Maylen Delgado – State Farm Insurance Agent

Me encanta el trato y servicio de mi Agente Maylen Delgado.

I was in the market for a new car insurance. It was a daunting and complicated task. Luckily, I was able to talk to Maylen Delgado and she explained everything to me amazingly well! She has a pleasant voice and I cannot believe how easy it was to pick out the best type of insurance for me after talking to Maylen! As a plus, I really like how she created small talk during periods of wait. Really, just a great person.

I am so glad that good service & sound advice are still so important to my agent: Maylen. After 10 years, I can still count on her savvy advice. She prides herself on having answers, sound planning ideas and a great staff. Thanks again Maylen. You always go beyond my expectations:)

I have been a state farm customer for over 15 years. Recently I moved from Michigan to Illinois and needed to switch my auto insurance policy and get new renters insurance coverage. I was assigned by state farm to the Maylen Delagdo agency – what a mess. This is probably the worst agency I’ve ever dealt with. First I was quoted incorrect information, then the CSR at the agency tried to talk me into buying lower limits of liability for a lower premium – which I declined. Then he switched me to Jessica, who was supposedly a senior agent, but who quoted me further incorrect premium figures. To add insult to injury she couldn’t even tell me for a month what my actual monthly premium was going to be. Then when I finally received my statement and policy information from State Farm the information was incorrect – wrong liability limits, incorrect deductibles etc… I called Jessica several times to get this corrected and it is still not corrected. Now, even though state farm collected premium payments from me in September and October I can’t even be sure that I have auto insurance as my policy doesn’t appear online under my account. I again called the agency, this time asking to speak to the AGENT Maylen, who was surprise, surprise, once again not there. I guess I will be taking my business elsewhere.
I strongly discourage anyone from going to this agency; you’ll end up with bad advice, horrible coverage, and if something happens likely no recourse other than to sue them for an errors and omissions violation.

Maylen helped me save a bunch of money on car insurance. She was very friendly and helpful. She was able to explain things to me that I didn’t quite understand about car insurance that my previous agent never told me. Maylen is a great communicator and responded to my emails almost immediately. I highly recommend her for anybody looking to save some money on car insurance.

THEEEEEE ABSOLUTE WORST!
How many times does a customer have to call to get a question answered?! Why would they say that they will call me back after reviewing the file & notes and never call?!
8 months ago I called and changed vehicles on my account & requested to add rental car coverage to my full coverage policy… typically very simple and not a unique request right… Welll F M L 8 months later and I’m paying more for my coverage without the rental coverage! What makes matters worse is that no one can explain to me why such a thing would happen and instead suggest that I add it & pay more. again.
OOhh and the cherry on the melted sundae… they charged my account two months in a row without contacting me either in mail, or by calling me! I’ve been transferred to rep from rep to rep and they all seem to have been hired on their ability to dodge questions while providing even worse attitude & personality then the last rep!
Get it together and operate a customer service business better!
Switching to FARMERS! Bumm Bumm Bumm!