Levenger

Terrible customer service and terrible uncaring practices. I have shopped this store online for many years and they used to have great customer service and great products. Something has definitely changed! I ordered numerous items including 6 pens online and received confirmation of my order. A few weeks later I received part of my order, the ink for the pens but no pens, and written in tiny print on the invoice it stated that the remainder of the order was cancelled due to no longer having the 6 pens in stock. I only saw the note much later when I wondered where the pens were that I ordered for gifts and could not get a response from customer service.
Customer service refused to respond to my email for weeks and then when I complained about no response via another email to them a person finally responded and told me, sorry, we don’t have those anymore. They said they would send the complaint to a higher level and again many many weeks later no response. I again complained about no response and they finally wrote back, sorry we don’t have the pens, we ran out.
The pens were a «DAILY DEAL» getting people in to buy products and peruse their website. They induced me to buy pens and ink and then decided to send the ink but no pens, responded with no apology for months, and offered no discount on any replacement items. This process lasted months, literally, to try and even get a response.
The company has gone down the tubes and it is a shame as they used to be fantastic!

Knowledgeable and patient staff, who took the time to answer all of my questions and didn’t make me feel dumb for asking.
I will certainly return in the future. Thank you!

I bought pen’s for groomsmen gifts from Levenger’s. There were not enough of the pens that I wanted in stock so the salesperson hunted some down for me and offered free shipping to get them to me 2 days later. Highly recommended for customer service…

I absolutely love these guys. Mind you… when it comes to my library & books, my desk, office furniture and pens… I’m a stuffy old world luddite.
I enjoy my office accessories in monogrammed leather, my pens in fountain w/​an ink jar for dipping, and my furniture in wood or super comfortable deluxe versions. When it’s time to shop for this stuff… Levenger’s is my favorite source.
I used to live in Boca Raton… just a few miles away from this mail order biz, and became an outlet regular. After leaving Florida for the midwest I continued to buy from Levenger’s online for years… until recently. Now, they’ve opened satellite stores in both the downtown Macy’s (yes…you have to enter a Macy’s to get there… this wasn’t a problem when they opened and it was Marshall Fields, but now… that ‘s something you’ll have to come to grips with).
Their selections of high quality pens, book accessories and leather goods is wonderful. If you really need a monogrammed leather note pad holder, a leather accordian file, or a nice set of book ends, then you really should check them out, if not at Macy’s, then online.
Of course, if you would just as soon write on the back of an envelope with your medium bic speed ball… you need not bother… you simply won’t see the point.