Lush @ Macy’s

I was told that lush products are really good and since I was out of my facial moisturizer, I wanted to try lush product, so I actually made my trip down to this location since this is the closest one I could find in downtown. As many people already narrated, I love the product, but this was really unpleasant experience shopping here. I would never go back.
It’s funny how a lot of people said that sales people here are so enthusiastic (overly) here, where in my case it was the opposite. It was my first time shopping here, I went with my friend, and we are both Asian in our mid-​twenties. And we were both in our casual apparel (jeans and hoodies) so I don’t know, maybe they thought we were much younger and we couldn’t afford their product? But they really weren’t attentive where I see everyone in the store had at least one or two sales associates up to their nose. When I asked for help with face moisturizer, this girl literally just looked at me and walked away and didn’t come back for another five minutes. I was waiting for the other sales associate as she was talking to the other person who clearly doesn’t need help, (she was on her phone) and when I asked for help, the other sales associate just walked away as well. When I finally got hold of someone, she introduced me to this one facial moisturizer that was more expensive than the other ones, and when I said, «it’s quite above my budget, how about these ones?’ Her tone and attitude changed immediately. It happened several times again as I was looking around. She would offer us to buy/​try other things that we wouldn’t need necessarily, so when we say ‘no thank you,’ she would be very unhappy-​really obvious, her expression and how she would talk to us. When they were doing the bath bomb demo in front of two other ladies, we were interested in bath bombs so we walked over to be part of the demonstration but again, we were completely ignored. We walked up towards facing the demonstrator but later as she was suggesting the other ladies to smell the scents of sample bath bombs, she literally turned her back towards us and didn’t even offer us to smell them when we were obviously interested in them too.
By the time I was getting out of here I was so upset and felt humiliated. Am I supposed to dress up to shop at lush? I rather not use their product than having to deal with this rudeness again. The worst experience ever. Definitely this will be the first and last time I will shop here.

although the tiny corner for Macys was jam packed with customers, the staff was still friendly in helping me pick new favourites and getting me sorted out at the cashiers.
They deserve a proper store (that is why 4 stars not 5) but products and staff made it a very pleasant shopping experience, I will be back to get my lush-​high

GREAT PRODUCTS. TERRIBLE STORE. OBNOXIOUS STAFF.
The employees are super RUDE and PUSHY. Either they work on commission or are just extremely AGGRESSIVE.
This store is a ZOO. There are SWARMS of people everywhere, so forget getting in and out quickly. The staff will come up and start HARASSING YOU with questions. I said I didn’t need help. 30 seconds later I’m seated and a staff member is BOMBARDING me with questions and grabbing products to rub on me. It gets better. Halfway through, she LEFT ME to go help SOMEONE ELSE. So there I was sitting next to a bowl of COLD water and various cleanser residue on my arms. WTF right? I got a new guy who wanted to START OVER with the questions. He too then DITCHED ME to drum up hype for a bath bomb demo. Don’t worry though, when I was ready to check out, he RUSHED over to the register.
I’m sorry, but sometimes customers just want to refill on products and GTFO. This is NOT the location to do it at.

Awesome staff!!! Everyone was so helpful and friendly today. Answered all questions. Everyone knew everything about the products.

I am writing to express how pleased I was with my experience at your Water Tower Chicago location yesterday. I’d heard rave reviews about your Angels on Bare Skin product. I came to purchase it and planned to be in and out. Having not been inside of the Lush boutique for a few years, a clerk approached me to ease the burden of reading every label until I found it. She then led me over to a clerk named Samira for a demo of the product. I sat down, nervous about how much these services would cost. By the time Samira had finished her demo, I had been walked through the ingredients, features and benefits of about 7 products. I purchased 3 of them! She also gave me samples, as I plan on becoming a regular customer. I have never had a skin regimen. I have never had a facial. Samira gave me both! I assumed she was working on commission and required a tip for her services. I planned to spend $ 15. I spent $ 60. Samira deserves a promotion! I can’t believe how much customer service I received that was not incentivized beyond her hourly wage. Your staff is so well trained. See you next week!

The problem with this place is bad management. When there is a long line the cashiers still are trying to sell people something at the last minute and make others wait. Seriously, you already hire too many sales persons and make this small store crowded. Cashiers should do what they are supposed to do-​let the customers pay and leave, save each other’s time!!!

Love this place and it’s products. Staff is helpful, place is small and usually very busy/​crowded, however, staff tries very hard to accommodate everyone and answer all questions.
Product selection is great, you can create your own products still from an array of options. Smells wonderful, lots of products to sample for first timers or regulars that just want to try something new.
Tip — get the charity pot lotion, it’s a great product and a great cause. Bath bombs are amazing! Love love love lush.

I don’t normally partake in the touristy parts of Chicago life but it can be fun to do from time to time.
We stopped by here for a quick pit stop. It was anything but quick. There were at least 100 or so people in the small front store space that shares the Macy’s floor. People were everywhere. There was a lot of staff, but only a couple checkout counters. This meant the line for Lush began running through the Macy’s cosmetic section.
Very busy on a Saturday can be expected so just be aware.

I love Lush and the employees are very nice but soooo pushy. I was just there to pick up a couple bath bombs to put in a gift box I am making my sister. I grabbed the bombs and an employee approached me, asking what I was shopping for. Here’s how it went down.
«I just needed a couple bath bombs for a gift box I’m making my sister. I found them. Thanks though!»
«Oh well we already have gift boxes, they’re right over here.»
«Yeah, well I’m making my own.»
«These smell so good though, your sister will love them. Smell it!»
«Yeah it smells good but I’m all set. Thanks.»
«Do you want me to grab one of these boxes for you and you can think about it while you shop?»
«No, I just needed the bath bombs.»
«Okay well I’ll just put this in your basket so you can think about it.»
«No, really…»
«Well there are only two of the gift boxes left, but I can put one this one on hold for you and you can come back for it later. I can take your bath bombs too so you don’t have to check out twice.»
It was a long day of Christmas shopping. At this point in the day, I was too tired to continue defending my decision about the bath bombs, so I just left. I get that’s it’s their job so sell their stuff but I wish they would take my word for it. I mean, I know what I’m here for, I found it, I just want to pay and gtfo. THANKS!

Let me be clear — I LOVE Lush products. I stock up on them, I spend a lot of money on them, and I look forward to their new products and lines. I have absolutely no qualms with the product as everything I have tried from this store/​brand has been excellent.
HOWEVER…I absolutely loathe going to this store.
I don’t know if these employees work on commission or if they are just told to behave this way as a company ‘thing’, but I have never dealt with employees like this before. Upon arriving at the store (crammed inside the front window of a Macys — weird location) you are swarmed with one, sometimes two of them. They bombard you with questions about your use of the product, even if you say you don’t need help. I’ve tried, «I’ve been here before, I don’t need any help, but thank you for asking. I’m just re-​stocking on your great products.» — and that did nothing. Instead, she kept hounding me on what products I use! Have I mixed this! Have I mixed that! Buy this! You’ll love it! This is new! Buy this! What scents do you like!
And no, I’m not exaggerating — they pretty much just shout questions at you no matter what you say. I’ve worked retail and worked on commission before, but I’ve never been downright harassed with sales associates as you are in this store.
I appreciate it, but I don’t need help. If I have a question, I will ask one of the fifty of you the tiny store has working today, thanks. There are always at least fifteen of them working (overstaffed, it’s already a tiny store) and they absolutely REFUSE to leave you alone, no matter how nicely you put it. They must be urged to sing (?) out loud at the already blaring radio and it’s just strange. One employee started twerking on another employee while I was there the last time. I kid you not. I get that you want to have fun, but it’s a store, not a college kegger.
I feel bad writing this because I have a huge stockpile of Lush products and I do plan to buy from them again. It’s just a strange, bizarre experience to see actual store employees behave like this. Several times I’ve grabbed half of what I came for and hightailed it out of there because the staff was so obnoxious — shame on you, Lush. I would have spent more money there if your staff knew how to behave appropriately and weren’t completely bizarre.
You are left with two options: Go in, cover your ears, grab what you can and leave… OR…shop online. Beware.

Lush is like the Disney Land of bath stores. Everyone is so happy here! The employees are extremely knowledgeable of the products, they believe in what they’re selling, and are total advocates of the business concept. If that weren’t cool enough, the Bath Bombs will close the deal! Watch the demo I posted along with my review.
I’m a huge fan of their soaps and face masks, and have visited their stores in Miami and Las Vegas. No matter where I go, their employees are always energetic, fun, and just downright cool! They also support thousands of good causes – such as the Doberman Pinscher Rescue – when you buy one of their Charity Pots.
I love what they sell, how they sell it, and what they stand for. They’ve got my buy-​in!

You got me lush… Damn you, you got me!
I went into lush to purchase the Fox body wash. It feels and smells amazing. I tried it because a friend was visiting and she left the bottle with a small portion behind. After I ran out, I knew I needed more because once I started using a regular, commercially made body wash, my body was just not feeling loved like it was with the lush Fox.
Let me tell you… The customer service I received from this location was fantastic. The main woman I dealt with was actually a trainer, from London, with long brunette hair and she was superb. I mean, she took me from purchasing a quick body wash to by the end of the experience I purchased eight different products.
I adore this location!

I’ve been here a handful of times to buy some goods but yesterday (9÷30÷15), was a great experience. I have gotten attacked before by their water bowl tactic in which they grab a bowl of water and bring it to you and practically make you feel like you have to try their stuff. So I fell for it. Lol the chick that helped me out was lovely though, she introduced me to my new favorite body wash which is one of those jelly consistency type ones. And she got me a sample of Dark Angel. I went there to get my holy grail product which is the Ocean Salt face scrub. I give this place a ⁴⁄₅ stars because of the price. It can get pricy once you have more than 3 items. Especially if you buy the biggest sizes of their products. But depending on what you get, it can/​cannot be worth the price.
If you go, make sure to get your hands on Ocean Salt, or Olive branch Body wash or one of their jelly body washes. Get the Swoosh! Will be going back eventually to restock on Ocean Salt.

I love Lush, and have been using various products of theirs for about 5 months now. I have never had an issue at the numerous Lush stores I have purchased from in the past. This store was ridiculous though. The girl working the floor was way too pushy and annoying. I came in with two hands full of shopping bags and my five year old son. Despite I said I was in a hurry and didn’t have a free hand, the girl kept insisting she needed me to sit down so she could give me a demo of a product on my hands and arms. After the third «NO» she finally stopped asking and then proceeded to follow me through the entire store. Every other second it was «Here, try this» or «Smell this» or «You need to see this»! I told her numerous times I was in there for specific items I already use and that I was in a hurry, but she wouldn’t go away. Even after I told her, «We are fine, we don’t need help» she still kept going. I didn’t want to turn into a total witch in front of my son, but she just wouldn’t give up. I finally ended up grabbing only half the items I needed so I could get out of there quicker.

The only issue I have with this location is that it’s so tiny. The best thing about it? The customer service is amazing. I enjoy the Lush workers here far better than any other location because they know people need to be helped, pampered, and left to shop elsewhere.

Super crowded, yet employees manage to hoover over your while you try to shop. Yet checking out is incredibly slow. Avoid!

The cool displays– gilded, sparkly eggs, carrots, and decorated Easter eggs (oh, did I mention these are all bath bombs/​soaps?) — are what drew me in. I knew off the bat it would be a madhouse, especially on a Saturday in Water Tower place. I ended up not buying any of the sparkly eggs– way too glittery– but I did score a massaging soap to ease my sore muscles; a tester-​size of a thick lotion, charity pot, with all the proceeds going to women’s organizations in the developing world; and a lip balm. These last were impulse buys; seeing as how the line to pay was so long, I didn’t want to get just one measly item. The woman ringing me up even threw in a catalog so I can scope the products online.
Thus far I am satisfied with my purchases, although the little massaging seeds in the soap bar have a tendency to come off and I fear they might clog my already clog-​prone shower drain. Right now the soap is parked in its nifty carrying case, adding a touch of the spa to my bathroom. Ah for the days before I was responsible for my own cleaning and could freely use bath bombs without worrying about the residue they would leave behind. I appreciate that the items smell so good, but please, LUSH scientists, formulate a bath bomb for us responsible homeowners (aka old folks) who don’t want to spend a lifetime scrubbing out our bathtubs. This would truly be a game changer. Until then, I will stick to the lotions and other unguents on offer.

I love LUSH and I have been purchasing products for years. This review had to do with the customer service I received today, Sam (female) was awful! She didn’t want to help me and when «I» asked for help, she huffed like my request was beyond what she is employed to do!
She eventually pushed me off onto another associate, which was done because at least I was taken care of and treated with respect.
If you do go to the WTC location avoid Snotty Sam!

Basically, the Lush counter at Macy’s is a zoo. I’ve been here a few times, experienced sub-​par customer service, and simply took my business elsewhere. Other times I was able to pirouette the visiting moms and teens, avoid the over-​worked salespeople altogether, and check out.
I told you that to tell you this: buy their products online instead of in this store. Yes, I happen to like Lush’s products, but visiting this store is just not worth the hassle.

My daughter insisted on going here. The cool window displays got us. We were greeted warmly as we entered and asked if we wanted a hand cream demonstration. The girl who helped us was really nice. However, the next girl who helped us with the hair products was a little rude. They must work on commission? She was trying to upsell us and when I asked her for a sample she said only with purchase. We did purchase some shampoo. It really turns me off as a customer when sales associated are really pushy and rude. We left with our shampoo and sample. The store was really neat looking with cool Easter products. It is quite price though.