Just Tires

I’ve been coming here for years, but sadly, JT, my customer loyalty will be ending today. This is not an indictment on the individuals at this location. The team here is very personable, honest, and generally pretty cool. However, Just Tires as a company has lost me as a customer permanently.
First of all, about 1 – 2 years ago there has been a huge push for Just Tires to get all of their customers to switch over to high-​price full-​synthetic fuel. They even told me that full-​synthetic fuel (about $ 65 for 5 – 6 quarts) was required for an 9 y/​o Hyundai that I owned despite having 90k miles on the engine. I would always plead ignorance by saying «well, I made an appointment to get _​_​_​_​_​_​oil, so I wasn’t expecting to pay that much.»
Today, I finally bit the bullet and got full-​synthetic oil for my Mazda. I know its a high-​compression engine that requires thinner fuel. I have been told by actual mechanics that a synthetic blend is fine, but Just Tires will never put this oil in my car, since corporate is requiring them to twist every customers’ arm into buying expensive full-​synthetic oil. I have no problem with this, since it is winter, but there was one thing that is very puzzling…
I had a coupon that stated: «$ 25 off Services of $ 50 or more» My oil change + tire-​rotation ended up being $ 72 bleeding dollars. As I attempted to use the coupon I was told that this is «only for services where we charge labor» and I could not apply it to my total. I was not aware that Just Tires already had robots changing oil and rotating tires, apparently. How the hell is this not «a service requiring labor.» Upon looking at my receipt, I was charged $ 11 labor.
This is incredibly screwed up, I will be going to AB Marathon on Ashland for all future services. I would encourage you all to do the same if you are interested in getting work done by professional and informed mechanics.

These guys are morons. My girlfriend took her car in and they LOST HER CAR KEY. They paid to replace it, but it was a huge pain in her ass. She had to go to the dealer (twice), prove she owned the vehicle, etc. Also, they replaced the tires on my vehicle, and I have locking lug nuts (because, Chicago). They didn’t put the lug nut keys back in the vehicle when they were done. Now I’m on the road traveling (about 10 hours away), and I have brake issues. I can’t remove my tires, because guess why? I have no way to remove the lug nuts. I’m completely hosed thanks to these guys. Go anywhere else before you go here.

The reason this review is two stars instead of one is because I have used their services and the experience was acceptable. That experience will be detailed at the end of the review.
My last visit to them was on October 20 because I suspected that one of my tires had a very slow leak. They tested the tire as promised and returned the car at the time they promised. When the car was returned, my brake light was now on and the car didn’t seem to be driving quite right. I made it a block out of the shop before having to turn around. It turns out that the technician had engaged the emergency brake 25% of the way down and didn’t release the brake before returning the car to me. In addition, the car was returned with grease marks all over the cloth interior. I’m not talking about one or two either. I’m talking about caked on grease from where the technician was looking around for something without taking off their gloves. For the record, it cost me $ 129.99 to get the whole interior shampooed because there were so many marks everywhere. I shouldn’t have to say this, but anyone going there should remind the front desk that the technicians should remove their gloves before touching the nice interior of someone’s car!
I told one of the technicians about the interior and they didn’t care. I also asked why they engaged the emergency brake and they didn’t have an answer for that. In other words… they didn’t care at all. I was just another number and I had already paid the bill. I feel like they thought that they had nothing to lose. I won’t be going back there again.
My October 20 (at least 3 years before) was acceptable. I researched what tires I should buy (I made the mistake of going in and asking their opinion. They didn’t know a thing about the products they sold in the store.) and I had them order what I wanted. They performed the tire replacement and returned the car as promised. The price was right and the service was acceptable. Make sure you know what you want before you go in there.

I have brought my past and current car here for all tire needs and have been impressed with their service and their last minute availability. Most times I have called them after 6 and they have told me to come in. They are open late and within a mile of my house so it is very convenient. Also, starbucks is right across the street so I usually just wait there. Right now I have their 3 year alignment deal where I can get as many alignments as I want for 3 years. Seeing as how driving conditions in Chicago are practically off road conditions, I will definitely be taking advantage of this. Normally alignments are $ 100 each so as long as I get 1 more done (which I will this month since it has been 6 months) I’ll get my money’s worth. They also have really good deals on tires bought through them. I wanna say on my old car I had free alignments, balancing, and rotations for the life of the tires.

Helped me pick a great set of tires that were on sale ending up the same price as a set I had asked for which weren’t as good. Got them mounted in record time for any auto service I’ve ever experienced. Totally friendly the whole time and kept me updated as the work was being done. Even took time to explain my alignment checkup. Would totally go back when the time comes.

I had never had a flat tire until I purchased most recent car, which only takes low-​profile tires. Combination of low-​profile tires, and city of Chicago’s neglect of streets on the south side has resulted in multiple flat tires per year for the last seven years. So I’ve become intimately familiar with just-​tires and their road-​hazard warranty.
Prices are very reasonable for Goodyear brand tires. (Just tires is owned by goodyear.) Better tire prices can be found at costco (sometimes) or online (always), but this place is convenient and trustworthy. And the aforementioned road-​hazard warranty on new tires has paid for itself many times over. I’ve always found staff at this store to be courteous and helpful. (My one experience with a different just tires store in the city wasn’t positive. I continue to use this location even though it is now at the other end of the universe from where I live.)
There is generally a long wait before work is done. I usually have AAA tow truck deliver the car without me. If you do need to wait, they have wifi n waiting room, and there are starbucks and several restaurants nearby.

This place is a scam. We went in to get new tries and they suggested we get an alignment for $ 90. We later found out alignments usually take 30 minutes to an hour from a friend. How long did Just Tires take? 5 minutes and added an extra $ 90 to our bill. The «alignment» they did made NO difference.
Also, the employees have a bad attitude. When asked if they could put the spare tire back, the mechanic got upset and did so angrily.
Just Tires sure picked some winners to get the job done!

A++++ I got an oil change at another location in the suburbs and after an unfortunate mistake I came here which is my regular just tires location to see if they could rectify the problem. NOT ONLY did they fix the issue immediately, they were also nice enough to top of my fluids, reattach the lines to the winder washer fluid AND installed new wipers on my car for free. Felipe was fantastic and the manager of this store is obviously very dedicated to customer satisfaction, even if his location was not responsible for the mishap. Lesson learned. Never getting an oil change anywhere but just tires on broadway from now on!

My tire was flat when I went to start my car yesterday morning so a stranger helped me put the spare on and I took it to Just Tires in Uptown. Staff was really nice and they called me within an hour to tell me there was nothing wrong with the tire, they would put it back on and call me. 3 hours later with no word, I called to see if it was done (it was) and I went to pick it up. Within an hour of getting home, I noticed the tire was bulging again and the next morning it was completely flat. They didn’t charge me for filling the tire, but I won’t take it there again. I would have rather paid and saved myself the inconvenience of going back but they said there was nothing wrong with the tire. They also alerted me to an issue with another tire, which I am thankful for, but I don’t trust them to fix it so I’ll be going elsewhere.

I’m not in the business of giving unfair or critical reviews but it goes both ways and after receiving the worst customer service at this Just Tires I will never use them again! I was shopping around for a set of new tires for my truck and I was desperate. I called this location some 5 miles from my home and told them over the phone my tire size, my budget and I spoke at length with an associate named Josh, I received an estimate of $ 600 and told him I would call back after doing some comparable phone quotes. I called back and after telling this associate I had a better estimate with a rival, he agreed to a price, the best he could do at $ 575 with a wheel alignment for new tires. i didn’t want to drive farther so I scheduled my appt and came in today for my tires and was told by the on duty manager Johnothan, they wouldn’t honor the price estimate I received and then jacked the price up $ 150 to $ 700! My jaw dropped! I’m like what happened to the price your associate Josh quoted me? Can you even get in the ballpark of that price? And they were like do you have proof of this quote? Or a invoice # to show this? They said we can call you back after we talk to our coworker… Man I left so disgusted at the poor customer service. I could t believe I drove all the way out there for that treatment with cash in my pocket! I went straight to another local place suggested to me called LUCAS TIRE on Western Ave, who not only honored the price this Just Tires gave me, but gave me better tires and a better warranty! I also got an alignment for the trouble at half the price!!! I should add the manager Johnothan called me from Just Tires an hour later after I made the deal with Lucas and lowered the price a hundred dollars and I’m like seriously? He’s like, «Hey in just trying to help you out»… Ha. No thanks. I will take my money to a professional.

Not bad.
Pros: Affordable, trustworthy for the most part
Cons: Took longer than expected to get a tire checkup. I was given a quote of 45 mins and ended up being closer to two hours. However, there’s a great mexican place across the street that you can go grab a few margaritas at while you wait

I would definitely not recommend going here to get your battery replaced. They say they are more than Just Tires, but I beg to differ.
My car’s battery needed to replaced, so I took it here, figuring a battery was an easy repair, plus they have really good evening hours. Anyway, they do it all very quickly, but as I’m driving around the next day, my car is dead in the Walgreens parking lot. I take it back to Just Tires and they check it out and deem nothing to be wrong with it and maybe I should «take it to a full-​service mechanic».
So I take it to the guy I trust and he can’t figure it out either. Nothing was wrong with the alternator or starter. So he starts checking around the new battery. Turns out it was installed incorrectly and something was disrupting the charge to the terminals. So my guy fixed it.
TL;DR If you aren’t looking for tires, don’t go here!

This is the best place to get your tires! Ivar and the staff are great! They are honest, friendly & they know what they are doing! I’ve taken all my cars there & recommended this place to family & friends!
Note: it’s very busy on the weekend so it’s better to go on the weekdays!

We are not car people, and have one mostly to take our dog to our friends’ and to go out of town with her. We’ve taken our Civic for oil changes for the past two years and the staff have been very efficient. The prices are reasonable for the city /​location and speed of service — I can drop the car off, go for a run, and be ready to go.
Last year, a friend was in from out of town and we slid because the tires that were on the car when I purchased it were not the highest quality. They had the right size/​type for our needs in stock and had them ready by the next morning even though we dropped it off pretty late. I purchased an unlimited alignment package, it felt a little steep up front, but we feel it has already paid for itself with Chicago’s awesome potholes; they check pressure and do rotations also when I go for service. The fellow at the counter that night took pity on us with our shopping bags and dropped us off at my apartment even though they’re right next to the El.

Don’t be thrown by the name Just Tires as they do more than tires. They are pretty much full service like a Firestone or Goodyear.
My 2006 Monte Carlo pretty much had the still had the same tires it was originally built with which means they were worn the hell out. I called and told them my issue and the homies Ivar & Edgar told me to come on up and get that taken care of. They do price matches if you have somewhere else that you were going to get tires from. Since Just Tires is right around the corner from me, it made since for me to go there instead of the place in South Loop I was going to go to.
The day after I got my new tires, my oil light came on and I realized I haven’t got an oil change since April so I took it right up there and they took care of it. Good spot and good people along with good service here.

These guys are either shady, sloppy, or both.
My low tire pressure light had been on so I had a guy at a gas station I go to check my tires and he tells me I have one tire with a slow leak. He fills it with air and all is fine for a few days until the tire is very low — enter Just Tires. I drive the car over to their shop with a tire with obviously low tire pressure. I instruct the guy working the counter to check the rear tire on the driver’s side only and to call me when it is done. If it needs to be replaced I tell them to let me know so I can go get more money.
Three hours later I call them after not hearing back from them. I am told all that was needed was a patch job and it would be $ 39. I thank him and tell him how happy I was that I didn’t need a new tire. I grab my coat and get ready to head out and I receive a second call from them. This time I am told by a different guy that the total is now almost $ 300 a mere ten minutes later.
So let’s get some things straight. First, I never told them to work on anything other than the driver’s side rear tire. Next, I never gave them authorization to do any additional work on my car. What do they do? They start working on the wrong tire first according to their story ignoring an almost flat tire on the other side of the car — the tire I wanted them to work on. They tell me both tires have nails in them even though one tire did not have a slow leak when checked a few days earlier. Sounds awfully fishy to me.
Best case scenario is that they are sloppy. They made a mistake and worked on the wrong tire. Then they exacerbate their mistake by beginning to work on a second tire without my authorization. Finally, they make matters worse by never bothering to call me when I needed a new tire in spite of me asking them to do so. That’s the best case scenario.
The worse case scenario is that they are shady. That they worked on a second tire that didn’t need to be worked on and concocted story about both of the tires having nails in them. Then forget to keep their story straight with one guy giving a $ 39 bill from one guy and almost $ 300 from the other. Both workers tell me the work is done but it’s not because when I come get the car twenty minutes later it is still up with guys working on it leaving me wait almost 30 more minutes.
Like I said, either they are sloppy, shady or both. I don’t do business with sloppy or shady people. Neither should you.

Beware! The prize is not like what they advertise ! … They charge lot of thing more in the bill like
— Taxable amount
— Sale tax (again $)…
— Labor
— Shop supplies
Bottom line i paid them more than what you expect 40 – 50 $ more… Go else where guys !.

They took advantage of my friends a girl charged her $ 265 for one tire. Beware. It was a tire for a 2005 model Honda Accord Anywhere else for 500 bucks maybe 600 for all four Run

Went here over the weekend for a much needed wheel alignment. I accidentally drove into a curb and my car has not been driving right ever since.
They were able to take me right away and it was less than an hour wait which worked out perfect because I got to get some phở down the street and my car was finished right on time!
Ivar, the service manager, was very helpful and knowledgeable. I will definitely be back to this location. :)

My poor old SUV.
I have driven her since 2003 — and while I’ve put tires on her before, I haven’t done it in a long time.
When I realized that I was stopping to put air in my tires, more often than I was getting gas — I thought «Maybe it’s time that you actually buy some new tires, you lazy punk ass».
And yes, I’m very verbally abusive to myself.
So, I went online — and ordered 4 new tires, and scheduled the installation.
I arrived — and the front end staff were just about as friendly as you can possibly imagine. Good bunch of guys.
My order was confirmed, and they took my sunset pearl orange SUV into the garage. They showed me into the lounge, and I watched the National News. About 45 minutes later, I was the proud owner of 4 new tires. I paid a little extra to have them balance them.
Overall, I’d say this place was pretty damn good. The guys were friendly, didn’t try to «upsell me», the place was clean (even the public toilets), and they were not tardy with my appointment. I would recommend people go here. Well, only if you need tires. If you’re looking for eggs, or a dresser — it would probably be a bad place to shop.
Also, if you are trying to get rid of your spare tire, go to a gym. This is the wrong place to look.
I like to feel safe in my car, and these guys helped make that happen. Now I have four new tires — and I’m pleased with their work.
Just think of all the adventures I can have in my car now. Maybe I’ll get crazy and drive to Evanston! or Niles! I’m a wild man. Watch out.