Enterprise Rent-A-Car

First the positive stuff. When I am paying for my car rental, I always use Enterprise or Budget because they are the cheapest. Of the two, Enterprise has more neighborhood locations in Chicago and their rates are less dependent on getting the right coupon. None of this has changed, and I will continue using Enterprise or Budget when I am paying for my car rental.
My last Enterprise rental was to drive two adults and two small children from Lincoln Square to O’Hare with nine 30″ suitcases, two 22″ carry-​on suitcases, and two big laptop bags. I had picked them up with one less 30″ suitcase in a friend’s Toyota Sienna: that was a very tight fit, and I knew I needed something bigger for the return trip. Through Costco Travel, I reserved a «Chevy Suburban or equivalent» and got a 10% discount.
After 30 minutes, the rep said «Your SUV is here.» We walked out to the curb and guess what? Enterprise gave me a Chevy Tahoe. The rep said «your reservation said a large SUV.» I said «Let me refresh your memory» and got out my printout. «My reservation is for ‘Chevy Suburban or equivalent,’ and the Tahoe is not equivalent: it is 20″ shorter and it will not carry everything I need to carry.» At that point the rep walked me back inside and wrote the charge down $ 23 to a rental for a large SUV.
Let me explain my beef. In the 15 years I’ve rented from Enterprise and Budget, I have received the car I reserved just TWICE. I have reserved subcompacts and received SUVs and minivans. So I was prepared for the wrong car, that is why I brought the printout. BUT THE PROBLEM SHOULD HAVE BEEN EXPLAINED, AND I SHOULD HAVE BEEN OFFERED A REFUND AT THE DESK WHEN I WALKED IN FOR PICKUP. I am 68 years old, is this supposed to be an Alzheimer’s test?
I drove the luggage to O’Hare in the Tahoe, and a relative drove all the passengers (who insisted on riding together). The Tahoe’s instrument panel gave me non-​stop nag messages to change the oil and add wiper fluid. I can accept that in a 24-​hour rental but not longer.
My Enterprise rep was intelligent, friendly, and a pleasure to deal with. In my opinion, the Napleton Enterprise location has a management problem above the level of the employees I talked to.

I called to schedule a pick up at my car repair shop and the enterprise rep said everything was good to go. When I arrived at the repair shop, they called Enterprise to notify them that I was there. That’s when the Enterprise rep told us that the repair shop was outside of their pickup zone and they couldn’t pick me up… well, I guess if we hadn’t called, I would’ve been waiting there forever because they never told me this when I called to schedule the pickup to get my rental and said my pick-​up appointment was set. We had to call a different Enterprise location. Disappointed in the lack of communication I received from this location.

I had a fender bender and needed a rental for a week or so. I was picked up by Emilly Rolando from Enterpise rental at the jersey auto shop and taken to enterprise to get a car. Emily was a great person who took great care of everything that I needed and she was very nice to work with. She explained everything to me and was very helpful when I returned the car. She is a great employee that Enterpise should be very happy that she works there. Because she is one of the best employe I have ever seen. I have been in customer service for 31 years now as food and beverage director and I have never seen a person so good with customers as Emily is.
I just want everyone to know that she is great and I wish her all the luck in the world. I will tell every person I know that needs a rental car to come to enterprise not because of the company but because of Emilly and her customer service ability. I hope that she wins the lottery and become filthy rich :-).
Thank you again Emily

Awesome experience! Just completed my first rental with this Enterprise location and it is my favorite by far. They picked me up as promised, car was great and they also took me home. Patrick, Jenna and Brian are the best!

As far as Enterprise locations go are they the best? Sure. When I’ve dealt with them regarding rental cars for periods during auto accidents via my or other folks’ insurance, it’s always been stellar. Working via my insurance company, the experience had always been like hand holding. From the first point of contact to the final walk through when the rental period was over. Another occasion I took a week rental for a tri-​state drive and that too was a great experience. Through those experiences, I would have rated them five stars, if I’d written this review years ago.
Today is a different story. When having a rental and having to work with them because of damage to the car, that was a great hardship. First, the accident wasn’t my fault. A driver on the road wasn’t paying attention, skidded and caused a fender bender. The result was a nickel sized hole in the bumper. Guy took full responsibility. I made sure to get triplicate copies of everything involved from the Police report to any and all of my correspondence with anyone related. I.e. Insurance companies, Police, Enterprise corporate, Enterprise employees, etc
Working with this office was stupid. I had to explain myself and the situation more than once. I gave them all of the paperwork and the employees there said they would handle it from there. I had a conversation with their manager afterward to ensure every detail was covered. No fault of my own, the other drivers’ insurance would pay for everything.
(Good thing I kept hard copies of all the paperwork) Some six months down the line I received a letter from Enterprise stating a bill for some $ 600-​$ 700 dollars for bumper replacement. What the FUCK right? I called and spoke with their corporate offices regarding the incident, all the details and the fact that this branch said they would handle the rest of the details. Per corporate, the paperwork was NEVER filed and therefore sent me their charges. So stupid. Needless to say, I stopped doing business here. Like restaurants or customer service positions, there is high turn over rate. People change often, sometimes they are great and other times, they don’t pay attention to detail.

One of the best Enterprise offices. Customer Service is excellent. Their car options are limited but will do the job.

This weekend I made a reservation at Budget car rental who neglected to make it clear I needed to have four hundred dollars to hold in my account on top if the amount. I was so mad as they were not releasing the money for my refund. I called enterprise ready to snap budget was taking away my vacation after I worked 89 hrs two weeks in a row. This enterprise walked me through getting my bank to fix it then made sure I had the nicest car option with great gas. I will never go to budget again. The manager Brian I would now consider a friend their help meant the world and saved my vacation.

This has to be one of the best run Enterprise offices! The manager Ryan and his staffers (Suzanna and Andrea) go above and beyond for their clients. They are always on time if not early for pick ups, have a good selection of cars and super friendly service. I highly recommend them. The only downfall to this location are the hours. They aren’t open on Sundays.

The Manager at this Western street address is great and very accomodating… as well some others on the team seemed to be quite professional; on the other hand Rob sucks and is in very much need of an attitude ajustment, and he could also stand some professional development in the customer service area.

Although I work closer to a different Enterprise, this is the one I adore. I have always gotten great service out of this location, even with prior representatives, but the group that is there now is the best. Suzanne, Melanie and the others are awesome customer service reps, always cheerful and professional and do their best to get your perfect car at a reasonable price. There are tons of car rental places around, but this one is the only one for me. I recently sent a customer there for a car and they said they were treated very well, with a great car and even dropped them back at home when it was returned. For my dollar and from my experience, this place is above the rest. No question.

Beware,
My husband rented a car here, got a scratch on the bumper. They said we may need to pay. OK, fair enough, I mean, how much does it cost to repair a scratch on a bumper, right?
$ 440 dollars, that’s how much. I called my auto shop and they would have charged 150 less.
The kicker? It took Enterprise almost 6 months to finally get the repair and send us the bill. Yet they give you ten days to pay, after which they start sending threatening letters.
Renter beware!

The cars are great, but the manager there seems stressed and a bit rude. I have noticed that the personal there will speak down to each other, and obviously don’t have a problem doing it in front of customers. Make sure to call and remind them to pick you up, if you’ve requested that service. They might forget!

The Enterprise at 5844 N. Western was the second one I’d called — looking for a special weekend rate. The first Enterprise (a little farther south on Western) did not have any special rates and was too busy to help me. When I spoke with the guys at 5844 they confirmed they also did not have a special rate, but they would give me a SWEET deal on an SUV rental. Better to give me a lower rate on the SUV than to have it just sitting in their parking lot all weekend. Smart people — they have my rental biz sewn up!

My car was in the body shop, so State Farm sent me to Enterprise. Luckily for me, this place is right next door to the body shop. From the outside, this place looks like it is a vacant storefront and once inside it is not much better. They set me up with a car pretty quickly, but told me that they needed to charge the standard $ 50 fee that would be refunded to me when the car is returned – despite the fact that insurance is covering the cost. Also, the insurance only pays up to $ 25 a day, so I need to pay $ 0.86 a day for every day I have the car.
While these gripes do not seem like such a bad deal, I was surprised because I have used Hertz rental in the past in a similar situation and was not charged any ridiculous fee and did not have to contribute anything to the cost of the rental.
If I could go back in time, I would have left Enterprise and walked a few blocks south to the Hertz, which is a much better deal.

I called the other day because I was looking for a very specific car to rent for a photo shoot. I talked to an agent named Dan who bent over backwards to get exactly what I needed. He promised me that he would have the car delivered by the end of day and he came through! He was also courteous enough to keep calling to tell me the progress of the search. He surpassed my expectations and truly deserves a big pat n the back for his AMAZING customer service.

This place is very close by where I live and I have used them on a couple occasions when I was car-​less and needed to drive out of town. They will pick you up from your place and drive you to their location so that you can efficiently get in and out with your vehicle without having to cab or public transit to get there. The staff has always been very friendly and the cars are nice and clean when you pick them up and smell good. The guy that does pick up and drop off is a retiree who just uses this job as a filler, and he is a sweetheart. They have always gotten me in and out of there quickly, and have always picked me up /​dropped me off when need be. They also upgraded me one time with no charge because they had too many vehicles out during that particular weekend. Highly recommend this particular location for fast and friendly service, and a great reliable ride if you need one.

I actually had a good experience with this place. I reserved a car online and was able to get it the same day (good since my car is out of commission). I walked over to the location although I could have utilized the pick up option. The guy working there (Dave?) seemed pretty stressed out when I arrived. There were several people waiting and I think he was all out of cars so was trying to coordinate with other locations. I did have to wait a while but when he did locate a car for me he told me that it was going to be an Xterra (not the economy car I had ordered) but that it would cost me the same price. The only problem was that is was located at their sheridan road location. He drove me over there, vacumned the car for me and then advised me that due to wait I only had to fill the tank ¼ full upon return. I thought that these accomodations were really good and showed excellent customer service (perhaps I was just so happy given my AAA experience — see review). So for the next week I will driving a very socially unresponsible, carbon foot printing SUV but I’ll tell you what, I won’t be stuck in any snow drifts. This beast is sweet — although it is yellow… LOL

Jesus, where do I start with this place? First of all, let it be known that the whole classifying of cars at Enterprise is completely whack. Apparently they have recently combined economy and compact and despite reserving a car that was shown as a Dodge Stratus or similar, I was stuck with a hatchback the size of a roller skate. Our luggage barely fit and even that required the back seats to be folded down. Annoyed and cranky from a four hour flight I inquired about upgrading. No go. Apparently the clown car we were stuck with was the only car on the lot. Ugh. The second thing I should mention is the condition of the cars. Now granted, I’m used to picking up a car at the airport so I may be a little spoiled. I’m guessing that the neighborhood Enterprise locations get the cars that were too beat up, too smelly, or in such poor working condition that the airports could no longer rent them. I’ve rented a handful of cars from Enterprise and every one of them smelled like a Motel 6. You know, that nasty stench of Newport cigarettes and vending machine cologne. In 15 degree weather I opted to drive with the window down. The only remotely positive thing I can say about Enterprise is that the prices are reasonable and they’ll pick you up or drop you off. Next time I get a stinky matchbox sized car with a bunk ass stereo I’ll ask them to drop me off at another car rental facility.