Mercedes-Benz of Chicago

I had been emailing Gilbert a few days about a car I liked from their website. He was very helpful and came across as very honest so I stopped in to check it out. I had to leave in hurry after the test drive due to my son being sick at home. Gilbert emailed all of the follow up information in a very patient way which lead me to stop by later in the week to purchase the car.
About a year ago I visited this same location to purchase a car for my wife. We did not like the salesmen we were working with at all so we left and bought one from a MB dealership in the burbs. I was hesitant to give it another try but I am glad I did as it is only a mile from my house.
I am sure I will be back in a few year…

We are very pleased with our purchase of the Mercedes GL450. The staff was very friendly and accommodating. Our sales rep Vaida was very helpful and went the extra mile in finding us the right vehicle based on our criteria. We highly recommend her and Fletcher Jones if you are looking for a Mercedes. She will make your transition go smoothly.

We were extremely happy with the service we received. We work with Brian who really went the extra mile to find the exact vehicle we were looking for. We definitely recommend using Fletcher Jones Mercedes in the future.

Just purchased a brand new vehicle from Mercedes Benz of Chicago on ¹⁄₂₃. It was the smoothest, the least painful (we all know how dreadful the price negotiation process is) car buying experience I ever had and I bought 9 cars in the past 10 years.
I had done my home work and shopped around before contacting MB of Chicago. I went in the dealer, spent about 15 minutes checking out the car to make sure it has all the options I want. Did not talk about the pricing at all. I emailed the information on my trade in vehicle to the sales (Gilbert and Carlos). The next day, I got a phone call back and spent about 5 minutes to come to an agreement on the price and the trade in value. At this time, MB of Chicago has not seen my trade in. They just took my word that the car is in excellent condition and no accident/​damage.
The next day, I went in to the dealer. Carlos greeted me and introduced me to the sales manager. They shook my hand and said we will pull the car up and get the paperwork started. My wife and I sat down and looked at each other with a surprised/​puzzled face, thinking «what’s going on? is the deal done? we haven’t even talked numbers in person yet».
Carlos took my car key to get my vehicle inspected/​appraised. 10 minutes later, he came back confirming the numbers we agreed on. MB of Chicago kept their word and gave me the price they promised. No game playing, no haggling, no multiple“I gotta take 20 minutes to ask my manager for approval” trips. We started the paper works. Carlos was very friendly, funny, and pleasant to work with. During the process, my pregnant wife got light headed. Carlos even went down the street to get us snacks and water. I must say this is the most pleasant, smoothest car purchasing experience I ever had.
I highly recommend Mercedes Benz of Chicago and Carlos/​Gilbert.

Great shopping experience, and a relatively short turn around for a trade in and sale. Gilbert «Gil» Gallarzo was a great help and very responsive via email (per my request), and Mike (F&I Manager) worked with us to get the deal done even with one kid sleeping on his office floor and the other climbing on his desk.
Overall a good experience from the sales side, will update on Service after my next 10k miles.

Everyone has there own criteria when buying a car. Mine is simplification, minimal hassle (hardcore pressure has the reverse effect for me) and someone who can help EASILY guide me through the process. That’s what I received today from Vaida. I have bought several Mercedes and BMW cars and my experience was exceptional today.
I’d like to think I was very educated walking in the door. With my business, I am very familiar with selling and leasing. Vaida was very honest in all capacities, which I appreciated. We worked through the process comfortably and end result was a win win for both of us.
At the end of the day the buying process always has people behind the scenes that are involved. For me, Vaida was the perfect fit for what I was looking for and i have a beautiful SUV GLC to show for.

I stopped in to Mercedes Benz of Chicago after seeing a car I liked on their website. Emil was my sales person and was very courteous and professional from beginning to end. It was a pleasure working with him. I would highly recommend Emil to anyone looking to buy a new or used Mercedes. The sales manager Matt also followed up with me after my purchase to ensure I was completely satisfied.
Excellent service, easiest car buying experience.

Emil and Matt were both terrific.
I will recommend Mercedes Benz of Chicago and Emil, specifically, to anyone looking to purchase a car.

Gladly will take your money and ditch you on a car.
I made an appointment with sales man. Before I came to the office I had been talking to the sales person for about a week explaining exactly what kind of car I need.
In the dealership I was shown specs of the car and it matched with my criteria. However nobody could show me a vin and stock # of the car I was about to purchase it smelled sort of fishy but I decided to give a try (which was a mistake). A sales guy asked a deposit in amount of $ 1k and promised to deliver a car within a week.
Guess whats happened next?! Thirty minutes later I got a call from a sales manager saying that car I was about to buy was sold literally 20 minutes ago. Whoa!!! The next step was trying to sell me cars they had in stock and bla bla bla.
Bullshit! What else can I add. I came to collect my deposit after one week. Within that time sales man distant himself from me and had an attitude sort of «Well its your money come get them if you want.»
Dealership looks really nice from inside out, shiny and glossy but people with whom I had to deal were unprofessional.

Don’t waste your time, the salesman Jim wouldn’t even get a proper appraisal of my vehicle because I wouldn’t tell him how much I still owed on my Benz. He tried arguing with me, took my keys, then brought me back a KBB online appraisal. Walked back in 2012, and walked again

Last Friday, I decided to come in and trade my two vehicles (C300 and E350) for a 2015 S550. I was taken back by the comments and absolute rude service I received yesterday — it made me walk away not once, but twice.
The first time I came in and spoke to Joshua as Paul was not available. He was kind and I explained that I would like to trade my two vehicles and purchase the S550. We continued the process and he did not have an appraiser look at the vehicles, he just went with what Autotrader said my vehicles were worth (which was extremely low). Later, I was quoted 35k for my 2015 C-​class (4900 miles), and 33K for my E class (2014 w/​44 250 miles) both in pristine condition. Meanwhile, Joshua only quoted me on the MSRP of 109k on the S class. I showed him a TRUECAR discount coupon and he honored it. He brought over a print out with my trade allowance and the payments on the lease of the new S. I told him that I was not comfortable with the numbers as they were not adding up in my head and on various calculators. I was telling him that I need to be at approximately $ 1300/​mo and he kept telling me it was impossible. Anything is possible. He was adamant at staying at the $ 1500/​mo despite the fact that it wasn’t adding up to me. He did not give me any information such as Money factor, residual, etc… I walked away as we could not come up with a mutual agreement.
Later, I conducted some research and my findings show that the dealership was offering the same vehicle, same stock number and VIN at 103k. I called to ask Josh about this and he did not return my call. So I decided that I would go back in. This time, I saw and spoke to Paul Price. I brought up my findings to Mr. Price and he could not answer for the discrepancy. Instead he was argumentative stating that «profit is not a bad word» as we asked him if he would have liked to pay more to the doctor who fixed his arm because he could… no answer. Paul told me he would work with me with the 103k sticker and I would have to come in today as the appraiser had already left at 4pm. I told him it was not possible, and that I was rather upset that the other salesman would quote me on a vehicle that is online for 103k but try to get full MSRP out of me. I was not happy. I asked to speak to a manager.
The «manager» (Patrick Law) comes over — SUPER RUDE and has a print out with him. He was rather very rude. He comes over and is argumentative from the beginning. He offered no explanation, and comes over and shows me on a print out that the car when he quoted me the first time was not 109k, 103k, 101k, but…97k. So now I’m being quoted 4 different prices for the one vehicle. Unbelievable! I informed him that another dealer offered me a more expensive vehicle and can make the $ 1300/​mo possible and I wanted to know why his now 97k vehicle is at 1500/​mo. He told me that I should take the other deal. Rather than trying to make it work, he pawned me off to the next dealer. The gentleman sitting in the next cubicle over overheard the conversation and said «I’ve been buying these cars for over 35 years and that car should not be that much, it should be 11−1200/mo easy.» I told him I agreed. Mr. Law’s last comment to me was that I «am looking at a car I cannot afford». I was extremely appalled and it made me walk out.
I will inform you that I am more than able to afford this vehicle and more. That comment alone made me walk. I amazes me that a returning customer would be treated in such a manner and be spoken to that way by a «manager».
Went back in and they were BS-​ing me again with all these random fees like a $ 1095 acquisition fee when MBUSA advertises a $ 795 acquisition fee on inception of any leased vehicle. Wouldn’t waive it or anything… had to talk more BS and finally they agreed to waive it and the tags. FINALLY we have something… bank shot it down and I feel that it was a blessing in disguise as my residual value on the C300 with 4900 miles on it is the same as it 2 years from now with 30.5k miles on it.
Knauz is a bit away, but I was able to make a deal over the phone with no hassle and with a 115k vehicle (for the same monthly payment, as compared to a 109k vehicle). Sorry MB Chicago, you’re too shady — I will not return and you lost a VERY, VERY loyal customer to the Mercedes-​Benz brand.
PLEASE do your best and do your research and DO NOT let these people take advantage of you. Know what you want, what your money factor will be (if you’re leasing) and the residual value of the vehicle in interest. PLEASE— YO ARE DOING YOURSELF A HUGE FAVOR.

Their salespeople stick to an annoying script and a bag of tricks. I went in ready to buy but this was such an annoying turnoff that I walked out and took my business elsewhere.

Man, do they know how to sell. I walked out spending $ 38k and it didn’t even feel like it hurt that much. In reality tho, it’s a pain lol… but our sales rep Brian was great. Nice guy and very well dressed was great and patient. I know my husband was being a pain but he was trying to get a deal and it’s a guy thing lol. But our experience was fantastic. Few of our friend bought from this place. Brian made the experience very smooth, I didn’t feel pressured at all. Thank u.

I went in for a simple A service for my new CLA-​250. After being there 2 hours and doing some investigating, I found that they had placed my car outside and it was not being serviced. Sat in the waiting room for that long and I was the one to find the issue. They only found my car outside because they looked up the VIN Number. It was not marked and was placed outside with keys in it. Marco provided me a loaner after about 30 min of me waiting. I had went there to have them do the quick plug-​in navigation unit as well. They said they would do everything I need and call me in the morning with a quote. They could not give me a discount on the service because I had prepaid for all my service in the lease. The did say they would give me the navigation unit at cost which was what I can buy it for anyway.
The next day came and they are supposed to return my car to me at 3pm. I heard nothing from them but an email saying I could come pick it up. Pick it up? You are to deliver my car to my office. After calling them at 2pm, I found out the Parts manager did not think it could be installed and it took the Service Adviser to figure out it can at 2pm. They returned my car to me at 3:15 pm, not cleaned on the inside but washed on the outside. No discount for the Navi. So at this point we are 3 plus hours of my time wasted and a nice… hey. I am sorry.
The next days involved a call from the client service advocate who had a sales manager call me. He had no solutions for me and said he would call me back the next day with options. No call the next day or response from the email I sent the customer service advocate. I guess they just do not care about you when you have paid for everything with the vehicle. Future customers keep that in mind when they smile at you and ask for your trust. I am not looking for a bunch of freebies or a bunch of money, but to treat a new customer of Mercedes-​Benz this way has turned me off from that manufacturer and that dealership. Go somewhere else to buy from someone that cares after the sale.

Not realizing that I had once written a poor review for this place, I was curious about their rating while sitting in their lounge area. They’ve certainly come a long way since my previous review. My service advisor has been Chuck Benson, and he is perhaps the most friendly, accomodating, and professional service professional I have ever had. Always greets me when walking in, takes time to go over the issues thoroughly, and never makes me wait a long time to get into a courtesy vehicle. Undoubtedly a five star place for me because of him.

I have been looking for a 2012 C63 AMG.
After finding a 2011 that Mercedes Benz of Chicago
had, I contacted Kyle there. When he invited me to come in to look at it, I drove to the dealership and had my CLS550 appraised. I was having problems reseting the clock etc. Upon entering the dealership a really nice gentleman by the name of Jim offered to reset everything. Very impressive, as a salesman normally won’t volunteer for something like that, and in my experience over the years, will simply refer you to the service dept. I believe Jim is a sales manager and was standing at the reception desk, and I had parked just outside the door in covered parking.
Kyle was very accommodating and knowledgeable,
had me sit in the C63 while explaining everything.
The only thing I was a little disappointed in was that I was not invited to test drive the car, but did not want to ask. (No offense to Kyle)…
So, we are purchasing this beautiful car. We received a very fair offer for our CLS550, and everything went smoothly. The Finance Manager Matthew called me to let me know about an issue we dealt with, and there was no problem. Mercedes Benz of Chicago stands head and shoulders above any other dealership for Mercedes we have visited in the greater Chicago area.
Very impressive and beautiful dealership!
If you are interested in a hand-​picked, pre-​owned car,
or a new Mercedes Benz, ««Kyle» is highly recommended. He stays in touch, returns calls and emails, and is very dedicated and competent.
In closing this long winded review…
Mercedes Benz of Chicago is highly recommended!
Thank you for reading my review.

Unfortunately, I have brought my 2010 C300 into the dealer a total of 14 times in the year and a half I’ve owned it. A handful of those times were flat tires from potholes. I’ve had a lot of experiences at the Chicago Mercedes dealer.
Every single time I have been told a time frame that never actually happens. Most recently, I was told 2 hours and was there over 5.5 hours. They continuously come out to tell me a variety of excuses why its running behind. My favorite was when they told me it was in line to be washed and they brought it out 45 minutes later DIRTY. Which also reminds me, of the 14 times its been brought in, it was only cleaned 5 times.
This is a very brief description of my experiences only because it is extremely frustrating to break down all the details associated with this dealership. I did go to Westmont Mercedes twice and I will say that it was absolutely worth the extra drive to avoid the mess of Chicago Mercedes.

My, my, my… How crazy and quickly things change.
So, I sold my E550 after having nothing but problems with it… I was told that I could get a refund on the extended warranty/​service plan that I purchased. All I had to do was submit a written request for the refund to Mercedes-​Benz of Chicago, and all should’ve been golden.
I’ll spare you the gory details, but… it took me 9+ weeks and countless e-​mails, letters, faxes, and phone calls before I could get my refund. Talk about complete incompetence.
Non-​responses to messages; ignoring simple mailing instructions; claiming to not have all info; you name it — they held on to my cash as if their life depended upon it.
While they may excel at selling a vehicle and taking your money, they absolutely suck at helping you after the fact. Talk about leaving a bad taste in your mouth… I’d rather eat a big bag of scabby rattlesnake skins that had been dipped in castor oil and lemon juice than to ever deal with Moe G and the «finance department» here ever again.
Good riddance.
** Note — they have over 150-​filtered reviews, most of which are less than positive. Hmm…

I had the easiest experience at this dealership, total time of turning my old vehicle in to leaving the place in a brand new c-​class was roughly 3 hours. Stephen my salesman was very helpful, polite and easy to talk to, Mo the finance manager made everything effortless. These guys are great and will have a long term relationship from here on out!
Thanks Guys!
T. Gurganus

I currently drive a 2007 BMW 3-​series and will most likely replace it with another 3 or 4-​series, but wanted to give Mercedes a shot as their new models seem impressive. I went to the dealer this afternoon looking to test drive and price a new C300 – unfortunately, the salespeople had other priorities. No one greeted me in the lobby, and the salesman – who was leaning against the counter talking to the receptionist when I walked in – never introduced himself or asked my name. He then showed me to a car that was already sold and didn’t offer to open it. When I told him that I really wanted to see the inside of the vehicle, he told me that he MAY have one open upstairs, but that he really wasn’t sure – in his words, «We’ve been selling cars all day.» However, he DID have time to answer his personal cell-​phone and text throughout my visit.
Needless to say, I left without getting the salesman’s name – except from his business card – he never asked mine, nor offered to follow up with additional information about the car. This isn’t the only Mercedes dealer in the Chicago area, and I know if I ever am in the market for a Mercedes, I won’t use this dealership… I’ll probably just stick with BMW.