Mod Management Services

I read a couple of negative reviews and that has not been my experience. Anytime I have asked for something to be done or fixed. It has been fixed. Felicia is wonderful to assist with any issue that you may have. She answers your email right away and is quick to return a phone call. No comments whatsoever.

I’m amazed at the reviews for Mod. When I moved into one of their apartments, there was only maybe one or two reviews. So I moved in blindly. And I have to say, over the course of three some years, I have never had a problem with them. I always worked with Felicia and she was more than willing to help. I’ve gotten my leases extended or shortened (with ample time in advance) and any issues in the unit itself was taken care of quickly by the super, who’s phone I had.
There are two small annoyances and a big negative. The super was extremely hard to understand and have a conversation with. I sometimes wondered if he understood what I needed fixed. The other is they sent a lease renewal like two months in advance and require a answer quite soon. Both I found annoying, but nothing that made me not want to deal with them. The bigger issue is that there was a leak from the roof in my sunroom and it caused some white flakes to form on the window. I found they didn’t fix it properly, they just sanded it and painted over it. Over time, the issue will come back, but since it wasn’t exactly a place I’ll settle or live in, I never followed up with it.
I don’t think they are as bad as some reviewers have written, but then again, with a place you rent, it always is YMMV with management and owner.

Not that this place needs another bad review, but I’m really hoping that potential tenants look here before applying. We did not, and payed for it for an entire year.
I’ll just go with the highlights:
They outsource viewing the apartment and signing the lease to another company. We had to sign a lease that stated we’d already done a walk-​though and were completely aware of the state of the apartment. At that point it had been a month since we saw the place, and weren’t moving in for at least another week. (stupid us)
The lease says we were supposed to be able to take possession of the apartment at noon of the first of the month, but when I went to pick up keys we were told that we couldn’t moved in until after 2 in the afternoon. Not that big of a deal because we weren’t planning on being there until 3. We arrived at 4:30, and they were still there «fixing» the place. They replaced the blinds which was good, and the place smelled of paint, although we could not identify what exactly was painted. All we know is that it wasn’t very much of the apartment.
There were scratches and leftover nails all over the floor; the bathroom vanity still had shaver clippings in the cabinet, and there was a dead mouse under our stove, which we discovered about a week in.
But the cleanliness was just the start. here is a brief list of what was wrong initially with the apartment:
–The kitchen sink leaked (and when we reported it, the maintenance man did not take us seriously)
–Because of the long-​time leak there was mold in the cabinets and under the linoleum of the kitchen (they brought us a bottle of clorox cleaner)
–we did not have a key to the mailbox for over a week
–we did not have a key to the backdoor (and were a little scared of who might)
–no fire alarms were even present.
–two of the four light fixtures in the front room didn’t even work.
–We had to replace 8 light bulbs ourselves
–the front door knob was loose
–the main entrance did not latch, letting anyone into the building
the list goes on. It took a whole week to fix the most important problems, and some things just never got addressed, and we gave up.
about 6 months in, in the middle of one of the worst winters in years, we lost water… for TEN DAYS. their response was underwhelming. 10 days kinda speaks for itself.
And finally, at move-​out time, the man they outsource showing the apartment (Jason) told my husband that he was so angry we was going to have a heart attack. This because we would not give up possession of our apartment early, without receiving a reduction in rent. We did move out early (about 2 weeks) and used the remaining time to clean the apartment. We had caused enough ‘annoyances’ that we didn’t trust them not to charge us for any little thing. During this time they entered the apartment without notice at least twice, and on the second occasion actually removed our property from the apartment.
Moral of the story: This place could never be cheap enough. If you care at all about the world you live in, and the people you associate with, you will have nothing to do with these people.

Not to assign cause and effect, because of course there’s no direct causal evidence… but after living in an apartment where there was evidently a gas leak in the unit, with an «85% air saturation,» for 5 MONTHS, according to People’s Gas, my 25 year-​old sister developed non-​BRCA breast cancer, which recurred, and now she’s had a double mastectomy.
Regardless of the cause of my sister’s cancer, any landlord who leaves a gas leak unattended for nearly half a year should be not only stripped of its license, but criminally prosecuted. That’s a HUGE public health and safety risk.

Possibly the worst experience of my life (that is business related).
My roommate and I found an apartment in the heart of Wicker Park, managed by
Mod. Great location. But… we were told that the $ 200 move in fee (each) was to
cover all the costs of repairs that needed fixing. Well, on move in day, the tenants
before us did not move out until literally the day of our move in. Mod had informed
us during the lease signing that the previous tenants would be completely moved
out 2 weeks prior to our move in day, and that they would make all the repairs,
repaint, etc. during that 2 week time frame. NONE of that happened. They (Mod)
actually wanted/​expected us to pay for all the repairs and fixing up (after they said
they would take care of all this themselves), and that is in addition to the bogus
move in fee they charged us. When move in day came, no painting had been
completed. There were two big holes on the inside of one of the closet doors, half
the lights did not work, two of which were dangling from a single wire in the ceiling. One of the wall outlets was dangling by a few wires, with a big olé’ hole right where
it is supposed to be on the wall. The carpet was not cleaned at all. The kitchen
floor had cracks in it, along with chips out of the kitchen counter. I should also add
that all of these damages, broken lights, etc. was concealed during our only
viewing of the apartment, which happened to be when the tenants were in the
middle of making dinner! Needless to say, our viewing was quite awkward. My
roommate and I had no visual of any of the damages prior to our move in date. During the viewing, the damage was all hidden by the tenants rugs, furniture,
entertainment center, chairs, clothes, etc. etc.
So after we took photos of all the damage on the day of our move in (which, by the
way, we did not move ANYTHING into the apartment), we sent them to Mod
Management via email. To know surprise (based on the other reviews of this
place), we received no response whatsoever. So my roommate and I went to their
office after setting up a meeting with Felicia, who prior to the scheduled meeting,
insisted we email her and that she would get back to us quickly. But Unilocal reviews
don’t really lie, so this is why my roommate and I set up an in person meeting. Also,
I had emailed her plenty of photos of the apartment’s damage, but of course, she
did not respond after several days. Anyway, when we got to their office, and
explained the situation, the owner (forgot his name, big guy), acted very patient and understanding with us. He asked us what we would like them to do. We said that we want our money back, our rent, and the move in fee, because of all the above, and they did not hold good their end of the contract. So this guy, the owner, tells us
with a smile ‘Sure. We’ll mail you guys each a check for the rent and move in fee
you paid, and it will be sent in a few days. We’ll tear up the contract, and you guys
will be out of the lease. No problem. How’s that sound?’ And the owner said this with a completely serious face, and tone. No condescending attitude, chuckles,
mockery, etc. 2 hours later we got a call from the real estate agency saying that we
lost first months rent. So not only did Felicia and the owner lie right to our faces, but
never in my life have I been so disrespected, blatantly lied to, and looked right in
the eye when doing so, as the owner of Mod Management had done.
If you like to be patronized, lied to your face, disrespected, and so on, this is the
place for you! However, if you prefer to be treated with respect, and as an equal,
stay as far away from Mod Management as you can.
Hard to believe this place is still in business. For the sake of those who have had to
deal with them in the past, and those who may in the future, we can only pray and
hope that future leasees do not make the same mistake we did.

Our odyssey of terrible with Mod Management began in 2011.
We moved into a decent building in Logan Square in 2008; at that time, the building was managed by Kass Management. We had always had a love/​hate relationship with Kass, especially our building’s manager, Felicia. General maintenance issues were always addressed promptly but bigger issues were ignored. We had mice in the fall of 2008 and we had to contact Felicia three times over as many weeks just to get an exterminator out to the building.
Fast forward to 2011. Surprise, surprise, Felicia decides to leave Kass Management to start her own management company with her husband, who owned our building. Instead of notifying us via certified mail (which is always the official thing to do), we just got a note slipped under our door that said our management company was changing. No other real information except that it would be ‘business as usual’ with our regular maintenance guy.
Thus began our odyssey of terrible. In September 2011, maintenance changed. No one was taking care of our building anymore on a weekly basis. The foyer was getting dirty, the lawn wasn’t being mowed and it was impossible to get a hold of anyone at Mod. We also had mice AGAIN, which was ignored for a few weeks by Mod until I told them I would call the city and file a complaint. Felicia sent out some «exterminator» that seemed like he was just some guy off the street that she knew. He wasn’t working for any real company and all he did was put down packets of poison. He didn’t bother inspecting any part of the apartment to plug up holes or do any work to fix the places where the mice were coming in.
By 2011, it is important to note we had not had any regular lawn maintenance in years. There was barely any grass growing and what was there was just weed. In 2008 and 2009, several tenants offered to maintain the lawn if Kass paid for the supplies, but our offers were ignored. I offered the same in 2011 and, again, ignored.
One of our neighbors hated dogs, which was odd. Our building was FULL of dogs. I know she complained about this and that in regards to the dogs all the time, but in March, Mod Management apparently decided it was time to fence off our front yard and disallow access completely. I came home one day from work and some strange guy who didn’t speak English was just soldering an iron fence INSIDE our yard. Now our front yard looked like a prison. There was NO access to the yard whatsoever. My favorite part of this nonsense: no one ever thought about how they were going to mow the lawn because people at Mod are idiots.
The day of this fence-​building, I called Mod and Felicia was of course not in the office. I gave a piece of my mind to the receptionist about this fence since NO TENANT WAS EVER NOTIFIED OF THE BUILDING. We paid way too much money per month to live in a building that was poorly maintained (even more so after Mod took over) and now we have no access to our yard. THAT WE PAY FOR.
Around the same time, our neighbor was experiencing intense problems with black mold filling her apartment. There were water stains all over her bedroom and bathroom and when she touched them, the drywall just crumbled. Mod Management ignored her complaints at first and then came in and painted over the problem areas instead of calling a contractor. So, my neighbor filed a complaint with the city’s building inspector. I also filed a complaint since no fences over 5′ can be built without a city permit.
In an obvious move of retaliation, Mod Management decided not to renew our leases that May (ours and the neighbor with the mold). Maintenance was impossible to get after that date, so we just gave up. It’s clear Mod Management has NO CLUE how to actually run a management business. This endeavor is much more costly than they thought and they had zero money to actually manage these buildings. It’s a shame, too, since our building in Logan Square had the potential to be a great property and Mod is just letting it turn to crap.
In reality, Mod Management is the northside’s version of a slum lord. They barely manage their properties, ignore serious requests for maintenance and refuse to make the necessary repairs to ensure their units are in good condition. They gouge with rent since they think they can up charge for ‘location’ and they know some unsuspecting idiot will take the unit because they’re desperate. These buffoons should not own or operate any properties in the city.
If you are a tenant or know someone who is, be sure to report all of your building’s issues to Mod and then to the City of Chicago. Calling 311 is the easiest way to file a report about your landlord or the condition of your building. This is the only way a company like Mod Management will ever go out of business, which will be great for us all.

If I could give 0 stars I would. When we moved into this unit it was owned by Kass Management then something happened and BAM it’s a property owned by MOD Management now. When we first moved into this building we only had hot water. I’m talking steaming hot water too. Imagine taking a poo on a toilet with steaming hot water. Well of course they didn’t believe us and claimed no one else in the building complained (which we found out wasn’t true once we made friends with another couple in the building). We ended up having to threaten to sue and break our lease until they finally sent someone out to «see if we were telling the truth.»
Soon MOD Management took over which has been nothing but a mess. Every time they send their handy men out here to fix things they always end up making it worse some how. We had to borderline force them to give us a new refrigerator and once we received it our electric bill went down by 40 DOLLARS! That’s a big difference! So for months we could have been saving 40 dollars every electric bill had they just updated the place a little bit!
Recently I wrote my rent check as I do every month which I split with my partner. My half is 533 well they saw 833 (which i did write sloppily) and cashed my rent check as 833 instead of 533. We paid the same amount for 10 months and they didn’t even catch the mistake because according to the all and powerful Felicia they don’t look at the written out portion they look at the number box. Well the law states that the written out portion trumps the numbers. So after lots of screaming and my bank account being overdrawn like crazy they wrote me a check to fix it but not without a bunch of denial. According to Felicia this wasn’t their mistake, I need to learn to write clearer, she didn’t appreciate me cursing on the phone even though I never once demeaned her with my vulgar language (I was ticked off so I was dropping F-​Bombs). What else did she have to say? Oh yea, she said she doesn’t understand why we continue to rent from their management company if we’re having so many problems! Couldn’t believe that she basically bashed her our employer! They’re suppose to fix problems when they arise and keep taking money from us because that’s what management companies do! Not tell their renters you should leave because you’re situation is just so unbearable! This place was empty for months unrented and would be again if and when we decide to move on.
I’d say pass on MOD Management if you’re out there looking for a new place!

This is the worst management company ever! The are horrible.
They are very rude and will NEVER ever listen to you or your requests.
My roomate and I loved our apartment– it was huge and very affordable, but when we got in there and found a few problems– no one ever returned phone calls nor did anyone ever come fix anything.
Our front door never locked– no one came to look at it for months. Then there happened to be a homeless man living in the basement due to this, and what do they do– they leave our new keys out in front of the door! after you just found someone living in the basement, sure go ahead and give him the keys why don’t ya!
Felicia then wrote us emails telling us that we were in violation of our lease by not allowing people to come view our apartment– no one ever told us they were coming to view our apartment, so people came and went as they pleased. It was awful.
We didnt have a stove for almost 3 months, after we called repeatedly everyday asking someone to come look at our stove.
This should honestly not be a management company.

terrible services, no one ever answers the phone. I’m trying to end my lease early due to military obligations and they are making it a complete headache. The ceiling looks like its about to fall in on top of me, random things keep braking, the radiator is slowly sinking through the floor, and to top it off if you touch the paint it chips off. They have entered my apartment without notice because it was easier for them.
Long story short, find somewhere else to live if the place your looking at is managed by these jokers.

These guys are jokes.
I lived in an apartment they managed for around a year. Every 2 – 3 months I’d receive an eviction notice because I had allegedly not paid my rent (I always pay my rent on time). From there I’d have to call my bank to confirm that the checks were cashed, get a statement saying so, then fax that to Felicia at Mod. Why can’t they keep records, wtf?
The cincher: Felicia tried telling me that I didn’t pay a security deposit on my apartment. Wrong! Thankfully I had an old email that showed proof of me paying it, so they returned the money to me.
What a headache. I’m so glad to be finished with these morons.

July 5 and our lawn has only been mowed once. So we called. The receptionist seemed pretty pissed off that she’d received more than one phone from tenants in our seven-​flat call about the lack of routine maintenance. «You’re ganging up on us!» she accused.

If I could rate 0 stars I would! This management company is so unorganized. Felicia is completely incompetent and no one there knows what is going on. «Mod employees are insincere, rude, and incapable of doing anything but cashing a rent check.» I couldn’t sum up my feelings for mod as well as this person did.
I’m moving to cali in a few weeks, but all of my roommates signed to re-​sign the lease for next year. My roommates and I have all been trying to get a hold of Felicia for weeks, with no response or acknowledgement of our attempts at communication.
Our heat didn’t work for 2 winters, and wasn’t fixed, we have giant silver fish centipedes, the apartment is seconds from falling to the ground, it’s in horrible condition and they couldn’t care less.
I honestly believe the only positive ratings on here are from employees of mod.