Mag Mile Foot & Ankle Institute

I do not recommend Dr. Kari Chase or Mag Mile Foot & Ankle Clinic. All I wanted was a new pair of orthotics. After four attempts to get them made correctly, I finally gave up. I returned them several times to have them corrected when they weren’t made right. However after the fourth attempt, I developed knee pain that lasted for two months and prevented me from exercising at full capacity. That was the last straw. Orthotics are supposed to prevent that kind of trouble from occurring, and the ones Dr. Chase had made for me caused pain rather than preventing it. I never had that kind of problem with my previous podiatrist who unfortunately sold her practice. Save yourself a lot of aggravation and go elsewhere for your foot care.

Dr. Kari Chase is the best! I have high arches and needed orthotics to prevent injury from working out in the future. (My foot was injured from running in a race). The orthotics took several times or re-​adjustment before they fit my feet perfectly. Dr. Chase was always willing to go the extra mile to make sure the orthotics were perfect before I permanently brought them home. I have know referred my boyfriend to Dr. Chase for pain with his flat feet. If you are looking for the best foot doctor in Chicago, she is the one!

Dr. Kari Chase diagnosed my problems that 6 – 7 years of other Dr. s misdiagnosed in one visit! Looking forward to a path to recovery with her!

Dr. Chase is the best doctor I have ever encountered, and I am so blessed to have found her. I went to 3 other doctors before I found her and I am so glad that I waited until I found the right doctor. I had the surgery to remove my bone spurs and she put a pin in my toe joint. The surgery only took an hour, and I was able to walk out with a soft cast. I had very little pain, and started physical therapy 3 weeks later. The scar is larger than I had suspected, but she gave me a compound cream and it has helped the scar to be reduced. I had a lot of swelling at first, which was totally my fault, as I am a walker (no car) so I made the mistake of walking to and from the bus and grocery store. Once she explained to me that for 3 weeks I needed to reduce all walking, and then I started to heal properly. I like her very much as a person, and as a professional. She is always so kind and sweet. I went through 10 sessions of physical therapy and have totally healed and I am back to walking the city again. I sort of miss her now, and her wonderful office personnel, but if I ever need another foot doctor, she will be my first choice. Thank you Dr. Chase for taking such good care of me.

doctor was very well mannered and pleasant made me feel at ease … I felt the doctor took plenty of time with me to get to know me and my symptoms. She was by far the best doctor i have seen.

I went to see Dr. Kari Chase for an in-​grown toenail issue based on a referral from my primary doctor. Prior to the appointment, I attempted to figure out how much the appointment would cost me based on my health insurance. I was transferred to a billing office in Evanston and Rosa was unable to tell me how much it would cost. I went to the appointment anyway and Dr. Chase recommended a minor outpatient surgery. She offered to do it that day but I had to clear certain medications she would be using with my doctor. I again called Rosa to figure out how much it would cost in the few days in between and she was unable to tell me. After the surgery, I got a hefty bill — one charge for the intro appointment and another charge 3 business days before the actual follow-​up appointment for the actual surgery. I immediately called the billing office and spoke to Rosa who said that yes, the initial office visit is always charged ($ 175). I reminded her of how we spoke before the appointment and she was unable to tell me that it would cost that amount and i also asked for some leniency considering I went back to the office a mere 3 days later. She kept placing me on hold and then kept saying no to my questions. It was like talking to a wall. Also, all the times I called Rosa, she was unavailable and then didn’t return my call so I would ask for her supervisor, and then she would come to the phone. As for my toe, Dr. Chase botched the surgery. I am sitting at 6 months post-​surgery and the toe nail has split and is about to fall off and the nail itself is still sitting on the bordering skin (so the issue is unresolved for now). I would go for a follow-​up with Dr. Chase since I’m sure it needs medical attention, but after incurring over $ 500 of charges from her office already, and dealing with the billing office, I have no desire to go back. By the way, I had a different doctor perform the same surgery on a different toe years ago and it healed beautifully and I’ve never had any issues. The billing office recently sent me a bill for $ 40 co-​pay for an appointment that I cancelled well in advance and when I called to discuss that bill, they couldn’t find the charge; yet, I had the bill sitting in front of me. Rosa «kindly» offered for me to mail it to her so she could look at it but why would I mail a bill back to the same office that billed me and remind them of an erroneous charge? I’M NEVER GOING BACK THERE AGAIN AND WISH I NEVER DID IN THE FIRST PLACE.