Lakeview Immediate Care

I first reviewed this place three years ago and was so impressed by them. Three years later this place has deteriorated into a horrid establishment filled with nightmare doctors, the new owner of this Aayu Clinic — Lakeview Immediate Care.
My journey with these people started back in October of 2015. I expected the same care that I got three years ago before I moved to Hawaii; I was so sad when I left to find a new primary care provider since I loved this place so much.
The first visit I went in for in October had me waiting for one hour in a room by myself with no mention of when the doctor would come in to see me. I had been having terrible pain in my feet, knee, and other issues. After seeing me one hour after being put in the room they THEN took my vitals. The entire visit took 3 hours!!!
I made a follow-​up for the next week where I AGAIN spent 2.5 hours of my day in this clinic. I began to wonder why I even made an appointment in the first place if they never were going to keep it. After sitting in a waiting room again for an hour a NEW doctor than the one I had previously came in to ask me why I was there. I told her that I was in for a follow up from the previous week. She had no clue at all what I was talking about. I told her I’d like to see the dr who saw me the week before. She left and a THIRD doctor came in to see me telling me that he needs to find out what’s going on with me. I told my story to him and waited for another person after he left to come in and talk to me.
I was diagnosed with something that requires medication and I agreed to come back a third time, two days later, so that I could be seen again by the first doctor who saw me the week before. This continued over and over and over again every single visit. My longest time in this office was 4 hours just waiting.
I had nurses following Dr. Shinde’s orders to test my blood for something that he had just ordered to be tested the week before. He didn’t even know what type of diabetes I had been diagnosed with. The front desk set up appointments for me and then wrote different dates on the reminder cards than what they put me in the computer for.
He allowed me to go three weeks without my NEEDED MEDICATION to control my blood sugar levels then blaming me for not keeping appointments with him even AFTER his front desk was found to be at error. I had finals one week and could not afford to spend 4 hours in his office again so I made an appointment for January 7 with his office. His office told me that this would be fine and they would refill my prescription for 14 days in the beginning of December… it wouldn’t have even gotten me through until I got back from being on vacation. I told him that I was completely unable to come in before January 7^th because I would be out of town. It wasn’t my fault that his scheduling staff had given me the wrong dates multiple times!!!
I came back to see him on the 7^th of January as scheduled to have blood work done again to see where my levels were and how the control of my blood sugar had been going. He lectured me in a room for 1 hour AFTER making me wait for 30 minutes just to see him. He FORCED me to get an EKG even though I wasn’t sure my insurance would cover it and I asked him to wait until I can verify with them. He told me that I HAVE DANGEROUS SUGAR LEVELS and that he thinks I’m going to be hospitalized soon due to my levels being out of control. This was all before he even saw my numbers and before any of the blood work was returned to him. He was just GUESSING!!! He threatened me telling me that if I don’t see him every single week that he will not be my doctor any more and that I will have to go through all of the tests again with a new care provider.
One week later I came back to get my results. He came into the room 30 minutes after I had been in there and told me that my sugar levels WERE NOT DANGEROUSLY OUT OF CONTROL and in fact my 3 month average had dropped 7 points keeping me only 1.4 points out of the normal range. He promised to give me a prescription for my insulin so that I may give it to a foundation which provides Rx drugs at affordable rates for people who would have to pay out of pocket for their Rx. This was a Wednesday evening. Dr. Shinde told me not to worry and that I should just bring him the paperwork and he will take care of it. He SET UP A FOLLOWUP APPOINTMENT WITH ME FOR FEBRUARY ELEVENTH.
After getting him the paperwork on Thursday, he waited until Saturday night at 630pm on a holiday weekend (MLK DAY) to call me and let me know that there’s been some sort of misunderstanding. That my visit on the previous Wednesday was our last appointment together and that he had told me he WAS NOT going to give me an Rx for my needed medication, that he was not comfortable being my primary care provider, and that he was «so sorry» that we would be ending the relationship.
Now, I am out of Rx meds, out of care, and it’s a holiday. I will never return here!!!

Immediate Overcharge should be the name. They charged over $ 1000 to wrap a finger (no stitches). My insurance must have been so overwhelmed as they didn’t even cover a big chunk of that. Be aware they will charge for everything and then overcharge. I would NEVER go back. 1 star because they were nice

This place honestly only deserves half a star for the comfy lobby and refreshments.
Came in to have my fiancé’s finger checked out after she smashed it between wood and brick. Being that it was her first visit and we did not have an appointment we did have to wait a while after the initial forms were completed. Things diminished rapidly after she was called in to an exam room and had her vitals checked — it took over half an hour for a NP to come in to asses her finger. Then we waited another half hour when another provider came in to place a stint on her finger, before that was over the NP came in again and said, «she’s supposed to get an x-​ray.» Cue more waiting… You can see where this is going.
We’ve now been here over an hour and a half. It’s past 8pm (their closing time) I’m still waiting around while they complete an x-​ray on my fiancé’s black and blue finger…
I hope this is the last time we step into Lakeview Immediate Care.

I was actually incredibly impressed with this place… once I figured out how to get in.
The entrance is on School, a little past the condo building. The check in process was efficient. The staff was incredibly positive and kind and informative. Sure, there was a wait, as I was just walking in with some discomfort that I wanted to get checked out.
I believe they call us patients, because we have to wait, and that’s never going to change. The messaging they have decorating their clean offices seem to drive the fact that they are open and available for the patient.
In my experience, this is a really different message than other healthcare facilities. They’re open until 8pm 365 days a year, I believe, and for someone who doesn’t get back to the city from work until between 5−6pm, this is really great.

My Boyfriend is a foot taller than me.
Unfortunately (and this my be to the credit of my spectacular high-​heeled shoe collection) he forgets this.
This time, he kindly unloaded the dishwasher and put a towering stack of dishes away… on a shelf, above my eye level, with glass on top.
This makes no sense to me either.
And of course, while preparing dinner and attempting to retrieve a plate: Short plus clumsy plus GLASS equals a scene worthy of The Omen, complete with graphic blood everywhere, shattered glass shards embedded in my sliced, diced, blood gushing arm.
Fortunately, it was just my arm! Could have been much, much worse.
There was screaming pain, more impressive cursing and the fast realization that I cannot and really should not attempt to patch my bleeding, screaming self up.
This is where Immediate Care is the best ever– Unlike the Emergency Room, no long wait or overwhelming expense and respectful care to fix the damage– particularly where it is worst (at my elbow).
Lots of information on their website, you can fill out your paperwork online in advance (while on your way there), check to see if your insurance is accepted, even pay your bill online, which is a relief.
Boyfriend feels bad and may never hear the end of it. Zero stars for him.
Five stars for the doctors here.

After being ill for two days dealing with my blue cross hmo, trying to find a doc in network that could see me this week and having asthma issues these folks were fast, friendly, and listened to me. In and out as a new patient in 30 min. With my prescriptions and a doc note for work. Also gave me a Gatorade while I filled out paperwork. I seriously may never go to a regular doc office again. The last time I had a doc appointment I waited an hour and 45 min to be seen. Not here. I’m so happy I found this place!

I would give this place zero stars if I could. I had been here before with my kids, and always found the wait to be rather long once you were in the exam room, but besides that it was ok. Went in today for a strep test. I was the only one in the waiting room, and they called me back within 15 minutes and gave me a rapid strep test. I then proceeded to sit in an exam room for 45 minutes. No one checked in, showed up, nothing. I walked out to the nurses station and asked what the status was. The 4 nurses sitting there didn’t even turn around to acknowledge me. A person I assume was a doctor walked in, asked one of the nurses what has happening. All the nurse said was «Room 7.», referring to my exam room. The doctor said «well, I was with a patient who had an appointment,» and walked away. No one addressed me, looked at me, or much less apologized for anything. I grabbed my coat and walked out. Never again. There are too many immediate care places (including one a block away!) to need to go to one that treats people so poorly.

Ah, the saga continues. After everything these people have put me through, I thought I was finally done with them. But lo and behold I just returned home to an erroneous bill in the mail. Yes, I’m not surprised United Healthcare isn’t covering my visit, given that they’re not my insurance company at all. –facepalm–
Called and asked to speak to someone about the problem. Was told that the woman in question «isn’t available right now, but she’ll call you back by the end of the business day. Is that all right?»
Yes, friendly receptionist who has clearly been told to say exactly that to everyone who calls with a complaint, that would be more than all right, even excellent, if it were ever what actually happens. Surprise, surprise. Their business hours are over but I’ve received no phone call.
Un-​be-​lievable.

Avoid this place, they lied at the window and said it would be billed as an emergency visit, and then billed it as a regular office visit so the insurance company saved money and it had to be paid out of pocket. The care is below average and they are dishonest and corrupt!

Unexcusable 40+ minute wait when they seem to have forgotten your in the waiting room!
I would give 0 stars if possible for my experience last evening. I had a 6:00 follow-​up appointment and was pleased to be called into the waiting room at 6:03 am. It was down hill after that. After waiting over 35 minutes I questioned how long I would I need to wait. The medical assistants were «shocked» no one had seen me yet. A person came in after another five or so minutes, apologized saying «it gets busy here after 5 pm» and concluded the visit in 90 seconds by listening to my lungs and heart. I left totally frustrated and with an extremely elevated blood pressure. Definitely will avoid any future visits to this site.
I think it’s time to utilize the new urgent care facilities on Ashland, just north of School street. You might want to do the same.

The clinic called back with results very quick. The nurse was polite and was able to explain the results very well. Will use their services again. But lets hope i dont get sick

Great place, fast and efficient. I came in today for an ankle x-​ray and thankfully it wasn’t broken. I was here for about 30 mins in total from prompt check-​in. I am glad this place is here, it’s nice to know you can stop in whenever you need medical care and the Doctors and PA I’ve seen here are all really personable and kind.

This place is terrible. My spouse went there for treatment in May 2014 for an animal bite and they had her wait for an hour in an exam room before telling her that she would have to be treated at an ER. She recieved no treatment. During that time the infection worsened. Then, despite being advised of her ill-​treatement they continue to bill her and followup the billings with abusive calls from their office staff. Despicable

UPDATE:
I am now one of the many unfortunate people experiencing billing issues!
I paid my co-​pays in-​person before each visit, and I can view my claims online which show they were covered and exactly what was charged. I am having no issues at all from my insurance. AAYU, however, emailed me a bill which I could not view unless I logged into their «Patient Portal.» I do not have an account or password with the Patient Portal, so that is really strange that they would send me a statement I am unable to view. After letting them know, they emailed me the statement and it claims that I only paid a fraction of my co-​pay. However, my credit card statement and receipt show I paid the full amount. This is really, really shady and I’m appalled that this clinic really does run as poorly as mentioned in the other reviews. The practices are in such a stark contrast to the fancy interior, that I’m starting to think this place is a sham.
This clinic is even in-​network for me and covered by my insurance, and yet, they are still giving me the run around.
What an awful place!

This place is Great! I’ve been here a half dozen times and am usually in and out (quick service). The front desk staff, nurses and doctors are very friendly and accommodating. There is free parking. The waiting room is nicely decorated with soft music, comfy couches, plenty of sanitizer, kleenex, and best yet they have free snacks, juices and tea!
Free parking! I haven’t had a bad experience yet and I am constantly evaluating the customer service I receive at every establishment I visit.
They are great here =)

The place itself is nice and most of the staff was helpful and accommodating, however my nurse was horrible! I’ve never encountered such a rude woman working at a place to help people. She made me feel like an idiot while explaining my symptoms and was no comfort at all. She actually had me in tears.
The previous reviews have me nervous about my bill, I could’ve guessed I had the flu, but above all this woman’s horrible attitude and service solidifies that I will never return again.

This clinic is only respectable to you if it is easy for them. I had issues with my bill and they were unhelpful, unresponsive, and unwilling to help me. Now, I am being completely ignored via email and phone rather than properly assisted. Worst customer service I have ever experienced.
This was the highest medical bill I have ever been charged for what was a relatively simple procedure (I was experiencing shoulder pain). They coded my bill at the second to highest new patient code and said my time spend was 45 minutes. I spent 20 – 30 minutes actually with the doctor, and 45 minutes alone in the exam room waiting for her to actually show up.
This is the worst place I have ever been to. I am being charge $ 238 (after insurance deducted $ 80) for the doctor to look at my shoulder and give me some stretches to do! I will never, ever, ever routine to this clinic and no one else should either. You’d be better off going anywhere else, especially a place that doesn’t commit billing fraud, and ignore you.

This is a top notch clinic.
–Free parking in the connected garage
–Very clean office and waiting room with comfy couches. it really doesnt feel like a doctors office.
–They have free juices, coffee and snacks in the waiting room. This is nice cause everytime ive been there ive been dehydrated or in need of a snack for the medicine they are about to give me.
–The staff is friendly. The only thing I find annoying is that everytime you go in you have to fill out the same paperwork. I was there on Sunday, and then again today, same paperwork both times. but. o well.
–Free wifi
–The actual rooms all have leather couches in them and tvs on the wall for you to watch while you wait. Sometimes you wait a little longer than usual because they spend a lot of time with each patient. I never feel rushed. its worth it.
–I have been here 3 times, twice for being really sick and the third for a fall. Everyone was very nice. the xray guy made me feel comfortable, as I was really nervous. They even call just to check up with you after your appointment.
They also work with your insurance… so no worries there.
Hope I dont have to go back (being sick or hurt is the worst), but if I have to, at least I know its a top notch place. Give it a try.

In addition to free wi-​fi, ipads to use, and copious amounts of hand sanitizer that is free for use you are also able to receive medical care which ranges from unethical recommendations for tests you don’t need to so incompetent I could do better without any training what-​so-​ever. They also seem to he kind enough hire former Enron accountants to do their billing.
* The doctor there attempted to convince my husband, who actually showed them the results from a full blood panel he had less than a month ago during a very thorough physical (all of which were all perfectly fine) that he needed to have blood tests again to check for cancer, and they came to the conclusion he needed these tests because… drum roll… He broke his foot O_​o
* The woman who was sent in to give him his walking boot did not know how to use it, and that was even after looking at the instructions included with the boot.
* They sent the bill to the insurance company, and then once the insurance company paid out they came up with a new bill padded with things which never happened. Apparently, gait training (which consisted of providing crutches and a boot, which they did bill us for, and telling us we could leave) costs $ 400.
The combination of unethical billing and treatment here is galling, and a really poor choice of a way to run a business especially in a big city with a lot of options for urgent medical care. If you care about your health and your hard earned money you are better off going elsewhere.

You can’t see the same person twice there. They seem to run through physicians assistants faster than they do gloves. The past two visits have been negative overall, with extremely long delays and generally rude front desk staff. They have misbilled my insurance twice now, then billed me for a co-​pay that was already paid.
The first time I complained about it I was told it would all be taken care of. This was proven to be wrong as I just received another bill from them showing it was not resolved. I called them up to receive a run around from them. They state that they cannot do anything about bills as they don’t do the billing. They refused to engage their own billing department to try and figure out what’s going on. The girl on the phone seemed frazzled and overall unfamiliar with their systems, which unfortunately seems typical of their support staff over the past 6 months.
The end result of this will be collections I’m sure. I refuse to pay two co-​pays for services rendered.
Overall I’d seek medical attention elsewhere. If a clinic can’t even figure out their own billing system, I have a hard time trusting them to treat any ailments that might come up.
*Update*
I spoke to the office manager Scott, who has promised to look deeply in to this. The discrepancies I pointed out in their systems did seem to concern him. I look forward to seeing if this is resolved appropriately. In either case I am seeking out a new primary care physician.