Omni Chicago Hotel

We stayed two nights. The room was spacious. The bed was hard and the sheets were scratchy. When we told receptionist she was uncaring. The food in restaurant was of good quality if a little pricy. It is a great location.

With Milk & Cookies delivered to our room, a warm indoor pool, and enough space to spread out, the Omni is my kids’ preferred hotel. Lucky for them, their momma likes to surprise them once in a while with a «staycation» –because baby, it’s cold outside and they get cabin fever!
Bored of their surroundings and in need of a new scene, we drive in from the burbs, book the Omni and have a weekend sleepover with movies, swimming, and Ghirardelli ice cream down the street. Girl time.
It’s close to the American Girl store (although thank heavens we’ve finally graduated from that!) Nearly on Michigan if you like that scene… And a fantastic hotel if you have kids. –upon arrival your kids receive a bag full of little prizes, games etc. They have a large selection of movies you can borrow. And the first night, they bring them cookies at bedtime.
Some rooms show slight signs of wear and tear. Still nice though. I have read reviews from as recent as ’14 complaining of old televisions and outdated furnishings. I can only speak for the rooms I’ve stayed in, but mine have flat screens and are very up-​to-​date. Very clean. However, I do notice things. –Like a small piece of trim missing in the bathroom. Not bothersome but noticeable. Plus the tubs are shallow. –I won’t soak in a tub if the water doesn’t fully cover me. Omni calls themselves «luxury» and don’t get me wrong, it’s a nice hotel… but it’s definitely not a Ritz. That said, if I’m here, it’s definitely not about me. It’s about them.
I wouldn’t come here on a getaway without kids, but it’s my first choice when planning a weekend for them. It’s perfect for them (they love it) and good enough for me.

We definitely had a great time here! I was invited to my wife’s Christmas party at this beautiful hotel and it was wonderful! Our night was fun and lovely at the sametime; if you catch my drift. The food was delicious and their service was excellent. I had a great and I would definitely recommend them to my friends and family.

The Omni is right on Michigan Avenue and you could not ask for a better location if you want to be in the middle of all the action. I have stayed here for business during the RSNA show every November. I noticed this year that the rooms have been renovated with a more modern touch. The bedspreads are white with a blue line and then the rugs and wall décor freshens up the room a bit. Everything used to be brown and basic and I like the new navy and white contrast. The TVs has also been upgraded to the flat screens and you have one in your sitting room and one in your bedroom. The rooms are suites and they feel like little studio apartments on Michigan Avenue.
I recommend signing up for Omni’s Select Guest program to receive free wifi and complimentary hot drinks such as coffee or tea delivered to your door in the morning. The restaurant 676 is great for bar bites and drinks and their morning breakfast buffet spread is fantastic.
The entrance is on Huron street and then you will go up to level 3 to the main lobby. The bar and restaurant and meeting rooms are on level 4 and then there is another tower with elevators to go up to your room. I also love how the staff stays at this hotel and Oliver and Eric always take great care of us when we need taxis or to store our luggage. The Omni offers a luxurious stay and you have plenty of shopping and dining options within walking distance.

I enjoyed my 4 days stay here at this hotel. We got a Premier Suite with 2 double beds and a sofa bed. This was convenient traveling with family. The entrance to the hotel is on Huron Street. You then take an elevator up to the third floor where the lobby can be found. Make sure to sign up for Omni Select before going so you can get free wifi. Upon checking in, you take the elevator nearby to your room. I found the people working there friendly and not overly intrusive, which I like!
The hotel is very kid friendly. They brought up milk and cookies for my daughter on my first night there. They also provide breakfast at no charge for kids up to 4 years old at their in-​house restaurant. I’m sure you have to pay for your own meal though. I enjoyed a delicious fritata for breakfast.
Since it was a suite, it had a pretty nice size restroom and living room area with tv, bar area, desk, etc. The prices were hiked during the conference but prices are very reasonable during other times of the year. The bed, comforters, and pillows were so comforting. They only drawback would be the noise from Michigan Ave. It doesn’t completely block out all the sirens (and there appears to many) but you get use to it! I would love to stay here again!

Perfect location. We stayed in a corner suite on an upper floor. Pricing was fair for a couple of days for a Thanksgiving stay.
The staff was very nice, the room was very clean and recently renovated. We enjoyed the quiet atmosphere during our stay This was our second time staying at the Omni and we would do so again.

The location is awesome! You can’t get any closer if you’re a shopaholic! As for checking in, I booked my hotel through a third party site for 2 double beds. When we got there, they said they only had 1 kings available. We had 4 people so it was a little inconvenient. They said rooms were not guaranteed through a third party site. (What if they overbooked, we would have been out of luck). They accommodated us with a sleeper sofa as well. Three of us fit on the king just fine… But luckily we were cozy people. We were there just to have a girls night out so nothing really bothered us.
The doormen are the best!!! Other than that I didn’t really use any other services or amenities. Bathroom mirror was nice for doing makeup and seeing every hair on my face (not so nice) ha!

The hotel has a great location and we were given a room with a great view of Michigan Ave. The only problem was that the noise from the street was so loud! It was impossible to sleep. Also, the pipes made awful noises every time we took a shower. It seemed to be happening in other rooms because we could hear the same noise when other showers were turned on.
The room was clean and nicely decorated. The bar and restaurant was very nice and the bartender was very friendly and helpful. This hotel was listed as a 4 ½ star hotel on Priceline which I disagree with. The location is great but I was expecting a little better for downtown.

We stayed here for 3 nights and were pleasantly surprised how modern and large the room was. There was a living room with a couch, flat screen TV, and corner desk and the bedroom was a decent size. The bathroom was very clean with enough vanity space.
My only complaint would be how our hotel handled our shower temperature situation. Our water would not get cold. Maintenance came and made temporary repairs till morning but the next day we still didn’t receive cold water. We asked to change rooms and explained why we needed the cold water but they claimed all rooms in the hotel were booked. After running the shower for 10 minutes it became slightly cool but our stay was uncomfortable every morning.
The doormen out front were very friendly and made it feel like a 5 star hotel. Also the french toast in the hotel restaurant was THE BEST I’ve ever had. Our waitress was outgoing and made us feel welcome.

First let me say the doormen at the front of the hotel are awesome! They deserve 5 stars in their own right.
I really wish I could give this place 5 stars, the hotel is beautiful, awesome gym, cool pool, and again the guys in the front always say hi to you and open the door to your über ride. The reason why I’m giving it 2 stars is because my shower wasn’t working correctly, it took about 10−15min every time I changed the temperature. I understand some things happen, so they sent maintenance to fix it, which he said he would fix it tomorrow. I called them again and pleaded with them if I could get another room and guest services «claim» they didn’t have any other rooms available… yea right… I don’t like to make a big deal out of things, I told em I’ll just deal with it, but they can’t expect a 5 star review. It would be different if I stayed at a lower end hotel, but 2 stars isn’t bad, it’s just ok. Shower never got fixed by the way.
The walls in my room were extremely squeaky all night, I had a hard time getting some sleep.

Stayed one night for a work trip. Not sure if all the rooms are suites but I stayed in #2210 and it was a suite. The hallway entrance in the suite is narrow and so is the entry way going into the bathroom from both the living room and bedroom. The room was clean and no visible signs of anything that needs to be replaced or repaired.

The hotel is beautiful, the rooms spacious, the beds super comfortable and the food is great. But you can get that at any nice hotel. What sets this hotel apart is the staff.
My first visit was several months ago, and I was surprised that the staff had readied my room and checked me in when I showed up only 30 minutes after making my reservation. That was a pretty good sign, so I started making this my go-​to hotel in Chicago.
Four or five stays later, the door and front desk staff recognize me — and never fail to say «welcome back» and smile. Every little request is honored perfectly. I know they have bigger and more important guests here every day, but they make me feel like a celebrity every time I come.
Last time I was here I mentioned to Nikki in the office that my wife and daughter would be joining me on my next business trip, and that we would be arriving on my daughter’s 4^th birthday. I wasn’t overly surprised by the front desk crew wishing her a happy birthday when we arrived. I WAS blown away when we got to the room to find balloons, birthday cake, and birthday card addressed to my daughter signed by about 20 staff members!
If you travel extensively for business the way I do, you know how important it is to feel at home when you’re away. The staff of the Omni Chicago hotel acts like family — at least the kind of family you like to visit :-).

I think the décor has been big time updated since these were posted because now it’s mid century modern with flatscreen televisions in every room, extremely clean and had great space and décor. I would stay here again although I do like to try new places. It’s centrally located and just a few blocks from the beach. So many stores and malls, really a fantastic area in downtown Chicago. Probably the main north strip.
Only two criticisms: the iPhone charger was present but didn’t work in our room and they didn’t offer to change it out when we told them. Also, the 24 hour room service wasn’t functioning and they didn’t offer a remedy at all. That was disappointing.

Started from a 1 ended with a 5.
Sunday morning, my significant other and I had an Anniversary to celebrate and needed a place to stay.
We went on Hotel Tonight and bought a single room for a decent price (especially for the location).
We received an email stating that the room was ready at 3pm. We arrived at 4:30p (due to Chicago traffic).
Upon arrival, I went to the 3^rd floor to check in. While doing so, the front desk lady was rude and unprofessional. According to her our room was not in the system, even though we booked it through a third party. She told us we had to call on our own and «figure it out».
I have never had any problems with Hotel tonight. I’ve been treated better at 3 star hotels than this place.
There was another front desk lady who helped and us and tried getting a manager to assist us.
After 45 minutes we were finally «in their system».
Few things that made this stay a lot better.
1. Manager was very helpful and eager to help us in anyway.
2. Room upgrade
3. Discount on our dinner. (PS THE FOOD IS AMAZING)
So, after a rough start and lack of customer service.
The manager saved the day!
**Please train your staff to be a little more courteous.

This is the second time I’ve stayed at this property while I’m in town and I highly recommend it. When I first walked in they had the tv on with calming music. Made me feel like I was at a spa and after a long day of traveling, it was def needed. Then I went to take a shower and noticed they leave bath salts! Score! Great size bathroom, love the full length mirror on the back of the door.
The next morning I got up to workout and noticed I forgot to pack headphones. No biggie, the fitness center has extras! I would say they thought of everything… However my only suggestion would be to have an outlet by the nightstand. I want to charge my phone at night while I skim blogs and Facebook and the only plug in is in the bathroom.
Overall great hotel and great room!

I booked this hotel based on kid friendly. Let me tell you how super awesome and kid friendly it is! We arrived and the kids were greeted first and given a welcome bag complimentary.
We booked the Easter package 2 easter baskets were in our room filed with goodies for the kids along Ruth eggs hidden all over the room so we had our personal egg hunt. We left for dinner and when we came back to our room after dinner cookies and milk for the kiddos.
Rooms are spacious and have all the necessary amenities.
I recommend that you take advantage of becoming a member because of all the perks they offer with specials dinners and promotions.
Highly recommended this hotel if you have kids it’s in the middle of Michigan Ave off of Huron right by all the action
Decent pool and fitness center open late.

Solid place. High prices, so not recommended for personal travel. Location is absolutely ideal, of course, right in the heart of Michigan Avenue shopping. Lobby service is fast and kind. The rooms are well-​apportioned and very smart, with clean and modern bathrooms, a great bed, a huge TV, a nice desk, and about as much floor space as you can expect in the heart of downtown Chicago.
The lobby coffee shop is very inconsistent, however, and seems to open and close on a whim and at the exact wrong time. Coffees take about 10 minutes to make, and nobody’s quite so responsive there. Same for the gift shop should you need anything extra.
Conference facilities and support are second to none — great option for hosting a high-​end event.

A nice enough place, but for over $ 400/​night for a king suite, I’d expect a slightly larger room, a TV not from the ’90’s and free wifi (we were already members of the Omni Guest Select program, but had to remind the front desk staff on our arrival.)
The layout of the hotel is a little odd, too. The lobby is on the third floor rather than at street level. One set of elevators takes you from the ground level to the lobby and a second set of elevators operates between the room floors and the lobby and ball room floors. Subsequently, getting from your hotel room to the sidewalk requires two elevators, which can take awhile during busy times if you’re on an upper floor.
Also, when we arrived my wife’s stomach was slightly upset from our bumpy flight and my back hurt so we grabbed some Tylenol and Sprite from the guest convenience store next to the front desk. Price? $ 9! Wow! Our first trip out of the hotel was to a convenience store to pick up some bottled water and other small items.
Hotel prices near Michigan Ave are always going to be mildly ridiculous, especially when there are large conferences in town. I’m glad our stay was being paid for by my wife’s work. If I was on my own dime, I’d be inclined to try AirBnB or FRBO.

Right across the Apple store on Michigan Ave is a clear indication you are at THE central location for shopping, restaurants, etc. Perfect for our family of 5 since you have the separate living room and additional TV. I love our 2 drink AM free delivery.
Highlights:
Great breakfast buffet
Free drink delivery in the AM
Turn down service
Pool
2 blocks from Water Tower, American Girl, & all the famous deep dish competitors.
Hop on hop off /​discount booth for tickets are also 2 blocks away

Lucy Y. — I’m sooooo sorry! You told me how awesome the ACME Hotel was in Chicago. I even booked there. But after my daughter tore her MCL at a track meet the day we were expected to arrive in Chicago, needed to cancel and figured the Omni would be just as good as the others I’ve visited… (famous last words)
If you take the time to visit the Omni Chicago website, you’ll see lots of awards from Travel + Leisure and Conde Nast — from 2009. The problem is the hotel hasn’t been updated since then.
Our «suite» in this «luxury» hotel had dirty and lifting carpets, a stained sofa, overspray on the glass, paint touch-​up jobs that didn’t match, funny smells in the room, oh, I could go on. Even our tube TV didn’t work properly. The hallway carpet was dirty and stained and the light above our door had bugs in it.
While they do like to advertise they are on Michigan Avenue, what that really means is you get to hear every horn, every siren and pretty much everything else — even 20 floors up. Lucky for me I had a barking dog in the adjacent room which kept all other sounds muted out. Bet you didn’t know dogs were welcomed in «luxury» hotels? Neither did I.
The bellstaff here are very friendly and great to deal with. Since the front desk is off to the side in the lobby on the 3^rd floor, they don’t need to interact with you as you’re passing near them on the way to your room. That’s right, elevator to the third floor, exit, walk around the corner, then take another elevator to your room.
With my daughters «deminished» state and a late flight, wanted to get her extra rest and off her feet before heading to the airport. We called to see about getting extended check out but the operator hung up on my wife (that’s correct, they have a gate-​keeper you talk to first, not the department you actually want to call) so we went down to the front desk to inquire. Their attitude was pretty much «it’s $ 50 — take it or leave it» to check out late which under the circumstances, we took.
I do owe a personal thank you to Aaron at the front desk who shortly after we agreed to this fee took 15 minutes to discover we had already been checked out (hense why our keys didn’t work), gave me another key that still wasn’t working, which of course required multiple trips down to get this resolved. I really did enjoy the option of leaving my daughter, in crutches, leaning against our room door or having her hobble down with me. My favorite was when I had to come down, again. to be greeted with his comment of «I guess the key didn’t work.» Not even an apology…
And they STILL charged me the $ 50 even though we were checked out of the room.