Oris’ Cleaning Services

I bought a voucher for this cleaning service via LivingSocial. In attempts to call to schedule the cleaning, they called me back after 8pm or never at all. I continued to try to call and schedule an appointment to no avail. The last voicemail I left I begged them to call me before 5pm. No one called. NOT PROFESSIONAL — I will be asking for my money back from LivingSocial.

Chalk up another one. I had a Groupon for them and I’ve been emailing them to get an appointment for 2 weeks. Haven’t heard a peep. If you call their number, it tells you to send an email and won’t let you leave a message. I got a refund from Groupon.
This seems to be a trend for cleaning services that sell Groupons, kgb’s, livingsocials… etc. This is the third different cleaning coupon I’ve had to get refunded. Terrible.

Bought a KGB Deal and scheduled an appointment for them to come. I even arranged my schedule so I would be home to let them in. They never called or even showed up. What’s the point of making an appointment if you cannot honor it? Glad KGB was nice enough to offer a refund.

Very poor service. Poorly trained. The cleaner scratched up my stainless steel refrigerator doors. They did not respond to my calls to take care of this, which leads me to believe that they are not bonded and have no insurance. I regret using them. You will be taking a big risk if you use this service

Horrible!
I purchase a living social deal… Had the same problem as other, would’nt return calls, e-​mails. ect… I think they finally closed. Was able to get a refund from Amazon local… If they ever reopen, stay away!!!

If I could give negative stars, I would. I bought a voucher for a cleaning service from Living Social (through Amazon) in November. After about 4 of my calls and messages went unanswered, I finally reached someone who advised me that the first available date they had was January 19^th. Tried to make an appointment and was advised that someone would call me back to schedule an appointment. After a MONTH went by without anyone contacting me to schedule an appointment, I tried again last week. Same thing — advised someone would call me «within 24 hours» to schedule an appointment… and never heard from them again. Unbelievably unprofessional. Luckily, Amazon was good enough to cancel my voucher and refund my money. This may be for the best since, judging from other reviews, they do a crappy job anyways.

I am so disappointed. They were very nice, and came on time, good communication via phone regarding appointments, etc. BUT — the cleaning was not good. I am shocked of the good reviews they received. 2 people came. They didn’t even touch the shelves in the dining/​living room — filled w/​dust! I don’t even think they went up to the top floor — the bathroom floor, behind the toilet wasn’t even clean and all the shelves in that bathroom and bedroom were dusty! If you want very light «cosmetic» cleaning, they may be alright, but for $ 70 per hour, I would have liked to come home and not have to clean. I would not hire them again.

Oris took a month to respond to my Unilocal comment stating, «Eric we arrived at your apartment and somebody from your apartment buzzed my maid in. We called several times to reach you and you didn’t return our calls.»
What I take from this is she is trying to say that someone was hiding in the apartment.
Oris: My apartment was vacant because I had moved out and that was why I was having you come in to clean it. You forgot that didn’t you? :) I’m glad to hear that one of my old neighbors was nice enough to let your maid into the hall. By 2 hours late I had already left, called to cancel, and I had already gotten my money back.
At this point I’m spitting into the wind… You can read the reviews here and her remarks to her unhappy customers like Phillipa T. and Lorena K.
Oris’s statement « Unilocal is for angry people.» still gets a chuckle from my friends.

I speak clearly enough for you to be the first person to have ever accused me of leaving four garbled messages. don’t worry: you’ll never receive another message from me garbled or otherwise, and hopefully, by this example, a few other people will avoid being blamed for your lack of customer service skills, by not leaving messages for you either…

Oris Cleaning Service immediately called me back and scheduled someone to come back and finish the job. I just got back and the place is almost spotless. I say almost because the kitchen counters were wiped down but only around the items on it.
If they do this every time, I highly recommend this service.

I had a wonderful experience with Oris! The cleaner showed up with a smile and a Steam Shark and did a great job! She was friendly and had great attention to detail. I was trying this service out through a daily deal so I only had two hours of service but she did an amazing job with the time that she had. I understand that past Unilocalers have had a bad experience with this service but it seems that they have turned things around and I urge you to give them a shot!
1. Great Customer Service and Follow Up
2. Prompt Service
3. Excellent Communication
4. Grade A Service
What more can you ask for???

i purchased the a coupon thru kgb deals a couple of weeks ago. at first i was quite impressed that my call was returned very early the next morning. we scheduled the appt for the following week in the evening. i called day of and left a msg to reconfirm our appt for that evening. didn’t hear back. my husband raced home from work so he could be there to let them in. well, there was no need, since they never showed up. i’ve since left a couple of messages and still they have not returned my calls. at this point i don’t want them coming to my house and expect a full refund from kgb.

Bought and paid full price for a cleaning of my three bedroom condo. Oris and her service had to come back twice and the job still wasnt right. there was dust and pet hair left on tvs, window sills, mantles etc. I did a walk through with her and her cleaning person after the second cleaning attempt we both saw places where the cleaning person still refused to clean. She didnt vacuum under the beds or behind doors. There was still food on the floor where my cat eats that had been there before they came. After they attempted to clean and I saw it was still there, the cleaning person lied and said that cat just did it.
At that point I was through. Im not going to waste my time and being treated like a liar.
I saw additional things but at that point I was so sick of the inconvenience of the whole thing, I just wanted them out so I could clean my own home. I sent her a lengthy email and never heard back. I took photos of the shoddy job that was done.

Job well done… this is an awesome company to have come out and clean any home, business, church and so on. very hard workers with great attitudes, plenty of energy and the status to uphold a great name. automatically i was amazed with the walk-​through, the products that were used and the price of everything, will continue to use and reference this business to others without a doubt in mind. God Bless!

They were pretty bad. I bought a groupon for this. When I scheduled the appointment, I never got a call-​back to confirm. When that situation finally got straightened out, the day of the cleaning, the woman spent about 2 hours in our small kitchen, about 2 hours in tiny bathroom, and 1 in the living room. She then left without cleaning the bedroom! She also dropped a roll of paper towels behind our entertainment unit and never said anything– we found it the next day! We were never quite sure what she did in the kitchen, she cleaned our candle holders, but didn’t go near the fridge, the counter-​space around the sink was still a little dirty, and the floor wasn’t thrououghly vacuumed. That’s pretty much all there is to our kitchen, and it wasn’t any kind of filthy before. Waste of time and money!

This is the second time that Oris’ Cleaning Service has performed a move-​out cleaning for me and once again I’m very satisfied with this service. Oris arrived to my house and oversaw the first part of the cleaning, and then returned at the end to assist the person who was cleaning my house. The woman who cleaned my house was very thorough and at the end of the service, she and Oris walked through the place with me to ensure I was satisfied with the cleaning.
I’m looking forward to hiring Oris’ again :).

I wish i had Unilocaled this company before purchasing the groupon. I just had the exact same experience as some of the other reviewers.
I contacted the company twice by email and did not receive a response until i called and left 2 messages. Finally i spoke to someone and secured a date for the maid to come over to our apartment. I have an email chain proving i provided the address, phone number and time and also a confirmation from the company saying ‘You are all set, a maid should be there at 2:30pm’.
No one shows up. I call to follow up and the lady says she called the day before to confirm but no one called her back so she could not send the maid. Just like the other reviewers on here, i had no missed calls and no voicemails.
She also said she did not have my address. I told her i gave that to her on the email and she said ‘oh, i don’t check my emails, i just call the phone number’. This email she didn’t check is the same one she responded to confirming the appointment. Now someone explain that!
Anyway, i am trying to get a refund from Groupon. Please please please do not use this company, it is so unprofessional.

Awful customer service and they do NOT keep appointments.
I’ve had the worst cleaning service experience ever with Oris Cleaning. I am a frequent groupon shopper and companies like this will damage groupon’s reputation.
I’d set up my July 12 appointment a month in advance online and on that morning they changed to the 13^th and never came, calling me 3 hours after the appointment to say someone wasn’t coming because of an accident.
They rescheduled again and on the 14^th, I waited at home all day, it was supposed to be at 9, then they said 12, then they said 3 and never came– the owner made excuses saying it’s «not their fault, but their clients fault, who make them run late». The owner gave my number to a maid who called me and then she told me she would be here today at 9am.
Today, July 21^st, they were supposed to come at 9am and didn’t, so I texted the owner asking where they are and she lied to me saying she’d been trying to call me (she has both my husband and my numbers and we had no messages or missed calls from her). She told me that I was supposed to call her, but they maid who she had called me told me 9am, so it should have been her responsibility to keep the appointment she made with me. So, this was the 4^th and final day that I’d been told someone would come and they didn’t.
Instead of texting me, she proceeded to call and yell, yes yell at me, and tell me to «get a refund from groupon» because she didn’t like that I said she was not being honest in my text. Most people wouldn’t have given them a second chance, but I gave them four, wasting my and my husband’s time waiting for them and in the end I never received the service and was yelled at (I hung up on her as she was yelling because I was at the gym and don’t like arguing in public).
Instead of apologizing to me for inconveniencing me four different days, the owner felt the need to berate me because I said she wasn’t being honest. Well, if you don’t show for 4 appointments, to me that’s not keeping your word.
I would never work with them. I have already received my refund from groupon. They should have never signed up for groupon if they didn’t intend to honor it.

We booked our cleaning service through a groupon and were very impressed with the job that was done. Scheduling was a bit difficult (probably b/​c of the recent groupon) but Oris was flexible and kept the day of our appointment so we didn’t have to reschedule. For an apartment with 3 busy roommates who are always on the go, our girl did an amazing job helping us get our place back in shape. Our girl was very professional and did a great job on all the areas I asked to be cleaned. I would recommend to anyone looking for great cleaning service.

I purchased a Groupon for Oris cleaning about 3 weeks ago. I’ve since left 5 total voicemail messages as I’m trying to schedule an appointment to use the groupon and I have yet to hear back from them. I can understand they may be overwhelmed, but I find 5 total messages going unreturned to be completely UNACCEPTABLE!!! This is awful customer service!