Kozy’s Cyclery

I had a wonderful experience here. Needed a (special type) step-​through style bike — couldn’t get on/​off my old bike easily any more. Online research found a make & style, Biria, and Kozy’s had actual floor models for me to try. The staff spent time with us as I looked at several and gave them a whirl. Both staff members were caring and interested. I chose the same make, slightly different model and we special-​ordered it in a gorgeous color. A few days later it was waiting for me, all put together, mudguards and all. After getting it home, riding it a bit longer, it felt odd — so back we went for some adjustments. Kyle in the repair shop side was AMAZING! Can’t say enough good about that dear man. Gracious, patient, he tried various saddle adjustments and kept smiling as I went round the block and came back with «well that’s closer… can we try this?» He was so very kind and made it very clear that he wasn’t happy till I was. This is the kind of service you hope for and rarely get. I felt really thankful for his expertise and dedication to making it right for me. Kozy’s treated us right from start to finish. And got me back on wheels! I am happy we came here. Kyle is a treasure.

I had an experience so negative at Kozy’s that I felt compelled to write my first ever Unilocal review. The service there is nothing short of terrible. I don’t know whether this guy was having a bad day or Kozy’s just does a bad a job of training their employees in customer service (judging from other reviews, this might be the case). Regardless, there’s no excuse for the attitude of their floor staff – the guy who took care of us was not only condescending, rude, and pushy, but also extremely unprofessional.
First he tried to convince me that I needed to replace my entire wheel, when I knew that the tire wasn’t damaged and only a single spoke needed to be fixed. He quoted me at $ 120, which seemed like a ridiculous price to me. At that point I may as well invest in a new bike, and truth be told, I think that’s what he wanted me to do. He told me I could try the bike shop down the street (the best advice he gave me that day) and fortunately, I took him up on the offer.
Later, after a series of miscommunications with my friend, this guy loses his cool so fast that he has to LEAVE THE FLOOR and head to the back, leaving a coworker to finish my friend’s bike. Look buddy. I work in customer service, too. We all have those customers who push our buttons, who get on our nerves and make our days hell. But it’s your job to deal with it. Especially when your negativity is partially responsible for the incident. I’ve never met a guy so passive aggressive. Is this how Kozy’s always handles their business? Count me out.
If I could give you zero stars, I would. If I walk into your shop, at the very least, I expect you to do your job and maintain a professional atmosphere. You don’t have to act like I’m god’s gift to man, but you certainly can’t be a dick and expect my continued business. I’ll never come back here, especially now that I know there’s a better bike shop just down the street (Bacardi’s).

What a great experience. I had enough info to be dangerous, a budget and some idea of what I wanted. Sherdon took his time, patiently let me try a narrowed field of 4 bikes. He changed out parts to allow for the best fit, and produced a creative solution to my choice – which was out of stock. I never felt pressured, rushed or spoken to in a condescending fashion. All staff was super and helpful. I highly recommend this Kozys location and a tip of the hat to the staff!

kind of weird experience. I called for a cannonade synapse 2014 that was on sale for 25% off. and they denied having it. I showed up later in the week and i told them that i was looking for a road bike. Talked with George, acted like kind of a psychotic, but overall ok guy. I had to show him online the bike advertised, after he let me road test other bike. and then the cannonade nobody knew… puff… was right there. so i bought a 2014 synapse with 105 and disc brake at a great price… i left with the impression that didn’t want hat bike go… I’m happy with bike/​price, i suggest to check their website first for offers, mine was a great deal.

Bad service, don’t bother getting any work done here.
I paid in full for a new wheel a head of time waited a week and a half, they never bothered to call to tell me it was done. Then when I showed up to pick it up there was a 15 dollar mystery charge for some additional labor they were not up front about. All in it was about twice what I paid for the other wheel at the bike lane. I would not go back.

Brought my bike which was not used over the winter but wanted to start using it for the spring and summer and didint charge me the full price of a tune up. Also recommended some tips on how to maintain. Well knowledge store and friendly to bike beginners.

I was looking for a 16″ bmx bike for my nephew.
After finding Kozy’s online, I went to their N. Milwaukee Ave. store ready to buy.
I’m happy to say that I walked out a very happy, and soon to be repeat customer.
I found everyone I encountered, especially the assembler Lodi, I believe was his name, to be extremely helpful, courteous and very knowledgeable. They have an incredible selection and great prices, but what sold me on Kozy’s was the great service.
I highly, HIGHLY recommend Kozy’s on N. Milwaukee to anyone looking to buy, repair, maintain or upgrade…

If I could give negative stars, I would. I’ve gone here a total of three times, each time with a flat. The first, they seemed friendly and did a good, quick job. The second, I went in for a flat and a new rim, and they ended up giving me the opposite rim for the inner tube (a Schrader rim for a presta valve). Needless to say, my valve and my inner tube broke up shortly after that.
The final time is what really took the cake for me. Not only had they been condescending, but they gave me the wrong size inner tube. Like, a good 8 inches too long. This particular day, I’d ran upstairs while they fixed my flat and got a few tools. Pretty sure they just used that as an opportunity to f*ck me over again.
Don’t waste your time with these jerks.

I wanted a very certain bicycle for my birthday. My wife went and found the frame size, options, and everything that I needed from Kozy’s.
Flash forward to her Maiden voyage.
The pedal and crank fall right off. The crank is worn right out. It looks stuck on and it looks like a half-​ass repair.
We bring it in to the guys and they swap out the entire unit while I wait and fix the problem right up taking complete ownership of the problem.
The bike shop guys are not messing around.

Awesome shop. I work at a bike shop in the northern suburbs. I was riding home and shredded my tire. (The all the potholes in Chicago.) The guys in the shop hooked me up with a new tire. They even offered to install it, my pride would not let me take them up on the offer. I need to drop off a six pack for this awesome shop. Thanks for getting me home.

Unhelpful, condescending, and a half a@$!#ed service department. I wont be bringing my bike back here at all fo service. Or anything for that matter. What a complete dissapointemnt

Took in a bike for some repairs. The guy knew what was wrong within seconds. They fixed it while I waited. Terrific experience.
I am going back today to buy a bike for my son.

Do you know what a bike snob is? Come here to find one on the Sales side of the experience.
The selection of bikes is great … However, I think they should concentrate on having models and sizes at a few locations rather than strewn all across all of them so the customer does not have to keep track of what bikes are where.
I walked in frantically at 8:00 pm thinking I was too late (oh wait — the Erie and South Loop stores close at 8, not this one, so I’m sure I looked aloof but it’s hard to remember that for 5+ locations).
I spoke to someone on a Friday night who seemed to be discouraged about my desire for several bike brands for a cyclocross … it seemed that since I didn’t do most of my homework on which brand had what model /​components /​or # of gears, I shouldn’t be spoken to.
I’ve never seen a salesman in any industry roll their eyes so much during a product explanation or pitch — I thought he was going to have a seizure.
The test ride track on the 3^rd floor is cool but you need to do a real road ride to feel the bike.

Awesome shop. Sherdon is an asset to the shop and cycling world. Very knowledgeable, friendly and professional! My friend was searching for a road bike and found the perfect bike here. One very cool thing, is that you can do indoor test rides on the 3^rd floor. Lots of modern bikes and some incredible classic bikes on display as well. Spotted a vintage Schwinn Paramount and Monark Coupe DeVille Bicycle as well. If you are in the area, worth a visit. If you live nearby this is the only shop you need. Highly Recommended! Ask for Sherdon or Peter.

Customer service was great! Did not seem like they just wanted your money! They really just want you to enjoy the bike riding!
I came into Kozy’s Cyclery with absolutely no knowledge of bikes. I came in determined to get a kids’ size bike because I’m five foot one and thought that kids bikes were my only option plus the prices are more in my range. However, after talking to Luis (who is the sales manager) he gave me a lot of information on why a kid’s bike wouldn’t make my bike riding experience enjoyable. Luis took me to the women’s bikes and showed me that there really is a bike for everyone, and adjusted the seat and got me an extra small women’s bike. Still, after all his help I was leaning towards the kids’ bike. so Luis told me I could test ride both the women’s bike and the kid’s bike. After riding both bikes I definitely loved the women’s bike so much more than the kid’s bike; it was like floating while riding! It was so smooth to ride on! When I was riding the kid’s bike it was uncomfortable, and my knees were kind of going into my stomach and I was cramped! I love my new bike now, and and so thankful that Luis educated me on bikes and that there is a bike for everyone no matter how tall or short they are! The customer service here is great too! They want you to enjoy bike riding and just want the best for you, it didn’t seem like he was just out for your money so give this place a try!

Called them on the 4^th of July asking for older model cruiser bikes for my wife. They said they had two types, Townie and Schwin, but a year or two older and on sale. Sherdon quoted us prices and and the colors they had in each and sounded like a great deal. We discussed and then called back to confirm before making the 30 minute drive down there. When we got there, the bikes they did have were different models and over $ 100 more. Sherdon then tried to push us into other bikes and apologized for the mixup, saying he was busy and wasn’t by a computer when he quoted us twice. Totally felt like a ‘bait and switch’ situation. Ended up going to Village Cycle on Wells and buying there.

Great prices, smart staff, but they’re not very friendly. One guy yelled at me for walking upstairs with my bag still on.

These people are NOT out for your money.
I went in recently and told them that the bike I had purchased for them 3.5 years ago had had a bad winter, and I would be buying another bike. Several people there gave me a few very polite and frank talks — and much needed, might I add! — about the importance of maintenance of my bike — something I haven’t done well with my bike and other material things in my life due to being an admittedly unbalanced person. They really pushed me to keep my bike in good condition and gave me advice on good upkeep.
They could easily view me as a reliable source of new sales around every presidential election, but all around from everyone there, I got input to not become that. These guys are great; I’ve been a very satisfied customer for 5+ years now.

Had a GREAT bike-​shopping experience here. Review is for the buying experience only. Will revisit my review for the mechanic-​side of the house when I bring my bike back for a tune-​up.
I’m no speedy triathlete in training, just average girl looking for a hybrid to take around the city and rides along the lake. Oh, and I’m pretty vertically challenged (sub-​five ft) and tried a few bikes before going to Kozy’s but none fit quite «right.»
The sales guy (Seymack I think?) was terrific — listened to how I wanted to use it, my intended price range and pulled half a dozen bikes for me to try out. Wasn’t pushy or try to upsell me. Much appreciated! He also watched me ride a few of the bikes, suggesting alternatives and making adjustments. Thought it was really nice that Kozy’s allows you to trial ride their bikes (either outside or on their top floor) before purchase. Bikes in the same size didn’t feel that different just sitting on them but boy, oh boy did it make a difference when riding them.
Pros:
— Wide # of manufacturers carried (Cannondale, Specialized, Jamis, etc) not limited to just 1 like other dealers in the city
— Try before you buy
— Not pushy
Cons:
— As others noted it’s little big which can make it hard to get service… But flagging someone down worked for us.
All in all, in and out in a little over an hour with a bike that felt great, was in my budget and had been tuned up by their mechanics. Rode that afternoon and every other day since and couldn’t be happier with it.

Staff at Kozy’s laughed at my bike. To my face. Even though I wasn’t laughing with them.
This is not how a neighborhood, non-​specialty bike shop should do business. It’s not how any bike shop should do business.
The bike I had serviced at Kozy’s is my around-​town bike. It’s the bike I bought after I had three bikes stolen in two years. So, yeah, it’s a clunker but, after all those thefts, maybe you’d ride a clunker around town, too.
So, when the two service staff made jokes about how crappy my bike is, it made me super sad. What jerks.
Also, while I was there, the sales staff were having a very loud conversation about how much they hate their jobs. So, whether staff or management or both are to blame, Kozy’s is a bad place. I certainly won’t be back.