From the first contact with Prestige Grout & Tile I was treated in a friendly, professional manner. Jenny, the lady who answered the phone, was extremely pleasant and very efficient. She took down any information I requested and made sure I received a prompt call back to answer any questions I had. Justin came out and gave me an evaluation and estimate and explained in detail the work that he would do to get my 60 year old ceramic tile floors looking like new again. There was a great amount of grout as the floor was made of 3 small sizes of tiles, 1″ x 1″, 1″ x 2″ and 2″ x 2″. Due to the small size of the tiles, the yellow staining around the edge, the discoloration from age and the carpet matting, this was a major job. Justin assured me that he was confident that he would be able to bring the floor back to it’s original beauty. I called Prestige Tile a few times before they came out with additional questions and both he and Jenny were extremely responsive and very prompt in returning my calls and answering my questions. The day of the job Justin and his crew came out promptly as promised, and did an incredible job. I was hesitant that the tile and grout could be restored due to it’s age and wear. Justin proved me wrong and lived up to his promise that he would completely restore the floor to it’s original beauty. He explained each step of the process and encouraged me to ask any questions. He even had me choose from several grout stains to make sure the color I chose was exactly what I wanted. When he was finished he made sure I carefully inspected the floor to make sure I was pleased. I was so impressed as I never imagined the tile and grout would come out looking like new. They did an exceptional job and I am 110% satisfied with their work and the results. I had a few questions a few weeks after the job was completed and the follow-up from Justin and Jenny was great. They got back to me, answered my questions and were very responsive. I have had experience with many companies who tend to «lose your number» after the job is completed and they have been paid. This is not the case with Prestige and they provide exceptional follow-up and take great pride in their work. They truly wanted to make sure I was pleased with every aspect of the job. Prestige Grout, Tile and Stone is a great company and I would highly recommend them to anyone. They were friendly, punctual, responsive and very hard working. You can’t go wrong if you choose this company. They are the best in what they do!
Gayle R.
Classificação do local: 5 Oak Park, IL
Thrilled with the restoration work done on our bathrooms and foyer…70 years of build up gone! Great job laying new floors.
Joe T.
Classificação do local: 5 Bucktown, Chicago, IL
I highly recommend their service. My kitchen looks immaculate and their attention to the smallest detail was not overlooked. Their workers arrived on time and did not stop until the job was complete. When the job was done they cleaned up the kitchen better than it looked before the work started! I am very pleased with their work and I will be calling them for future jobs.