Midway Airport Parking Express

I made an online parking reservation through
for my daughter on 1÷8÷2016, for parking from 3÷16÷2016 through 3÷22÷2016 (6 days). There’s a pre-​paid deposit and $ 5 service fee that I paid at the time of making the reservation. When my daughter went to pick up her car, the payment attendant informed her that the reservation was only to guarantee her the parking spot, not the parking rate, and charged her $ 192 for the six days of parking. When my daughter showed the attendant her reservation receipt indicating the guaranteed daily rate of $ 9.50, he insisted on charging her $ 32 per day before he would allow her to leave. My daughter was intimidated and exhausted from flying home; she didn’t want to wake me to find out what to do. Her debit card was illegally charged $ 192 instead of the $ 64.50 due. AVOID AT ALL COSTS! Still awaiting resolution through
and will update my review if they actually do something… but not holding my breath.

Ridiculous! Left my dome light on in my car, came back battery was dead. And he didn’t want to jump me with a JUMPER PACK. He was extremely rude and told me it would be 25.00. I couldn’t believe it. Gave him 10 and I’ll never be back again.

Easy in. Easy out. No oh are bs and cheaper long term parking. Come on people. Midway is solid. Complain on your own time. The new terminal has awesome food and shops.

All I ever need: safe/​secure lot, fast pick up /​drop off clean vans and resonable cost.

There’s only one person running the whole lot. That person parks the cars, handles checking in your car and payment, AND DRIVES THE SHUTTLE. We arrived to find that the shuttle had just left and the little building was totally empty. Called and were told it would be 10, 20 minutes before he would be back. If we hadn’t been very early, we would have missed our flight.
Besides this, the way they list their pricing is deceptive. Ended up costing only $ 10 less than the midway economy lots. Not worth the hassle.

I’m really shocked by all the negative reviews, and have to assume they’ve changed management or something? We got to the lot, were met by a friendly attendant, and easily parked our car. The lot is small so we assumed we’d just walk back to the attendant’s office after parking to catch the shuttle to the airport, but before we’d even gotten all of our luggage out of our car the shuttle was behind us waiting. The attendant helped load our baggage and was very friendly. It was a quick drive to the airport.
The attendant gave us his phone number to call for our return trip. We called from the baggage claim and he was ready and waiting for us within minutes. Our car was secure and, again, the attendant was helpful and polite.
Also, it’s a bargain — $ 12/​night on ParkWhiz.

My experience with this place was downright scary. Called six times to be picked up at the airport. Hung up 3 of those times. The other 3 no one answered the phone. Took a cab to the lot. Attendant screamed at me for 10 mins that it was my fault I took a cab and I should have waited 15 more mins. (waited outside for over 20 mins before getting in the cab). Repeatedly called me a liar and said it was «my fault». Total bill: $ 62.85 to be screamed at, called a liar and verbally assaulted. Should have called police and pressed charges.

No stars for Airport Parking Express!!! Why do we have to add a start to post???
We parked in this lot and when we picked up our car it had been side swiped. Most likely, someone else out their also has damage to their car. When my husband asked the two attendants what happened they both claimed they had no idea. When he asked for the name of the owner of Airport Parking Express one of the attendants lied.
They overbook the lot and move the cars around.
We made an accident report with the Chicago Police Department.
I will check back and let everyone know if they pay for the damage.

This place is not worth what it charges at all, it’s expensive for what it offers, tricks you into paying more than you thought, and the service is terrible! The price went up way high once taxes were factored in, so that even with the discount deal it cost the same as other places that are closer to the airport and have better reviews. Also, you get charged an additional $ 12.50 if you’re over 2hrs late coming back from your trip even if it’s within the same day and you didn’t exceed 24hrs — who doesn’t get delayed during Chicago winters?! Also, we arrived at the lot the morning of our flight, and there was no one there. We waited about 10min, and then the driver arrived and didn’t even check in with us. We let him know we were running late and needed to leave quickly, which is not his problem although we did arrive 15min before we expected to be at the terminal as the website says. He mumbled something and left us in the van while he took care of some business, and eventually let us know we would leave in an additional 10minutes. This would’ve had us at our terminal about 25−30minutes after arriving to the lot. We ended up calling a cab to head to the airport instead.

If I could give this place no stars I would. The two drivers I had were extremely unprofessional in every since of the word. They gave me a different price on my when I came back from vacation. They do not know the meaning of customer service. I am so surprised that this place is still in business. SAVE YOUR MONEY BETTER YET SPEND MORE MONEY SOMEWHERE ELSE.

This place is pretty ghetto. I ended up having to parking here because Midway Park Ride and Fly was full due to me waiting the day before Thanksgiving to make a reservation. The lot is small and cramped. The van was a clunker and there was no place to strap yourself in. On the pickup from the airport I waited and waited for the van and then the driver didn’t even help with my luggage. I guess the guy didn’t want a tip. Next time I will be sure to book ahead of time to reserve a spot at Midway Park Ride and Fly!

I would give this zero stars if it was an option. There is no 24 attendant, I was told I would have to leave my keys, there is no security at all. I did not use this lot, lost my deposit. This is an unethical company,

First, the 1 star is the politeness of the people who work at this facility.
I recently parked my car there for 4 days — three nights. I arrived early on a Friday morning to catch a 8am flight. There weren’t any spaces available, so the attendant said I need to leave the keys. I was a little uncomfortable because it was listed on
as a self-​park. But, I didn’t have much time. So, I left the key. Before we left, I asked the attendant 3 times to lock my 2009 Audi. He didn’t — so I did. I didn’t know how to lock the car. So, he handed the remote key to me.
While I was away, the car was never parked in a spot. It was double parked in the lane of traffic butted up against bank of plowed snow against the rear bumper. As a result of its location, another customer backed into my car, damaging the right front fender and tire.
The lot was thoughtful and collected the insurance information from the person who hit my car. However, they still charged me $ 40 to park there, claiming that it wasn’t their fault. Fault can be probably be argued. But, it WAS their responsibility — especially since they had my keys and moved my car to a spot that was unsafe.
In my opinion, when you make a mistake like that, you don’t charge the customer.
I can afford to keep my car in a nicer parking lot. This one is inexpensive, but you risk the condition of your car if you park there. And the lot won’t claim responsibility, even if they park your car in a bad spot.

I have only used this service once, but next time I fly out of Midway I will be back. There were 2 people working there when I arrived to drop my car off and when the shuttle dropped me off to my car. One took my information while the other grabbed the shuttle bus. The shuttle picked me up at my car, dropped me off at my terminal at the airport, no waiting. I only had to wait about 5 minutes at Midway for the shuttle to return us to my car, again dropped off car side. The driver obeyed traffic signals and drove comfortably through traffic both ways. There were 3 of us so the shuttle driver parked after he had dropped us off and ran inside to help the other guy check us out. I parked for 2 days drop off Friday and pick up Sunday, I reserved my spot online with a $ 9.50 deposit and paid $ 16.50 when I picked up my car. They do prefer cash if possible when you check out, but will take card. The only downside is the shuttle smells a little of cigarette smoke, but not overwhelming. I’ll be back!

I failed trying to find a good inexpensive alternative to midway’s economy parking. Among my issues, price, ethics & professionalism.
For all of the little issues it isn’t worth the $ 2/​day savings. The website claims $ 9.50/day but careful of the small print that mentions $ 2.50/day in taxes not included, plus $ 2 surcharge fee & $ 5 registration. I found a $ 5 off online coupon, but without it I would have paid $ 43 for the three days I parked there. That’s $ 1 more than it would have cost to park at the clean, more secure midway economy lot???
So then I messed up my reservation & had my return at AM in stead of PM. Knowing this when I went to drop my car off I wanted to make sure I knew what the total would be when I returned. After explaining this the worker just through out a number that was $ 20 more than it should have been. He then gave me another number off the top of his head before I did the work of showing him what the total should be. Then he didn’t understand why I was upset.
Expensive, shady & unprofessional.

«You know how to take the reservation, you just don’t know how to hold the reservation. And really that’s the most important part of the reservation. The holding.» — Jerry Seinfeld
If you are going to park-​and-​fly out of Midway, don’t even waste your time here. Sure, it’s cheaper than the place down the street, but the place down the street doesn’t take a reservation deposit and then tell you that they’re full when you show up. I suppose your reservation could be honored if the lot isn’t full, but why put it up to chance?

Had they had a zero. that would have been my score for this horrible parking lot. They DAMAGED our car, and acted like we had 3 heads when we pointed it out. They never took our information or provided us with thier insurence information. We will put in a claim with COMSUMER PROTECTION, and the licence review for being a VALET parking facility that parks the cars like BUMBER CARS!!! Like the other review. AVOID AVOID AVIOD. They state they are honest. but only act dishonest, total run around. Do not park your car here unless it is a JUNKER.

It is funny — I feel like the one star review was me the first half of my first experience with Airport Parking Express. There is definitely an understanding here — it is so cheap because it is a one man show. I’ve only ever seen two employees, and definitely never at the same time. I am fine with this. I make my reservation a little earlier then I need and I show up a little earlier then I need. No big deal. Sometimes he may be gone at the airport and he will always be back «10 minute». Yeah, sometimes that means 15, but they are always polite, fast, and have a spot for us at the cheapest prices!
Furthermore, we came back one time to a dead car battery (reaaaaal smart on our part — we left a light on) and the guy helped us clean up our battery and jump our car. We were real jerks and didn’t have cash to tip with. We tried to tip on our credit card but he would have none of it. He thanked us and walked away before we could shove more money at him. He was just a nice guy. We tipped him a lot more the next time we saw him!
Point being — yeah, he might not be there when you show up, but he WILL be there, we have learned to be able to count on it. They will always pick you up within 20 minutes of you calling and they will always have the cheapest rates. We will keep booking with them, for sure!

Similar to another customer review, I booked a reservation with them online. I arrived, and the guy told me they have no room for me. How are you accepting reservations if you have no room??? I’m glad I’ didn’t park there anyway because this was a shady looking place with cars crammed in like sardines. It would be very difficult to get cars in and out without bumping.
In the end it all worked out because I was sent to a place three blocks down the street, and they honored the rate there. The place I parked at was nice, professional, clean and I’m actually glad I parked there. The rate was honored and no harm no foul. I got to keep my keys and there was a bus that took me right to my car. The reason I didn’t pick this place down the street at first is because it was more expensive.

I would recommend them to ANYONE. I have only used them once, but i must say they were on it!
They were on time, polite and so helpful. I called them a couple hours before my flight and they rushed right away to get me and were on time. The man came up upon my request and brought all my bags down, loaded and un loaded them for me! The ride was smooth and was not stressfull what so ever. The vehicle was well kept and clean. Ride was smooth and not stressful what so ever.