On Time Locksmiths

Locked my keys in my car and had my wallet, iphone and laptop in plain view on the passenger seat while parked in a area on Cottage Grove well known for broken windows and theft of any belongings left in plain view.
Called «On Time» Locksmiths at 7:00am. The dispatcher didn’t want my name or car type and was very short with me. Only wanted a contact phone number and a building name near my car. I was a few blocks from their Hyde Park location. The dispatcher said it would take 45 minutes for a locksmith to arrive and she would call me when they were enroute. After an hour I called. I heard her voice, then went straight to hold music… after 2 minutes on hold, the call was ended on their end. I called for the next 2 hours with no answer. They never called or arrived at my car. I called another locksmith and they were there in 15 minutes and opened my car. It is now 7 hours later and they have yet to call me back or answer their phone. Thank god I didn’t wait for them, because the incompetence is mind boggling!!! Unless you aren’t in a hurry and like horrible customer service, do not call this business.