Napleton’s Northwestern Chrysler Jeep Dodge

Stay far away from this deceptive dealership. I went there to make a cash purchase on a used car that was advertised. They raised the price of the car I was going to buy by $ 1000.00. When I demanded the keys back for my car, one of the salesman held the keys above his head and said «here they are». I should have called the police at that point. They should fire all the sales people that were involved in that incident.

I Honestly Have To Say They Are A Rip Off and I wouldn’t recommend anyone shop there! I had a jeep for one day the heat went off engine light came on all types of problems they said to it was going to cost a thousand dollars to fix it. They didn’t want to fix the car told me I was stuck with it and it was nothing else I could do about it! Shopping there is a horrible idea (Don’t Do It)!!

They are unbelievably rude here. I hate that I had to even give them one star to write a review. The employees are extremely rude. We dealt with a salesman who told his female coworker to «shut up» and multiple times put his hand in her face to so he can talk. HATE that I ever stepped foot in this place!

BEWARE OF THIS DEALERSHIP– THEY SELL LEMON CARS — My sister bought a brand new renegade 45 days ago and before Christmas Eve, when turning on the engine the car wouldn’t start and all the lights on the dashboard were on including messages stating that there was a problem with the engine and that it was overheating (which I can attest for because smoke was coming out). The dealership didn’t offer any solutions besides taking «an über» home due to the holiday. We brought the car the next business day and they said the problem was due to an update that needed to be done. As skeptical as I was due to the severe issues the car had when it wouldn’t turn, i asked for reassurance that the car would not have these issues in the future and they stated they couldn’t assure anything just as they couldn’t assure «a meteorite would fall on the building». Sure enough, less than a week, the car is having the same problem today and it wouldn’t start again. When roadside assistance came, they tried to jump it but only the dashboard lights came on and still the car wouldn’t start. Customer service has been not only inept but incredibly belittling as we are just 2 young women. They are great at selling but this experience has been the worst yet with any brand when service is needed. My mother has had Nissan an Toyota, my husband has a Toyota and I have a Volkswagen and have never encounter customer service as bad as those working at this dealership. They lack empathy, communication skills and professionalism. The only star I’m giving is for the roadside assistance which was fast, efficient and the guys know what they were doing.
Update: The son of the owner took a look at the car the second time and say it was definitely a defective battery. However, less than a week again, the car died completely. So it wasn’t the updates or battery. The third time we spoke with the owner of the dealership directly and he stated he couldn’t do anything because Chrysler had taken over. The have had the car for over a week and they the audacity to say «nothing is wrong with the car». Chrysler closed their claim, the dealership is requesting the loaner back and my sister is stuck with this lemon car and no responsibility from this dealership, specially the owners. Legal action has been taken against both the dealership and Chrysler.

I preface this review by stating that I DETEST car shopping! I’ve always found the process to be lengthy and tedious, and I do not trust car salesmen, at all! Yet my beloved truck died last month, and I found myself in the market. I didn’t go to the Jeep dealership that’s literally around the corner from my house, due to past issues with their service on two previous cars.
Despite the varying reviews, I told my husband that we should try Napleton’s…and I’m glad we did. Sharon of the concierge desk first contacted me, and then I received a follow-​up email from Rob Napleton, one of the owners, and after I responded to him, he put me in touch with Edgar Moreno, general sales manager. While I was still apprehensive, Edgar was nice, not too pushy, and we exchanged several emails and texts. Edgar worked with my schedule, which is quite hectic. He met me when I went in, and then matched me up with my salesman, Moustafa.
Dealing with Moustafa turned out to be one of the best parts of this venture! He was kind, patient, polite, and very attentive to my preferences. I’ve had salesmen in the past who were just anxious for sales, and would try to put you in any car that would yield a good profit for them… without really listening to what you wanted. Moustafa was not at all like that. He is admittedly newer to the business, having been at Napleton just a few months, yet he was very open and honest. He told me that this was the type of business he had always wanted to be in, and our interactions with him definitely supported that! He genuinely seemed to CARE about me and about making me happy, and even though I had a few very specific requests, he didn’t bother to show me what I did not want!
While I didn’t get the exact color I wanted and I’m paying a bit more than planned, I got a beautiful Jeep Cherokee with all the bells and whistles! A really, really nice top of the line vehicle! Moustafa is also very knowledgeable about the equipment and all of the impressive technology… so I hope he knows he may be hearing from me as I learn about my new ride!
And together, Moustafa, Edgar, and Chris the finance director, worked out a deal where I finally didn’t feel manipulated or taken advantage of. They also gave me more than I was expecting for my trade in. Chris was very personable, as well, despite having to deal with the sleazy banks day in and day out, and even offered to keep an eye on my truck down the road when its being serviced. Unfortunately there’s still a lot of paperwork involved in the car buying process… another aspect I don’t like. But Chris made it painless and got us out of there in reasonable time. He gave excellent customer service and made me feel valued. I have no complaints at all about how I was treated during the process.
Other plusses for this dealership are free car washes every Saturday, Sunday Service hours, and decent coffee! ;-) I have to deal with the Service Department soon to have my sunroof installed, so we will see about that aspect of the business. But so far, so good… at least on the sales side!
(Joanna)

This is my second time working with Napelton’s. Each experience has been better then the last. Is buying a car a quick experience? No, it’s not. But it doesn’t have to be a bad one either. Each person I dealt with was extremely helpful in helping me replace my former Jeep that was lost in an unfortunate accident. I was basically dead set on buying a Jeep Renegade. Why? I thought they looked good, got good gas mileage, and it was well within my comfortable price range. Would I have liked a bigger car? Sure, but I didn’t think I could afford it.
WRONG! I walked into Napeltons as was great by Edgar who promptly took me to his office to start mapping out what I wanted on my car. He then pulled up the inventory and started printing off cars that they had in stock that met my criteria. He also then started pricing rebates that were available on the cars and told me that with what I was looking for, I could likely get a Cherokee with the same features of a Renegade for the same price, AND it would be a 2016 (they only had 2015 Renegades in stock). I decided I still wanted to drive them both to get a feel for the cars.
I was then introduced to Tony Gandara, who took me out in the freezing cold to dig out cars for me to test drive. We drove a Renegade and I liked it! Smooth ride, great handling but a little small and kinda tight inside for me. We then went and tried the Cherokee. Smooth ride, great handling, extremely comfortable with some awesome features. I fell in love. I decided on a color and the process took off quickly. While waiting I had the pleasure of chatting with the dealership President Rob. He’s a great guy that genuinely wants each of his customers to be happy. He asked what I was buying and what I liked about it and how I came about the decision. With no BS, he assured me I was making a good choice and would be happy. (He told me this last time I bought a Patriot from them — and I was extremely happy.)
Once we got the numbers, I was shocked at how low they were able to get my payment, they went above and beyond to ensure I got all the rebates that I was entitled to, and even took the time to go into great detail the benefits of each of those warranties they sell. Whether or not you believe in them, or would want to buy them — they will give you as much detail as you ask for — they aren’t trying to hide anything. Edgar was a great help in putting together the pricing.
Then, once again, I got brought into the finance room where I got to sit down with Chris again. Chris is also a no-​nonsense guy when it comes to questions. You ask it, he’ll answer it pretty straight forward. You can tell he enjoys what he does, and knows what he is doing because he is very quick to get everything ready, but will stop and go back at anytime if you have questions, or want him to show you numbers. I appreciate that he takes the time to explain things when I have questions, it makes you feel more confident about your purchase.
The key to working with car dealerships is simple. Have an idea what you want, be direct with them and don’t be afraid to say no. If you are someone who feels compelled to say yes, even if it is for things that you don’t want, that’s where you will leave dissatisfied. Oh, and most importantly, don’t have an attitude. These are people just like you and me who are trying to make a living. They will go above and beyond to help you with what you need and want — they don’t want you to come back unhappy.
I would recommend Rob and his team to anyone. They are top of the line.

I wrote a review when I first bought my «BRAND NEW» 2015 Jeep Renegade back in Dec 2015 because my salesman Tony went above and beyond to get the car I wanted even though the price is not exactly what I was looking for but it all worked out! Sadly, 28 days later on, the day before Christmas Eve, the car had a «seizure» and it freaked out on me. When i called the dealership they informed me they were closing soon and they couldn’t do anything until Saturday (two days later.) I asked for a loaner to drive home for the holidays and they said no. On Saturday, they «fixed» it saying that it needed a software update. A mechanic/​engineer names RICH MUSGRAVE has to be the rudest person I have yet to encounter in my LIFE. He was incredibly rude saying things like «we fixed it, what else do you want?» or «its done, its over,» and walking away from me while I was still talking. I was very upset (as anyone would be after 28 days of having a brand new car) so naturally I had questions about the car. I told him I did not want this to happen again because i often drive with my 2 year-​old nephew. He responded like any 5 year-​old would… «I can’t predict the future, a meteor can come to earth now and kill us all.» SERIOUSLY?
TWO DAYS LATER the car wouldn’t even start. I had to call TWO tow-​trucks because the car was so dead that they had to lift and pull the car our of my parking spot. Once at the dealership I wanted to speak to Rich and tell him the meteor didn’t hit us and kill us but my car was back at the dealership again! He responded by saying «I didn’t build the car.»
All types of cars have issues, I get it and a lot can happen… but customer service has to be a MUST for dealerships and Napleton’s is just AWFUL.
They will smile, be all nice to you WHILE your buying the car. But God forbid you have an issue with the car and they all hide out. Better yet, THEY INSULT YOU AND DISRESPECT YOU.
Moral of the story, DO NOT BUY A CAR FROM HERE.

I’ve had a positive experience so far– will edit in the future if things change. I recently went in and was greeted by salesman Jose, who is very well characterized by his personality and willingness to help. He answered all my questions and really put effort into making a deal and get business going; all without being pushy or obnoxious. He was polite and made the experience smooth and comfortable for me, as a first time customer. Chris helped me out in the financial part of the transaction, he too was polite, knowledgeable and professional. Jose and Chris earned Napleton’s the 4 stars. I went in knowing that dealerships have a certain way of functioning, as everyone should.
The only reason I didn’t give 5 stars– their service & repair. I went in for something minor and that part of it was a complete disappointment. After being treated so well and with care by the sales department, one would expect the service & repair staff to be as courteous and professional. Thank goodness salesman Jose cares about customer service– he listened to my issue and offered to personally make sure it’s taken care of the correct way.
Overall, I walked out with a 2016 Jeep, which is exactly what I wanted.

STOP!!! As u can see by my review 5 months ago I was super excited and grateful b/​c I had gotten what I thought was a great deal! C’mon 2013 Chrysler 200 with 12k miles (practically new right) plus it goes through 200+ point inspection, this and that. wrongggggg! Brakes started failing and grinding in 5 months, I barely drive the car so it’s not like I saw it coming. The hazards come on randomly. I take it to the dealer b/​c I’m thinking not only do I have factory warranty but I purchased the PLATINUM additional coverage they told me I «had» to buy for 2k. And none of that can fix the crap you sold me 5 months ago. I think the least they could have done was warn me I would not be safe in my car before the year was over. So if that’s not bad, when they quoted me for the repair I almost ran myself over with their lemon! I ended up at Sears and they charged me HALF, yes half of their quoted brake repair. I’m still filing a complaint with the BBB, and Chrysler. This was a safety issue that I should have been told upfront before purchase.

PLEASE READ AND STAY FAR AWAY FROM THAT DUMP. If I could give 0 stars I would. I traded in my vehicle for a used very lifted wrangler that was clunky, noisy, and overpriced. When I got home, my disabled mother wasn’t able to et in and out of the wrangler so it wasn’t going to work. It’s mods made it average 9.7 mpg in the city and I drive normally. Not a full day later I went in to try and get my car back. They refused and said they’ll make a new deal where I can buy my car. Long story short, I got my car back and lost nearly $ 8,000 on a deal where I owned their car one day. BTW this happened on Veterans Day and I’m a veteran!

I’m shocked to read some of the reviews on here. My experience working with Jacqui at Napleton Jeep was a fantastic experience. The dealership was ready for my visit, listened to my needs, and ultimately had the perfect Jeep Cherokee Trailhawk in stock. After an expected amount of time negotiating price, we landed on terms that were agreeable with my budget. I drove my new car off the lot and could not be happier with it.
Perhaps this location had service issues in the past but it’s clear they are making efforts to turn things around and provide an exceptional customer service experience. I will definitely recommend this dealership and will consider purchasing from them again in the future.
Pros — Friendly and knowledgable sales staff, financing options, and willingness to negotiate. Perfect car on the lot. Expected length of time to negotiate/​purchase. Worked with me on the lost title for my trade-​in.
Cons — Should have been more clear on the exact terms we were negotiating. Was expecting to receive a premium maintenance package but that was not included in the final negotiated price. I did not find this out until after I had purchased the car.

My partner and I recently entered into the SUV leasing market after several years of using public transportation. We spent several weeks visiting and test driving numerous luxury and mid-​level SUVs across Chicago and the near northwest suburbs. The team at Napleton’s was by far the most knowledge and friendly, and used a no-​pressure sales approach. We love our new 2015 Jeep Cherokee! Sheldon and Shelly showed us over 15 different Jeeps with various options in order for us to get all we wanted at a price we feel great about paying. While the signing of the deal took longer than expected, we give a big thumbs up to them!

My first car was purchased here at Napletons when I was 16 with Mike Jesic. Now, 17 years later I have never drove anything else other than a Jeep and everyone of them was purchased from this Napletons while Mike is still my sales guy! Napletons not only speaks for itself but I speak highly of it when I still see the same people that have been there for over the amount of years that I’ve been going there. Great service in all departments!

I was filled with dread and trepidation as I decided that I wanted to buy a brand new Wrangler. I visited Sherman and experienced the horrible, negative, pushy, horrible people.
I almost decided that I should not buy at all. On a whim, I was driving on Western avenue and decided to pop in. I was braced for a shit storm of sleaze… and whoa! Friendly, clean showroom, genuinely nice personnel, I asked for a salesman who knew alot about Wranglers and they summoned Bruce Martindale. Bruce had the answers to all of my questions and more. He followed up via email immediately as we traded specifics on the model I wanted.
He found my dream car and was a pleasure to bargain with. His finance guy found a rate better than my own bank.
This place is where you should buy your next car. No doubt.

It’s close to the city is about the only good thing I could say about this dealership. I had a decent experience purchasing my Jeep Wrangler here, but the service department is inept, slow and lacks any customer service skills. We purchase our second Jeep from Fields and what a world of difference.
When getting an oil change, they forgot to plug up the drain and I leaked oil as I drove home. My check engine light came on and I had to pull over for their repair people to come plug it up and then bring back into the shop again. My quick oil change ended up taking over 4 hours that day, possibly damaging my engine and they still didn’t clean up all the oil under the hood. What a mess!
I later received a notice that there was a recall that needed to be done on my Jeep but they could not get me in for a month for this service, though they could do other service items I would be paying for the following week. Why would I bring my vehicle in twice, when everything could be done in one visit.
Needless to say, very disappointed and will not be using or recommending Napleton’s anymore. I would suggest you look elsewhere too.

My husband and I went into this dealership today and we’re «helped» by George. It was clear from the beginning that he did not take us seriously as we are in our 20’s. This was obvious when George walked us a couple lots over to see a Dodge Dart without even brining the keys. He sounded very surprised when we asked him to open the car. He was also smoking a cigarette during this time. We were at a previous dealership that day that did not have this car on the lot but was priced almost $ 3000 cheaper. We are very disappointed, and we’ll be taking our business else where.

Fast track oil change. 2 hrs plus. Oh well not so fast. Not sure why they put a sign out for fast service.
Surprised by super friendly concierge! I have never seen this. Shop guys were very friendly and helpful~low stress.
Low stress~three stars

Great experience! I would definitely recommend this dealership for all your Jeepers needs.
The most of the staff are very friendly informative and professional. This is a place where I always go in a good mood — even for repairs.
Since 2012 I’m happy with me Wrangler JK and with the service provided by Napleton’s Northwestern Chrysler Jeep Dodge.
P. S. Bruce! I hope you will read this review — thank you very much for your great patience! And SPECIAL THANKS to the service department! You guys are awesome!

The one star is off is because I got a lot of emails right after I bought my car, from their web team trying to get me to buy a new car… otherwise, it’s great.
I bought a used 2011 Jeep Grand Cherokee from Sheldon 3 years ago. He was great and I didn’t feel an ounce of pressure to get something I didn’t want. And I’m writing this review 3 years later because I’ve had a significant amount of interaction with Napleton Jeep since I bought my vehicle, and though the circumstances are usually negative, the service I received was certainly positive.
I’ve brought my car in several times for issues the popped up such as an air motor going out, and issues that occurred as a result of recalls. I had the Napleton advantage package so most of this was covered. The recall piece is another story, but those aren’t the dealer’s fault. How they handle the recalls (or any other service needed) is what matters to me. I love my Jeep and love that I can take it into a place that I trust and has so far treated me well.
Props to the service team. Juliette (or Julietta) helped me out over the phone on some recall issues, and the gentleman who helped me figure it out was knowledgeable and made me feel comfortable — which is all you can ask for when you are dealing with vehicle issues.
To sum it up, what prompted this review is that yesterday I had a loud hiss from my back tire that I noticed when I got out of my car. LUCKILY I was on Peterson, and 10 mins away from the Dealer. I called them up and they said as long as I’m in by 5, they can help. I literally drove in the service door, they called a technician to patch my tire (thanks again Zach), and I was out of there in 10 – 15 mins. They even refilled all my tires to calibrate the system. Couldn’t be more grateful — that could have cost me a lot more, but I walked out of there with a patched tire & no paperwork, and didn’t pay a cent. I just wish I had some cash on me to tip my tech. I’m a satisfied customer.

I recently went there & was pleasantly surprised by the Awesome Customer Service I received! Everyone was Very friendly, informative & helpful!
The best part was my salesman Christian Davila! He was A Huge help in this process! He ultimately got me in a 06′ Jeep Liberty! I Absolutely Love it! Thank you!