Lane Bryant Store 976

I don’t understand all the negative reviews regarding customer service. I shop here about four-​to-​six times a year and have done so pretty much for the past four years. I have always been greeted — sometimes by more than one person. And the employees have always been very friendly to me. I don’t always find clothes I like, but I’ve only had positive experiences with the staff, even as I’ve noticed the changing faces over the years. Had to say it…

This store has the worst customer service I’ve ever experienced. Walked in, no one greeted me. Fine, I knew what I was looking for. Found what I needed, but needed a dressing room. Stood there for five minutes with an arm full of clothes waiting for a dressing room. Finally I walked up to the register where two employees were ringing out one customer and asked for a room. Decided what I need and encountered the surliest employee ever when I checked out. Did not ask if I found everything I needed, did not say hello and then proceeded to ring up items that were not mine. Just all around unfriendly and made me feel like I was an inconvenience to her. She then jammed my four bras in the tiniest bag, and hands me my bag. Jasmine, you probably shouldn’t be working with the public if we’re bothering you that much.

Ok so I do shop at Lane Bryant a lot! And well this location sucks!
I went in to exchange some items and well after being so rudely not addressed I decided to just return and purchase from another store. I waited at the counter for someone anyone to at least say hello or How may I help you? Then when what I assume was the manager came she just looked at me.
I indicated that I would like to make a return and yet still nothing no OK no would you like a different size? Would you like to look around? NOTHING!
So I decided I will not give my money to this location and secretly hope they close for bad service!
Here is what I recommend. GO TO ANY OTHER LOCATION! I would rather drive all the way to Harlem and Irving or go downtown than to ever give this store my money!

This location sucks.
I walked in on a Saturday evening looking for some work clothes and some high waisted undergarmets to wear under said work clothes. As someone who has worked retail for the past few years, I believe it makes a whole hell of a lot of difference.
I walk in. Nobody says anything. Ok, hate you guys a little.
I’m looking around, looking at some shirts hanging, and looking at some folded shirts, trying to figure out which ones are the ones marked as on sale. I look up and around, quite possibly a little confused look on my face, and nobody helps me or asks what I’m looking for. Hate you guys a little bit more.
I pick up a bunch of stuff, looking around at other things, picking up more along the way. I’ve got a bunch of stuff I’m carrying around. Nobody asks if I want a room. Hate you all a wee bit more.
The lady standing at the register talking to another associate asks the associate near the front folding clothes to lock the door. I turn and ask what time they close.
She says 7 p.m. I look on my cell, it is now 6:55 p. m
Oooookay. SO I walk in ten to close, and you don’t say HELLO and you don’t even mention that you’re CLOSING SOON. I should’ve just stayed huffing and puffing over stuff, because you guys aren’t playing by any set of rules so why should I? In looking back at how much I spent trying to high tail it out of there, I should’ve just huffed and puffed and took my mooney elsewhere. I like the shirts for the workday, but really, with clothes that aren’t cheap, I should really be paying for the experience and clearly the experience here was lacking. Completely and utterly LACKING.

So after being in a pinch and needing a work appropriate dress, I came across LB again– I’ve been steadily losing weight and can only fit in the 14s (not complaining); however I still find it hard to shop in other stores due to my .uhem…bust-line…anyway long story… long…
I was able to get 2 great dresses here and the appropriate fixings to go with due to some great sales incredibly cheap.
The staff was a lot more friendly this time around too… which is why I added a star… not sure if it was a fluke (hope it wasn’t) or the fact I was purchasing some higher cost items (also hope not)…either way they were helpful and also, helped me by suggesting a few different things since I’m still new to this career-​wear thing…
I don’t know if I should be happy or embarrassed to admit that my first ‘power dress??” was purchased at 28…

I have never been in this LB but a friend was in need of some serious duds for a shindig later that night. Since we were at TJ Maxx we decided to stroll over to the place where big girls unite!!! The store is very clean and organized. My friend was able to find an outfit straight away however her boobs were not looking their best in the outfit she picked out. Karen one of the staff decided to save the day. She explained what type of bra she needed, looked at her and even guessed the corect bra size, and said «here try these on» Karen helped my friend pick a bra that made her boobs go from a droopin flop to POP and HOT!!! They were sitting there like «HELLLLOOOOO IS IT MEEEEE YOUR LOOKING FOOORRRRRRR?» They looked great she even bought an extra just because of the dramatic change it made. Karen you rock!!!

I came here looking for an outfit for an interview and found something that fit, was on clearance, and the staf were friendly. The options weren’t that wide, this is a pretty small store, but it hit the spot when I needed it. Thanks!

Of course this is the most well-​known stores for chubby girls, but the only thing this store really has going for it is they have non-​stretch jeans for cheap. Occasionally they have a fun piece here and there to integrate into your wardrobe. but for the one of a kind looks you are out of luck. The also have horrible customer service. How many items can a girl carry and NOT have the sales person ask to start a room?