Midas

DON’T DO IT!
1^st, please note that the positive reviews relate to work JiffyLube or your in-​bred cousin could perform without a major screwup.
So, a little over a year ago, we were told by another mechanic that a ball joint needed to be replaced. Family member entrusted this work to the people at this «My-​asz» to perform the work because they’re close (I know, but you’ve got to let some people bump their heads). So «My-​ask» tried the up-​sell spiel in the form of «Oh Lawd! Yo struts need replacin’»! But the force was strong and only the ball joint was replaced. So we took the vehicle to Reliable (5-​stars) for other work and asked them to look over the vehicle. Reliable told us there was no problem with the struts and a ball joint was bad (You only get 1 guess as to whether it was the OEM or «My-​asz» part…)
The franchise-​owner at «My-​asz» says they didn’t say struts were needed but that they MAY be needed (riiight). He asks to see the ball joint (noble), looks at the part and says it only had a 90-​day warranty (so why ask to see the part?) then says «I wish it had been brought back to me sooner. Huh? It wasn’t taken to Reliable for ball joint replacement, they FOUND the problem. Oh, and by the way, the franchise owner (who is very proud that he’s been there so long) says «I wish you’d read the warranty paperwork». A real professional operation would’ve offered to fix the supposedly bad struts and a discount but no offer was made. Could it be that the issue with the struts doesn’t exist? You tell me.
The shop is near the old Cabrini area. He’s been so used to telling half-​truths and shady dealing for so long it’s in their collective DNA!
Just DON’T DO IT if you value your time and money!

Brought my car in for an oil change and tire rotation with an appointment. I was given an hour and a half to two hour service period. Done in 45 minutes. I work in the service industry and I know how stalled/​delayed things can get sometimes. But these guys were great. They called a little before the service was completed giving me an update on the tread of my tires, etc. Came back to pick up and was out in a few minutes. Granted, it didn’t look busy at all but they were extremely efficient. I will be coming back in the future.

This review reflects multiple visits over the course of a couple years, because I wasn’t sure until now how my car and psyche was being abused.
I chose this Midas because they always had great coupons for tire rotations and oil changes, and the location was convenient. But every time I would go they would always give me a long laundry list of issues, making it sound as if my car was always on the verge of ruin. This was always stressful, and I always half expected they were trying to take advantage of me and my lake if car knowledge. I always hoped to stay within a small price range because I didn’t budget for large repairs and got a few things done there over the course of a couple years.
On my last visit they told me they couldn’t rotate my tires because the bolts were stripped, and they wanted to charge me $ 400+ to cut them off and replace them. I thought this sound extremely fishy, since it would be their fault if they were stripped. I finally was able to take my car in to a Bel Tire in Michigan while visiting my parents, and they said they could do it, and they were just a little stuck from salt/​dirt/​wear/​tear. We then took it for an oil change at a place my dad trusted and they replaced a few things for me, one of which was coolant that I needed very badly but the folks at Midas never mentioned. Long story short I paid $ 50 to calm my nerves, and come the the realization that I must never go here again.
Take heed: sure, in the short run they may seem adequate, but in the long run they may be doing long term damage and trying to capitalize on it. Not to mention the mental anguish they caused almost every time I went there, and treated my car like a dead man walking.
Never again!

I had my car inspection today, the front desk is friendly. But after I agree to change the oil they recommend, I checked my record and found out two of them have been changed three months ago and I go there to stop them. So if anyone wanna go there pls check your record in case you got changed anything not necessary. And after read the reviews, kind of afraid the other parts may have some problems next week.

As of today’s date I haven’t heard from Midas my review hasn’t changed will keep you posted.

I brought my car in for service and was very happy with the service & the professionalism of the whole team! Was also very reasonably priced! I’ll be back again

I brought my car in for an oil change and everyone was so professional. the counter girl grace was so sweet. The manager al was also very polite. They offered me the opportunity to get their credit card which was a nice choice since I needed more than an oil change. would definitely go back and refer friends

Horrible customer service. The manager is rude and does not try to make the customer feel at ease. Will never be coming back and irritated that I went in the first place. Not helpful and comes across as if they don’t even care about their customers.

I took my car here with squeaky brakes a few weeks ago for them to take a look at. I had replaced the front brakes about a year ago and only drive the car once or twice a week in the city. About an hour later, receive a call telling me that all four brakes and rotors are worn and rusted out and need to be replaced with a grand total of around $ 1000. I told them it was impossible, I just replaced everything and don’t drive often. They proceeded to tell me that because i don’t drive my car a lot and park it outside, that caused the rotors to rust faster than normal and brakes to wear down quickly… HUH? Skeptical about everything, I took my car and went to a different, local brake shop. Turns out, the brakes and rotors are just fine! This place is a scam… always get a second opinion!!!

My frugal husband sent me here with a coupon for an oil change and tire rotation for $ 20. Grace at the front desk was super sweet and friendly. After an hour and a half, my car was ready to go. They did suggest a few maintenance repairs to keep in mind for my next visit, but weren’t pushy.

I had my oil changed here for $ 80, and had a brakes inspection for $ 30. I don’t use my car often, so I drove a bit around and left my car at my boyfriend’s. Ten days later I start driving around and the oil light started going crazy and my car overheated. I realized there was absolutely no oil in the car. I had oil put in to make it to the Midas shop and the manager said I had broken the oil filter housing, and that I needed a new one for around $ 350 just for the part, and that he was gonna charge me for labor. So, he pretty much tried to charge me over $ 600 for something that was not broken before I took my car in. I took my car to a different mechanic, and they said only the gasket was broken; so it went from $ 600 to $ 10 bucks… By the way, when they did the brakes inspection, they quoted me $ 1400 worth of work, which my new mechanic did for $ 350. Furthermore, the manager is a condescending, lying douchebag. Please do NOT go to this place for your own sanity.

I have had nothing but good experiences. I bring both my cars here for regular maintenance. Al and Gracie are great. They offer the car care credit card which saved me more than once. No interest on the charge for 6 months!

I am really surprised by the low reviews. I’ve been taking my car here for the last 5+ years and have never had a problem. I’ve never had them do major work on my car — so most of the items Midas does for me is routine maintenance. They do get very busy on the weekends, so I usually call ahead to check out wait times. But even then, I’m able to drop my car off — run errands around the place and then come back and pick it up.

Beware. They have no qualms about ripping off customers and over-​charging. The work may get done, but it will cost you.

DO NOT BRING YOUR CAR TO THIS PLACE.
I took my car here for check engine service. They fixed some sensor and added few more service as essential and billed me $ 500. The check engine light came back again in 2 weeks. So, I took the car to this place again. They said they want to fix some other sensor and replace the spark plugs etc etc. and which will cost me $ 800. I didn’t like their response, so took it another mechanic. This mechanic found that there was some valve was loose and which was causing the check engine light to come up. And he fixed it for $ 84.
This Midas place either don’t know how to fix a car or just want to rip off their customer.

I’m not sure why the reviews here are so low; I’ve been bringing my car here for routine maintenance for over 2 years and have never had a problem.
I most often just get an oil change here which you can get a coupon for off their website at any time. I recommend calling ahead to make sure they can fit you in, but they are very accommodating. They keep track of how often your tires are rotated, and rotate them as needed without charge. Jiffy Lube charges extra for this service.
I recently had a flat tire, and Midas was accommodating with when I should bring it in. I was due for new tires anyway, and they were very helpful in selecting which tires to choose over the phone. They even said if I couldn’t get my old tire off and my donut on, just to let them know since I live very close and they would even come help. The price for all 4 new tires was very reasonable.
I would rather spend a little more time getting services done for less money than at Jiffy Lube any day.

I went to this location to have my brakes inspected because my warning sensor came on. I have an Audi, so I rely on Fletcher Jones for a lot of my service, but they are quite expensive. I initially thought that I was going to have to shell out $ 5 – 600 for new brakes. After inspecting my car, they told me (even after the dealership said that the light only comes on if the «pads are down to the metal») that my brake pads were still 50−60% left, and that only my brake fluid was low. They refilled the fluid, the light turned off, and I was sent on my way. My brakes feel as good as new. I really appreciate the honesty that they showed, and that not all service locations are out to «screw you over.» I will most likely go back for a brake flush… prob $ 100 – 120. Better than $ 500!

DO NOT BRING YOUR CAR HERE UNDER ANY CIRCUMSTANCES. This place will leave your car more damaged than you brought it in and is not a business to be trusted.
I brought my car in for a simple headlight change. Just two weeks ago, I had the car’s oil changed and a full 60,000 mile check over at a dealer, and it was rated in tip-​top perfect shape by the mechanic there. It had been running perfectly ever since, until I took it to Midas today.
The second we left the lot, the car started lurching and jolting, something it has NEVER done in the 6 years I’ve owned it. It made it back home ok, but then the check engine light came on. We took the car back to Midas the same day and they denied any and all responsibility for it. They were extremely rude to begin with, and claimed that there was NO supervisor on duty that I could speak with.
I had to ASK them to open up the hood to take a look, and they refused several times, telling me to just «come back tomorrow.» I finally got them to take a look, and it was discovered that my air intake suddenly has a gaping crack in it, that was definitely NOT there previously. The assistant manager I was speaking with told me it was a «brand new intake» even though it is clearly dirty and old (Lie #1). He also said that there is no way anyone would be able to damage the intake while working on a headlight, even though it is RIGHT NEXT to where the headlight they replaced is (Lie #2). My car also requires parts to be moved slightly in order to access the headlight, so I kept telling him this and he denied it (Lie #3). Additionally, he wouldn’t speak directly to me, even though it was MY car, and kept addressing everything he said to my boyfriend.
I took it to TWO other dealer mechanics to get a second and third opinion. BOTH of those mechanics said that it is entirely possible to damage that part while fixing a headlight on this model. Both have seen it happen, and one even said it happens frequently, since they are so near in proximity, especially if the tube is old.
It happened on their premises, whether it was an accident or not, and they completely denied any responsibility for it. The assistant manager literally LIED to me three times to cover himself! I’ve never encountered such rude, lazy and unhelpful people in my life. I’ve been calling for two days to speak to a store manager, and every time he is conveniently «gone for the day,» even when I call early.
I took the car to an actual dealer to have it repaired, they ran diagnostics and replaced the part in under an hour.
We’ve filed a complaint with the Better Business Bureau, as well as with their corporate headquarters, and are requesting they pay the bill for the repairs done elsewhere.
Again, DO NOT BRING YOUR CAR HERE.
Updated:
After finally speaking with the actual store manager, he asked me to send him a copy of the bill for repairs to my car so he could take a look and address the situation. The piece of mail I’ve sent has been returned and stamped «refused at delivery location» every time.
My complaint to the BBB with Midas International went unanswered for almost two months, until just yesterday, I finally received a reimbursement (and no apology) for the damages to my car.

Thanks for finding me a coupon for an oil change, Al! He also put me in line and let me run and errand and come back! Good service!

Do NOT go here. Only do so if you’d like to get your car stolen.
I was in a bit of a jam one morning. I attempted to drive to City VW for a specific problem that I was able to diagnose (leaking hose) but could not make it to Portage Park and to work on time.
Midas was near the El, close to work and open. I decided to take a chance.
I walked in and told the manager specifically what was wrong and what I wanted done. I told him my friend had performed a pressure check on my coolant system and we found where the leak was coming from. I’m no dummy when it comes to my car, how it works and its maintenance. However, due to my long hours at work I’ve occasionally have had to go to places like Midas.
I left the car with them and went to work.
At 3 in the afternoon I placed a call to Midas since I had not recieved a call from them yet. After going back and forth with the manager (who tried to make me believe he called me when my phone did NOT ring), he stated they had done no work on the car because he wanted to ask me if I wanted to do a pressure check first before the repair.
I said «No! I told you this morning I did that. I just need that certain part repaired!» He said «Oh. Well, we don’t have that part.» I told him to leave the car alone until I got off of work.
Now for the good part.
I returned, and the young woman behind the desk told me the car was ready and the «keys were inside.» MIDAS LEAVES THE KEYS IN THEIR CUSTOMERS’ CARS!?!
She confirmed that this is «standard practise there.» I was dumbfounded. I asked to talk to the manager. He also replied with «It’s a small lot, it’s all I can do.»
I said «What does that matter! You left my property as well as all the other cars unlocked and with the keys inside!»
He said «Cars never get stolen here.»
It took all I could from to keep blowing up with rage. I said «And crime doesn’t happen in the city of Chicago.» I left and came to my car, with a window that had been down for hours and the keys in its ignition, in a parking lot in the near-​north side.