Mattress Firm

Couldn’t be less helpful. They didn’t deliver box spring last night as promised, ahead of my company arriving. I can’t get help via customer phone service. Email help promises managers will call me this afternoon, and they don’t. Still don’t have mattress or any idea if I will ever get it. FED UP. Will go elsewhere for my mattresses in future.

Although I got a huge deal on not only a mattress, but a whole mattress set, I’m writing this Unilocal review for the most outstanding customer service I received from Sharyn. She made my experience at the store so effortless, helpful, and unstressful. As she gave me knowledge to each of the mattresses I was interested in, she asked questions to really get to know what I wanted and what kind of mattress I was looking for. She didn’t rush me and encouraged me to lay on each mattress for as long as I wanted (and jokingly said I could stay until closing). She instantly made me feel welcomed and assured me she was there to help me and my needs. I walked in not planning to purchase a mattress that day, but I think because of her, it was meant for me to buy one that day with her.
I sleep like a baby.

This store sets the gold standard for customer service! William was helpful without being pushy, and Josh went above and beyond to make sure we were happy with our purchase. We had such a good experience we bought a mattress the first time we went in. When I got home, I found the same mattress for $ 200 less. When I talked to Josh about it, I had no problem getting a credit. When our box spring would not fit up our narrow staircase, I called Josh and he swapped it out for a two-​piece box spring… and did not even charge us for it. Alas, the mattress we chose was not quite right for us. Once again, I called Josh, and we’re going in to pick out a new mattress. No hassle whatsoever. His comment was that we should absolutely have the perfect mattress for us. Delivery was a breeze with very friendly, helpful delivery guys as well. We highly recommend Mattress Firm, and truly appreciate the great service and attention we received from Josh.

Great sales personal, very helpful and informative. Would definitely use their products again.

Spent $ 1400 on a mattress that already dips in the middle after less than 3 months. Was told that everything was refundable but when I asked to schedule a return I was told that the pillows and mattress protector (that are still new in the package) are not refundable. So… Josh, when people are buying something from you, don’t tell them that everything is refundable when it’s not. Also, hanging up on me because I’m returning a crap mattress really isn’t cool.

Josh was so friendly and helpful. He was very knowledgeable about my choices and it was a great experience all around.

Great experience – TC was helpful and friendly. Looking forward to my delivery!

Sale associate Sharyn was very helpful finding the right bed for us. We were qualified for free delivery and zero payment today. This was exactly what we were looking for… Thank you Mattress Firm!!’ You guys made my day.

Great selection, informative store reps and great financing options. You don’t buy a mattress everyday so its great to walk into a store and get the immediate help you need to make the right decision. Peter was extremely helpful and informative. He asked my husband and I a number of questions to help narrow down our selection and find the best mattress to fit our needs. My husband sits a lot for work and needs firm back support and I run at 100 degrees constantly so we were looking for something which provided firmness and cooling in our mattress. With Peter’s help we made the best decision for our needs and would recommend others to this store.

I walked into this location to purchase a twin mattress for my toddler son and William helped me out. I was working with a pretty limited budget, and I felt like William gave me the same amount of time and attention as he would have if I were spending more. He had me try out several different mattresses and was helpful in providing information about each one. I had visited two other MF locations during the course of the week, and was– hands down– most impressed here. The next time I need to purchase a mattress, which will be in the next year or two, I will return to this location.

My boyfriend and I came in on a random day around 7/7:30 PM to start doing research on what mattress we wanted without intention to buy that day.
We were greeted by and worked with Josh the entire time. His knowledge and expertise on every single mattress in the store is exceptional. We never felt pressured to make a purchased and felt that he was far more interested in figuring out what option would suit us best. And within our price range. He even showed us a few that were a bit above so we knew what the differences were.
We ended up leaving around 8:30 pm, 30 minutes after the store closes. Not once did Josh rush us through our process.
Two weeks later, last night, we returned to potentially make the purchase. Josh remembered us and our preferences. With the Labor Day sale being so spectacular, we picked the bed we wanted (and for a damned good price), added on a bed bug mattress protector, and moved on to our delivery.
Josh had initially seen a delivery options for today between 7 PM and 10 PM, which would be perfect. But when we went in to make the purchase, the time was no longer available.
With his expertise and kindness, he figured the slot would open up the day of and said he would check into in the morning and, if it was alright with us, move us to that slot the moment he found it free. This is exactly what he did. So now we get our mattress tonight instead of Saturday!
I absolutely, 100% recommend Josh. I am ridiculously excited for this delivery and it is largely due to him and the professional help he provided.

Bought a wonderful beauty rest mattress. Michael was a great help. I had a very pleasant experience at Mattress Firm.

William and Brigid were wonderful in helping find the right mattress for me and my husband. After talking to William and then searching on line for price comparisons, I went back the next day and sat down with William, he honored and meet the internet price for the new Stearns and Foster mattress, they also offered me bottled water and made me feel very comfortable on such a large purchase. They where also able to get the mattress delivered the same day with red carpet treatment, even the delivery men were top of the line. (in and out) also helped with the mattress cover. William also did a follow up call making sure everything went okay and the first night sleep was good, I would recommend this Store and Team to all my friends reaaly enjoyed buying a mattress here !!! I give the store and Team «A++»

Nick was knowledgeable, friendly and quick. I was able to pick what I needed and he set up the financing very quickly. They offer fast delivery and a ton of options for mattresses without being complicated.

My boyfriend and I were looking to upgrade from our full size bed to a queen. We started at sleepys on western ave and roscoe and everything was very expensive (even a cheaper mattress, box, spring, frame and delivery was roughly $ 1,000). We came into mattress firm and were greeted by Josh. He was very casual, helpful and not pushy whatsoever, even with us being the only customers in the store.
We tried out a few mattresses and found a plush beauty rest we really liked. When we told josh he told us he had that exact mattress that had been an overflow for 200 dollars cheaper than even the promotion price. He gave us a new box spring that was of a better quality than the one usually sold with the mattress as a set. The mattress set was 600 bucks. We had our delivery fee waived by donating 30 dollars to mattress firms non profit to help out individuals battling cancer. He also gave us a deal on a headboard that was also overflow at the store. In total we spent 700 dollars and we got a frame, headboard, mattress, box spring and delivery.
The delivery truck arrived right when it said it would and they called 10 minutes before to let me know they were close. There are a lot of mattress stores out there now but I would highly recommend this location. Very professional, fair, prompt and not pushy!

I went here with my 9 year old to purchase a twin mattress for her bed, as her old one is terrible and uncomfortable. Shaun O was excellent with her, taking time to explain the different mattresses, and even the different pillows. He also helped me to narrow the options in the price range I was looking for, without making us feel bad for not trying the top of the line. She tried out approximately 5 different mattresses and found one that she really liked.