LYDIA Home Association

The front desk staff was not very welcoming or knowledgeable in the customer service skills area. The two young girls were both on their cell phones and when I came in, they did not greet me, they just looked at me. I played the staring game for about 10 seconds and finally broke the silence…” Umm… who do I talk to?” One of the girls said «that would be me.» I responded, «Oh, I was confused, because you were just on your cell phone and never said help or „can I help you?“» She responded «I was texting my supervisor.» Riiiiiight…
Despite the lack of professionalism there, I do appreciate what Lydia Home offers for people. I went in for counseling and was scheduled pretty quickly, and was given a really great rate based on my income. My counselor was very warm and caring and supportive, and seemed very willing to work with me and understand my situation. I would recommend her to others, but with a fair warning not to expect real professionalism from the organization as a whole.