The Peninsula Chicago

Love this place! The TV by the bathtub is my favorite feature! I also love the turn down service, so cozy!!!

When we had reason to stay on the near north side of downtown Chicago, we selected the Peninsula Hotel just for the fun of it… and for the reason that they had been voted one of the finest hotels in North America — we wanted to see how they measured up. This was a very nice experience… not quite five stars, but a nice hotel with luxurious amenities.
The lobby for the hotel is on the second floor… so when you enter streetside it is just a place to have your bags brought up if you like. Upstairs in the actual lobby it is quiet and comfortable. No one seems much in a rush as they have everything pretty much under control. Checking in was seamless. Once in the room we were pleasantly surprised as everything was in excellent shape. The Peninsula Hotel has gone through a complete room refurbishing over the last few years and everything was in tip-​top shape. They have taken the time to update all the electronics in the room.
There are two I-​Pad devices that control everything… each of the three TVs and the lights in every room and the audio equipment. You can control everything from the I-​Pad devices and never have to get up. The Honor Bar is stocked with top line products; the bathroom with Oscar de la Renta soaps and notions. Very classy.
The beds were very nice. We had asked earlier for all foam rubber pillows and they missed that opportunity… but the feather pillows were comfy. The very nice duvet on the bed was warm but was too heavy as it weighed us down all night. The lack of a simple top sheet kept us from solving our own problem. (Sorry that this seems like first world problems.)
The spa was delightful, although our two gals each had a Tension Relief Massage and the massages were different… but I guess that goes with different masseuses. The hotel pool was nice and clean but pretty pedestrian. Breakfast/​brunch was nice in the Lobby of the hotel. Service here was much more spot on. Overall a nice experience… but I think I’ll try a new place next time I am in the neighborhood.

I like this place and kinda regular at the bar, shanghai terrace and the lobby. Spent a lot of money at all these spot. I host every friend of mine in town at the lobby for Sunday brunch. And love the duck from Shanghai terrace. Somehow I get in trouble all the time here. Always met lame people start give me trouble. Manger was friendly but a few bar tender and waitress at lobby make me feel extremely uncomfortable. They talk to me in a very snob way. Feels weird. Very guarded automosphere. And a lot of times they make me feel that I’m a bad sheep not belong there. Too young to spend money there I guess. I simply go there for Chinese food because is tasty! No want other trouble. but trouble comes to me.

The breakfast and service in the hotel lobby restaurant is really outstanding. Be prepared to spend about $ 45-​$ 50 for two people. The seating tables are arranged with a lot of space in between so if you need a go-​to spot for a breakfast business meeting, this would be perfect. If you have out of town visitors, take them here for breakfast. Even if Chicago is having a bad weather day, the room provides plenty of light. They’ll also appreciate the ambiance, the nice décor, the food, and the beautiful dining room area.

Amazing. We did the chocolate buffet, 100 s of choices to choose from strawberry tarts to a variety of bite size chocolate morsels. The dinner was good too. Shout out to the pastry chef in training Lisa who was so kind and patient with us explaining the different choices and just being all around sweet.

Grabbed a quick drink here on a Friday evening. The bar has a very cool vibe: dimly lit, lounge style seats, not too loud. The drinks were a little pricey, but the mojito was delicious and hit the spot on a warm Chicago day.
Servers were very polite and provided quick service.

Everything is fabulous about this hotel — it’s easily one of the nicest we’ve ever stayed in. Service is impeccable and friendly, rooms are quite large and kept very clean and modern and the hotel itself is beautifully decorated. We stayed for two and a half days, and it seemed every time we’d come back to our room, the bed was freshly made and the room neatened.
Bed: It felt like sleeping in a cloud! It was a California King, so quite large and fluffy. Your head literally sank into the pillow. We had no trouble sleeping here. Immediately next to each side of the bed are iPads that control everything for the room — temperature, room service requests, etc. Nice to not have to get out of bed for these things. The iPad-​esque touch screens were also placed near the door and bathroom.
Living area: Nicely decorated with a sleek couch and a table area, as well as a small desk area. Spacious and well-​done, with many outlets, as well as a whole media system! The TV in here turns out to face the bed nicely. HBO and other premium channels all included. Had blackout curtains for the windows, and the windows were wide, which let a lot of nice light in during the day.
Bathroom: Large and spacious is the theme of this hotel! The toilet was nicely tucked away from the rest of the bathroom. You could play music through their sound system while in the shower. Shower had a nice wide shelf for storing toiletries/​shaving legs. Huge jacuzzi tub also in bathroom.
Amenities: Free WiFi throughout hotel that works well. Mini bar was well-​stocked with different snack mixes, candies and chocolates and chips. Also had many different brands of alcohol and some sodas. Beautiful and large lap pool, a spa (which we didn’t use but looked lovely) and a large gym with treadmills, ellipticals and weight machines. Many restaurants with varied cuisines throughout the hotel. We didn’t try them, but they also looked nicely decorated from what we could see of them.
Location: Excellent. Right off Miracle Mile with lots of restaurants, shopping and scenery nearby.
We would definitely stay here again. Absolutely nothing negative to say about this hotel (except for its price tag, we were fortune to be staying for my husband’s business travel).

What a gorgeous hotel! My friend had her wedding here this weekend and everything was beautiful from start to finish.
Their suite was huge with beautiful views and technology up the wazoo. Lights, temperature, music and just about everything was handled through an ipad. There was a fancy espresso maker but we couldn’t figure out how to work it following instructions — only hot water came out. There was even a TV above the large bathtub! Don’t eat the candy bars though… their mini bar prices are astronomical! $ 5 for a Reese’s. If you are staying here and require chocolate, call me up and I’ll bring you a hella lot more than 4 candy bars for $ 20.
We valeted the car and asked them to bring up my friend’s wedding dress. They went slightly overboard bringing up toilet paper I had picked up from CVS earlier that day, too. Highly embarrassing and they must have thought we had serious bathroom issues. :(
Their ceremony was beautiful, cocktail hour on the patio was wonderful and the dinner following went really smoothly, as well. All of the staff at The Peninsula was incredibly accommodating and on top of everything for my lovely friends’ special day.
The Peninsula sure is an amazing venue for a wedding and based on what I saw this weekend, I’d highly recommend them!

Came here for afternoon tea on a Sunday, and I told our waiter that I was allergic to specific nuts… those specific nuts were in my desserts.
Other than that the Peninsula is an amazing place for afternoon tea. Our waiter was really friendly and made great suggestions, however he may just have selective hearing for when people talk about their food allergies.
Needless to say, I am alive.

I LOVE that The Peninsula cares so much about making sure that your experience with them is right and that you leave a satisfied guest. After being contacted by the GM, I emailed her about my experience and in record time, I received a reply from Jason the Director of Rooms and I am extremely pleased with what I have been offered. This is the kind of service you get when you pay to stay in a top notch establishment. They do not measure their commitment to providing the utmost service to only a certain clientele, the management at The Peninsula makes sure that every guest is made to feel as if they are first class. So, for anyone on the fence, whether you can afford it or not, you only live once and if you work hard you deserve to play hard!

Summary: A luxury — super expensive — place with fantastic service and atmosphere.
Pros: They make you feel special.
Cons: $$$$$ — not many of us can afford it on a frequent basis. However, once in a while, it’s nice to treat yourself with an unforgettable Sunday all inclusive brunch!
Details: My first experience with this place was very negative. My fiancé (girlfriend at that time) took me there for dessert. I paid $ 60 for 2 teas + 2 tiny desserts. Yes, the place was super. Yes, the service was great. Yes, we were sitting by the window with awesome view of the beautiful terrace. However, SIXTY BUCKS!!! We could have dinner for 2 in a decent place for $ 60…
Next time we went there for Sunday brunch (about a year later after my initial shock ;-). It was not cheap, but was worth every penny. I loved everything about it: live music; view of skating ring; delicious food; oysters buffet; insane amount of dessert. This reminded me of new year’s eve dinner-​buffet at Shaw’s, except much better :).
Today was my third visit to The Peninsula and it exceeded already super high expectations. We are looking for a place for our private and small wedding. Amanda, the Private Events Manager, met us with warm hospitality. She was very patient, professional, flexible, understanding, listening and honest. She showed us options for the ceremony, cocktail party and reception. She sat down with us and went through the details of the wedding planning. She also provided many recommendations and assured us that she will be working with us to make sure that our special day will go smoothly and enjoyable.
Overall — 5 stars if you are ready to pay $$$$.

Lovely hotel, spotlessly clean and friendly, helpful staff. Great location. The room was
excellent and the service was impeccable!
I will definitely Recommend this hotel.

5 stars experience for 2 nights stay for my daughter’s birthday.
We enjoyed our time, felt so relaxed and happy.
They accommodated our request for last minute
Reservation for a brunch. We had a time of our life .
We found fruits and cake for the birthday when we arrived

My wife and I got engaged here a year ago, so we decided it’d be fun to come back for a one-​night stay-​cation (we live in Chicago). Stayed overnight in a premier superior room (the recently upgraded regular rooms) and had a great time. The new rooms are beautifully appointed — lovely cream color carpeting and walls, with handsome dark wood desk /​AV area and wood trim. Nicely appointed mini-​bar, along with spacious dressing room area and bathrooms. Honestly, I don’t think there’s a better standard hotel room in all of Chicago.
We also dined in The Lobby and had a great meal, and ended the evening with a couple of excellent cocktails next to the fireplace in The Bar.
Slightly disappointed that the pool /​jacuzzi were closed for cleaning, but not a huge deal.

We sauntered on in for some delicious high tea on a Sunday afternoon! While expensive for the tea, cookies and sandwiches, the experience was magnificent.
My wife and I had an overdue anniversary celebration with High Tea — something I’d never done and something she hadn’t had in 15 years. The tea was splendid — The orchid oolong was so good that we ordered a pound of it when we got home. Note: A pound of tea is a lot of tea as we found out, but this is good enough that we’re continuing to delightfully sip through it!
The tea service was $ 60 a piece and included a pot of tea, sandwiches, scones, cookies and accoutrements. Quite the spread for sure. The clotted cream (fancy whipped cream), lemon curd and strawberry jam for the scones were heavenly and something I’d consider replacing a mattress with if my wife were down. Sleeping on such decadent sweetness can only assure a good night’s sleep!
The gents who took care of us were fantastic and made the whole experience an incredibly memorable one. The whole thing was worth experiencing once and in the future, we’d probably just go a la care with tea and scones. Everything was good, those portions were amazing.
Well worth checking out for the tea if you’re in the area and looking for something a bit outside the box, but still familiar enough that you feel like you’re on downtown abbey!

If you don’t mind paying 5X the actual cost for wine, this is your place.
We met this guy on the bus who had a cello, chatted with him a bit and he mentioned he wold be playing here that night in the main lounge. So after we did some other stuff around town, we stopped by to hear him play. Good choice — he was excellent and the music was truly delightful.
The hotel itself is clearly top-​shelf. Everything screams opulence, especially the lobby displays of Van Cleef & Arpel, Tiffany’s and (oh my) Harry Winston. But opulence isn’t perfect. The hostess had that oh-​so-​helpful yet slightly disdainful attitude. The lounge area was chilly. The drinks were so overpriced it was absurd. But the wait staff were extremely nice and the people-​watching was pretty darn good. Unique sort of people to watch, but fun all the same.
I am not a rich person so I doubt anyone at the Peninsula will give a damn about my review — I of the unwashed, looking down my nose at they, the privileged. But every now and then we do like to stray into the world above us, to see what we might be missing and determine whether it’s worth setting our sights toward it.
Eh.
I would like to think that even if I were fabulously wealthy, I would be offended by paying $ 333 for a glass of wine whose market price for a bottle ranges $ 320-​$ 700. Retail. I get it, wine is the big markup item restaurants love to sell at outrageously inflated prices but that is frankly completely ludicrous. (The wine was a 2006 Château Margaux — undoubtedly a good wine, but come on…)
The waiter treated us like any other patron, and the atmosphere was pleasant. We loved the music, and were glad we went. But — it was for the music that we went in the first place, so the rest was just observation.
Nice place, overpriced, pretty surroundings, good service, heating system needs some work — overall an upscale hotel — nuff said. But — they do hire brilliant musicians, so thumbs up for that!

Hi there! My name is Ande Breunig and I recently helped out with the BABCC Holiday Gala hosted at your downtown Chicago location.
I am writing this review to sing the praises of a member of your catering and service staff — Leon. Leon was so incredibly attentive, polite, and professional to our group that I felt it was in order for me to contact you.
At one point, close to the end of the evening, I commented how all the Brie cheese was gone… and — lo and behold — Leon appeared with a beautiful plate of Brie, complete with crackers and strawberries. It is a rarity to find this level of service and attention to detail nowadays; although I would expect nothing less of the Peninsula, Leon is certainly a gem that stands out and you are fortunate to have him as an employee.
I, myself, am a retail manager with 20 years of management experience and I can easily say that Leon represents the customer experience attributes I look for in each and every employee. Bravo, Leon!
Please see that this message gets passed on to him and that Leon is commended for his service.
Sincerely,
Ande Breunig

An absolutely beautiful place. Beautiful suite. High tech panels to control lights and temp in suite. An espresso machine beautiful luxurious linens. A great view. It was luxurious and wonderful.

This place is AMAZING! It is truly second to none. The staff is extremely professional and attentive and visiting here will provide you with a memorable experience! Inside the hotel itself is impressive — even the bathrooms — they pay attention to every detail. I went to their chocolate buffet and gifted my parents with a trip to their high tea lounge for Mother’s Day. At the chocolate buffet your waiter pulls out your seat for you and always makes sure you have something to drink. There is small orchestra that plays live music too! The atmosphere is so lovely. When my parents went to high tea, my mom told me that they treated her and my dad like VIPs. I couldn’t have been happier for them. The waiter provided them with seconds of whatever foods they enjoyed and the manager came over and spoke with them to make sure they were enjoying their time there. Call early and request a window seat. You won’t regret it! Thank you for such memorable experiences at the Peninsula! My family will be back!

We came to Chicago for a short tour while attending a party at a family friend’s house. Before we left the city, we went to Peninsula Chicago for a 2-​night stay and we loved the place. Rooms were elegantly filled with the classic furniture pieces while the tea, food and overall room service were nothing but great. We were delighted to stay in this hotel.

My wife and I stayed at the Peninsula this weekend as a city getaway to relax, eat out and shop.
The Peninsula has to be one of the nicest hotels I have ever stayed at in terms of room quality, level of service, and the location right off Michigan Ave is perfect.
Service: check in was a breeze and Mika from the front desk actually escorted us to our room to show us all the features as we stayed in one of their recently renovated deluxe superior rooms that had a lot of Smart tech features. Housekeeping, room service, and basically all your requests/​needs could be accessed through tablets provided in the room. Staff stopped by to drop off chocolates in the evening.
And when they cleaned the room, it was these small little touches: they put a lens cleaning cloth next to my wife’s glasses, they left coasters since they saw we had some drinks we were going to have later, etc etc, fine attention to detail I haven’t found anywhere else.
Room Quality: for once, a 5 star hotel’s room actually looked like the pictures on their website. It literally looked like a luxurious photoshopped room. Large comfortable bed, quality sheets and pillows. Large updated bathroom, large tub and nice shower. Nice décor, accent/​mood lighting. Nice changing area with bench.
The technology was awesome, it was truly a Smart room. Multiple master tablets in the room could easily control dimming the lights, controlling the tv, turning on music, the temperature, fan, and requesting hotel services. Drawers in the nightstands have outlets and phone chargers.
Ambience: high end/​classy, elegantly decorated hotel. The lobby restaurant is very picturesque, they had a chocolate buffet going on for the evening. It looked very good but we were stuffed. Romantic hotel for sure.
Location: On Superior, right off Michigan Ave shopping. Can’t beat it.
One of the best hotels I have ever stayed at for leisure/​business.
Will definitely be coming back again.
Thank you so much for the wonderful weekend Peninsula.

Just returned from a 3 night stay at the Peninsula Chicago.
I really struggled with how many stars to give this hotel because management really did try to make things right. But ultimately this property is just not up to the standards of other Peninsula hotels, so 3 stars it is.
Rooms: Our first room, where we stayed for one night, was reminiscent of an old Marriott. The furniture was scuffed and worn, the technology dated, the color scheme reminded me of the 80s. Temperature controls didn’t work, the phone didn’t work properly, shower fixtures were stuck, etc. We requested a new room but were told the hotel was at full occupancy. On our second night, and after telling management that we were about to check in at a nearby Hyatt, we were moved to a renovated room. Our second room was far more in line with what the hotel should offer to all customers and reminded me of the beautiful Peninsula Paris, where we stayed in August. Definitely an improvement.
Service: There were many glitches during our stay, including extremely rude hostesses in the Lobby Lounge when we attempted to enjoy some tea, standoffish concierge, and confusion with our room service order on multiple occasions. Numerous managers were unbelievably apologetic however, and tried to remedy our issues by offering us a complimentary afternoon tea, treats sent to our room, and a discount on our first night. It is only because of the efforts of these managers that I give this property 3 stars.
Pricing: The Peninsula Chicago comes at a premium (which all Peninsula hotels do). $ 600 + for rooms, $ 16 for oatmeal, $ 20 for pancakes, etc… this is all fine if the hotel is offering a premium product, which it currently isn’t.
Overall: It’s only due to the kind managers that I give this property 3 stars, otherwise I would give it 1 star. Will we return? Maybe once the hotel renovation is fully complete. Otherwise it’s fairly unlikely.

Friday night chocolate bar is amazing! Perfect way to celebrate a birthday! At $ 40 a person for all you can eat chocolate, signature desserts, macaroons and hot chocolate this is an incredible value! We loved meeting with the French Chef that was making the hot chocolate! She explained the different chocolate options (I think there were 8 – 10 different chocolates you could pick from!) and the spices to help you come up with your individual perfect cup of cocoa. And it was perfect!
So, a month later I went back to Peninsula for a girls day at the Spa. We each booked an $ 80 pedicure with the intention of being able to spend the day lounging at the pool. $ 80 for a pedicure is pretty steep. At my local place I spend $ 35 and this includes a hot stone massage, hot towels, etc. At Peninsula it is no frills basic pedicure… no massage chair, no complimentary beverage (no juice, no soda…), no extras. It’s one week later and my toes still look great though, so no complaints there. The woman that did my pedicure was really great. FYI, there are only 2 pedicure chairs. Not great for groups.
So, while I was there, another lady ordered a grapefruit juice. It looked delicious. I didn’t want to ask the price though… For an $ 80 pedi, it really should come with a glass of juice and a snack! When I go to Mario Tricoci, they always have sesame sticks, banana chips and biscoff cookies out for guests! Not at Peninsula… no snacks. So I asked about having a croissant or pan au chocolat delivered from Pierre Gourmet (their café/​bakery downstairs). I was told that it would take about 40 minutes and that I would also incur a delivery fee and that it would be faster to get it myself. So, I changed out of the Peninsula spa robe back into my street clothes before my pedicure and went downstairs. Not very convenient, but I was back in 10 minutes and on time for my pedi appointment.
The indoor pool and outdoor sunning deck are lovely. Great view of the city! When I laid my chair flat to sun my back, i was staring at the wall/​window of the Peninsula covered in a web and hundreds of little bugs. Yuck!!!
HERE IS WHERE IT WENT WRONG…
We ordered lunch from the room service menu and had it delivered to the sun deck. They brought 2 pieces of bread for 3 people. My salad had 4 ingredients… greens, candied pecans, shaved veggies and vinaigrette. Well, it arrived without the candied pecans. Really?! My friends sandwich arrived without the bacon. By the time the missing items arrived we were done with our lunch. So disappointing and really poor service.
At the start of lunch, the server offered to put our ice cream in a fridge so that it wouldn’t get warm while we ate lunch. Well, where is the fridge? And where is the server? We finally went to the spa front desk to locate our ice cream… Then we had 2 spoons for 3 people. Are you noticing a trend here? We asked for another spoon. We never got it.
I ordered raspberry, strawberry and apricot ice cream. I received 2 scoops of raspberry and one of apricot. When we checked out I asked for the ice cream to be taken off the bill. It was so awkward. The spa manager called the kitchen manager and had a discussion about it. I finally said just forget it. The whole experience was really inconvenient and embarrassing. I would expect Peninsula to have impeccable customer service.
On the upside, the infused water was fantastic! I think I had a pineapple/​rosemary infused water… yum.

I love this hotel.
It’s very clean and the hotel employees really go out of their way to make you a happy customer.
They hold your bag for you if your room is not ready or if you just want to hang around in town after checking out. The turn down service is also exceptional. The maid brought couple of bottles of water and even tied my cell phone cords in a bow.
I also dined at the lobby and the service was exceptional. Food however, was a little lacking. I got the chinese breakfast and congee was good but the rest was extremely salty.
Overall, this is a great hotel. Definitely my favorite hotel in Chicago.

The hotel and the amenities are truly five-​star but the service leaves a lot to be desired. Namely, I injured my foot pulling open the shower door which raises about an inch from the ground and has a sharp edge of glass without any plastic protectant (the same problem exists with the bathroom glass door). Where the horizontal and vertical edges of the glass shower door meet, the edge carved into the top of my foot as I opened the door.
I called the front desk and spoke with the manager Brenda and she was lifeless. I asked for assistance finding an open urgent care, getting first aid and addressing the blood stains in the room. Never heard further from Brenda. I called her back and had to ask for the GM since Brenda wasn’t offering any help. Disappointed is an understatement. Lacking managerial skills is an understatement. I expected more than «oh ok» which is all I got from Brenda for my bloody foot and room. I ended up with a significant urgent care bill which Brenda did not offer to cover. It took almost 30 minutes to get a bandaid since Brenda never told security (Kaseem) that there was an injury. Adding insult to (the literal) injury, Brenda promised to arrange a car service to the urgent care but it wasn’t there as promised and after waiting I finally had to take a cab and fetch one coming back. Just dandy.
Another hotel manager finally took care of me and I was able to enjoy the rest of the stay.

Brilliant location next to Chicago’s Water Tower. Located right next to Michigan Ave shopping. They had a chocolate buffet in the main dining room, insanely decadent!

Wow. I thought my favorite spa couldn’t be topped… but I have to admit that the spa at the Peninsula was top notch.
A friend and I visited for a spa day — we had massages and pedicures. We were warmly greeted and shown around the spa, locker room, pool and workout area. Did you know they even have clothes if you don’t have yours and want to workout (cool!).
We didn’t have a lot of time to spare, so we got ready and sat in the relaxation area for a bit. They were very nice as the one area was full and since there were two of us, they wanted to make sure we had time to chat. Therefore, they showed us over to the spot where there was a ton of room. yay!
We weren’t there long before we were whisked away to treatment rooms. I had a traditional swedish massage and it was wonderful. It may have been the most relaxed I’ve ever been during a massage and I truly didn’t want to leave.
But, leave the room I did, off to another treatment — the best pedicure on the planet! Seriously — my feet needed help and they were very taken care of here. I think this is the smoothest I’ve seen my feet in just about my entire adult life. Wow!
Everyone who works there was supremely helpful, friendly and welcoming. They even informed us that we could hang out at the pool while our toes dried and of course, there’s a phone to order food/​drinks. As it was our belated birthday celebration, we opted for some sparkling wine. It was such a relaxing day — and it ended on a high note — checking out Michigan Ave while sitting by a beautiful pool, sipping wine and chatting.
We had a perfect day!
Definitely worth it and if you are here, do not pass up the spa.

Meh.
We stayed in a suite. The rooms are not luxurious, they’re very «corporate» and dull. Kinda like a nice Marriott. They really miss on the details: sloppy paints, scuffed up furniture. Check out the picture I posed of the coffee table. Somebody scuffed it up, so they just covered up the scuff marks with a black Sharpie.

Afternoon Tea at the Peninsula Hotel takes the cake!
Every Christmas season, a group of friends treat ourselves to afternoon tea. We usually go to The Drake or The Ritz, and both are good. This year we decided to try a different place, and everyone agreed we’ve discovered the best… The Lobby in the Peninsula Hotel.
First, it’s an elegant room. Wide open, with tables far apart, so you can’t hear conversations nearby (a problem especially at The Drake). The service was beyond excellent. There was someone at our table every few minutes, refilling out tea pots and water, making certain we wanted for nothing.
They make serving tea a ritual, and a learning experience, too. You can just order tea, but then you’d be missing the triple tiers of finger sandwiches, cakes and pastries… and scones with lemon curd, jam and whipped cream. My favorite was the tiny chocolate soufflé. (Writing this review is making me want a sugar fix.)
One of us is gluten free, and her needs were accommodated at no additional cost. She had to pass up the soufflé, but everything else looked yummy.
Reservations fill up very quickly during the holidays, especially on the weekends. I made ours just after Thanksgiving, and we got our first choice for seating.

Really disappointed in the Spa here. Was so excited when scheduled it since I’ve heard such good things. It is BEAUTIFUL for sure and clean. Pool area very nice. Watched people being served lunch and in my head planned my next visit and indulging in that. hot tub a little too hot and I love hot…
Spa: a very nice lady walked us in past these amazing looking cocoons where people were napping, relaxing, and drinking wine. Sign me up! I assumed we would get there after our massage. Walked us to small waiting area that was comfortable. No one offered water. or a glass of wine (that I would gladly pay for) or anything until I was taken back for my massage.
Masseuse talked very nice about my areas of interest, pressure type, comfort of room, temp, volume of music… all very good. Then he starts in on me — OUCH!!! If that is medium pressure I can’t even imagine who could take firm. When massaging my head I felt for the first time like it was in a vice and I was a little afraid. I finally said «can you please lighten up on the pressure and slow down?» He did but then quickly went back to the very fast rubbing. It was not at all relaxing — I actually felt anxious and was ready for it to be over. In the 100s of massages I’ve had that is the 2^nd time ever I’ve been so uncomfortable.
When it was over we were left to find our way back to the first holding area. The cocoon area was now full of four other patrons that were very loud and didn’t look like they were moving any time soon. I asked about how we could get in there and told «first come /​first serve» — I said do I just wait them out? Blank stare. Never got to partake.
Steam room small and clean but the steam head blew out steam with such force and sputtered a little at the start spraying my feet with very hot water.
Showers and locker room — clean and roomy. Love the guests that ignore «no talking on cell phone» signs.
So overall VERY disappointed — for the price paid and compared to the other spas we have visited — I would not recommend or return.
I mentioned this all to management before leaving too. If I ever want to return I can call him direct. Um… thanks???

The high tea served in lobby taste even better than it looks, even it looks pretty enough. The tea leaves are the good quality kind. An excellent combination!
Service is 5 star for sure! Free wifi, concierge charged my phone without me walking over, tea was refilled, was asked if I want to pick out all the tea leaves to avoid bitter taste — this is heart warming! Server catered to my needs nicely, also offer newspaper when they saw me alone.
Lobby looks 5 star of course. Just waiting for the live classical music, it will be a top of the world high tea experience.

Well until now, the Four Seasons in Toronto was my favorite hotel. A friend suggested we stay here the next time we were in Chicago.
We stayed here for 3 wonderful days. The price isn’t cheap, but you absolutely get what you pay for, and they treat you like royalty.
The valet was very courteous when we arrived. Their uniforms are very crisp and clean and cute. I love the hats! The foyer was beautiful! We had to take another floor to the reception area. All of the employees are so cute and well groomed. This is a Chinese Luxury hotel from what I understand. They do not miss any details.
We were upgraded because of some special that I wasn’t aware of, and received chocolate covered strawberries as part of the special. :)
Now the room… It was so beautiful and bright and spotless. The bed was very comfortable, and the linens are the best. The bathroom had the nicest smelling Oscar De La Renta soaps, shampoo, conditioner and lotion. A drawer with a comb, hair bonnet, sewing kit and cotton, plenty of towels and washclothes, robes and a second mirror with a vanity area and stool. Perfect!
When we returned from dinner, the cords to my phone and curling iron were wrapped neatly in ribbons! There was also a cute little box of very delicious chocolates and a couple of waters.
I called for an iron and board, and they brought them along with a water bottle for misting and a small can of starch.
I also really enjoyed watching their tv channel that talks about the hotel and others in other countries.
The last night I was sick, so I stayed in the room while the hubs went to dinner with friends. Housekeeping came and I said I wasn’t feeling well so there’s no need to turn down the bed since I was in it. They smiled and asked if I needed anything. They were genuinely sincere! I said my hubs was bringing water later, so they then gave me 4 waters and some washcloths. So very sweet and thoughtful! Wonderful girls– thank you!
My only sadness was that because I was under the weather, we didn’t explore the spa, or pool or the restaurant. We did enjoy high tea with friends the first day, and it was just lovely, as tea is my favorite!
Every business could learn from this hotel. Attention to detail, kindness and cleanliness was first class all the way. The staff always had a smile, and were very sweet and happy. We will return again, and we will tell everyone about this place! A hidden gem in Chicago!

I can rough it just as much as the next guy — I once went camping for 3 days 2 nights in a tent, hiking around with a 40 pound pack on my back, answering nature’s call … in nature, not showering, and coming home up to my neck in chigger bites, after all. Every once in a while though, it feels amazing to live luxuriously.
The Peninsula is truly top-​of-​the-​line. As soon as we set foot in front of the entrance, there was a door man who greeted us while spinning the revolving door. Immediately, everything from the décor to the service made me feel like royalty. What girl doesn’t want to be made to feel like a princess?
Our hotel room was spacious: there were random unnecessary (but oh-​so very necessary) hallways here and there and the bathroom was absolutely humongous with double shower heads and just a lot of empty floor space. The TV in our bedroom area was about a 50 inch and swung out to face the bed. There was also a second TV in the bathroom for when you’re on the throne or by the sink. The towels and robes were large and fluffy. The bed was comfy and appeared clean to me. There was a sitting room with a couch up against the window and a spectacular view of the city.
Room service was able to provide us with materials for ironing and generously filled toiletry bags. While at dinner, we were discussing making a trip to the nearest convenience store to pick up some water, however upon return to our room, we found that room service had stopped by while we were out to provide us with complimentary water bottles.
We were on a tight schedule that weekend; I’m sad that I didn’t have a chance to check out the pool that I’d heard so much about or the numerous high end restaurants within the hotel building.
Overall, I was, and continue to be, blown away. This is an impressive hotel at a great location. I’m overcome with happiness and a feeling of tranquility just thinking back even… Oh, the good life!