Just Service

Do not go there. One of the worst experiences I have ever had. He kept my deposit as well as my TV. He is a crook and a very scary person. How he has remained in business for so long is a mystery. BEWARE! STAY AWAY. Hope I can spare someone the headaches I had with this horrible person. You can also check the BBB where there are also horror stories. No stars. a negative star.

hard to imagine how this place can stay in business — this was a bad experience all around.

I would give a negative star if that was an option.
After looking at all other reviews, I am not surprised to see the poor ratings!
The owner of Just Service is a rude, dishonest man. I usually don’t post negative experiences on Unilocal but this experience was so awful, I feel compelled to warn others with technology troubles to be advised to go to BELL, not Just Service. First, this man lied to me about the length of time the repair would take. A 10 day window turned into 2 months, where we paid to run cable in our home without a tv, not knowing when we would get the tv back. It was near impossible to get through to a person when calling for an update, their online center gives a generic answer for the delay and after 4 phone calls, I was greeted with an rude tone of voice for trying to find out what was causing such a delay.
When the tv was finally ready the owner was SO rude. I called to ask if he can help with the price considering the extensive delay and cost of running cable and poor communication through the process. After rudely telling me he would not do anything I let him know I would not be recommending him to family and friends. He then laughed at me and said «Well if that is the kind of person you are.» I responded «this is kind of business you are running» The owner then yelled at me over the phone saying he would not be insulted by me and hung up the phone. I was shocked. I never raised my voice or got angry on the phone with him and his treatment was completely unjustified.
Little does this man know I make a living supporting young children with special needs and am an active member in helping the homeless in my free time.
I felt so uncomfortable picking up the tv, I sent my fiancé in with my ID to get the TV. The owner then told my fiancé that I lied to my fiancé about his customer service and told my fiancé this is a problem with our generation. If that’s not bad enough he then said give me my money when my fiancé asked to see the tv on and working in the store. My fiancé, a usually calm man slammed his cash on the counter. NO ONE deserves to be treated this way when consulting business. This man has no respect or care for his customers. He is one of two repair shops in town which is why he is still in business. He deserves to be put out by treating honest, good people like this. I am not used to be treated in such a way and this experience has really shaken me up. I write on Unilocal to help warn others so not to be put through the same disrespect.
I hope this man reads some of his reviews and reflects on his own practice a little bit. Life will be a lot brighter when you are not so nasty to the people supporting you.

So i have no idea about plasma tv’s. I was given one by some friends and the picture and sound went out. Like most people, i went online to understand why it was malfunctioning… knowing that i was not diagnosing FOR SURE what the problem is. I wanted to know before hauling a tv over to their shop — if it was something that could cost a LOT (in which case i would buy a new tv) or if it was something moderately priced.
This place was the closest place to me for TV repair, so I called and spoke to a man (pretty sure the owner) who acted somewhat put out that i was even calling. I explain the situation and told him i went online and saw that this is a common problem with plasma tvs. I told him that i was just wanting a ball park price so i can see if i even want to mess with it.
He basically said i would have to bring it in — it could be anything (well duh). He then said all tvs lose picture and sound so there’s no way to diagnose over the phone (which was not what i needed anyway). I told him i saw online that this is typical of a y-​sustain and y-​buffer. With an attitude, he says, «Fine bring it in and i will replace the y-​sustain. It will cost you 40.00 plus labor, but if that isnt the problem you will still have to pay for that.» I said that i wasnt trying to imply i know what the problem is and he started talking over me saying «well, you threw out ‘y-​sustain’ so i guess you know thats the problem.» I just said «okay, I’ll just call someone else, how about that?» and hung up.
SO rude… for no reason. I mean seriously dude? You’ve been open for 15 minutes… is it that bad already that you need to act like you’re doing me a favor by talking to me?
I dont quite understand why he felt the need to turn the conversation that direction but he did… so i will be calling his competitors — they can have my money if i decide to get it repaired.

Wish had a negative star which I could give this guy !
After Comed came & changed meters, Panasonic TV went dead. Called Panasonic & they gave this service centre no. Drove all the way in rain to show TV. Owner did not want to step outside 4 ft (parked right outside shop) to come look at or give a hand to bring TV in. Stood smiling at door like a fool ! Then tells me has no time for all this & go somewhere else. RUDE, OBNOXIOUS, HORRIBLE Service, DOWN TO EARTH CROOK ! Panasonic should revoke his license. Never GO there. Negative 10 to him. Does false advt, city should revoke his license too.
Went to Bell TV on Irving Park. 70 year old owner came out, walked 1 block & helped bring TV in. KUDOS TO BELL TV. Reasonable, fair price & Great Service.

Brought my Sony LED TV in for repair due to unexpected shutoff. About a week later, he claims to have fixed it. I picked it up and brought it home. After connecting it, same problem. I called and he asked to bring the TV back. I did and this time I didn’t hear back for 2 weeks! Finally sent a message, and he claims it was ready and fixed. He said he «ran it all day» and it worked perfectly fine. I brought it back home, same problem. I don’t think my TV was even touched over the 2 weeks (it even had a layer of dust on it). Avoid at ALL costs. This guy is a crook. Especially with his shady «cash only» and «no refunds».

This place is rude and very incompetent. If you had to visit this place like me because its a marantz repair facility. Please don’t go here. Go to the location in aurora!
They give dumb one line answers. After I question their advice since it doesn’t make any sense they just ignore.

These guys are crooks. And to make matters worse, they treat customers like sh**
Had a terrible experience with them where they ripped me off, charging $ 140 to fix a problem with my Denon stereo receiver that probably took 15 minutes. Guy leaves a brutally rude message on my voice mail about 2 hours after I dropped it off saying «Your receiver is ready; it’s $ 140; and we accept cash». BANG. Hangs up.
When I went by to pick it up I asked why it was so much and he said they’d worked on it for like 6 hours. Unfortunately, as noted earlier he called me telling me it was ready about 2 hours after I dropped it off. Have the phone records to prove it.
So I reported them to BBB and wrote a review on Ripoff Report, and then of course the guy started sending me threatening letters. I emailed him, told him if he’d refund $ 80 I’d call off the BBB. He agreed, I told the BBB the case was closed and then he stiffed me and wouldn’t return a nickel. What an a**hole.
There is nothing good to say about this place.
The shop is a dump, the guy is an over the top jerk with no people skills, he has an absolutely terrible track record of cheating and lying to customers and if you read some of these reviews here, you’ll notice their work isn’t all that good.
DO NOT GO TO THIS PLACE
If you do, you’ll be writing one of these reviews soon, yourself.

Just a quick update. After sort of writing-​off my Denon and subsequently buying a new one, I was discussing the issue with my wife– who’s not at all tech savvy. She suggested the issue was the speaker. She was right! There was nothing wrong with my center channel. I assume they just threw parts at the problem.
Geez.

I’ve know Tom the owner of Just Service since 1998 although at that time I co-​located a server in his data center. Well the other day I had an issue with my computer that I was unable to fix myself so I took it to Tom, Just Service and dropped it off. We spent a few minutes talking and I got out of the way since he said they were extremely busy. 3 weeks later I got my computer back and was told that I had 40 plus services running and they turned the unnecessary services off. OK no big deal when I need something it’ll start when I need it such as citrex or skype but to turn off my virus scan and not just turned off it was removed (Thank god I had a copy of the invoice with the purchase code I re-​installed it). that was to much and I’m still having the same problem.
Customer Service = None
If you want an answer about your equipment you have to use the web site or when you call you can’t talk to anyone. I’ve sent multiple request via the web site and still haven’t gotten a response. I’ve called on the phone only to get in to a message loop, you know «Press 2 for» and never getting anywhere bot back to the beginning.
Payment:
Cash only, OK that’s not completely fair he does offer you an ATM to turn your credit card in to cash and now not only do you have to pay his fee for using his ATM you have to pay a fee to the credit card company for taking cash.
Now as far as my computer goes it was still in a rebooting cycle. After about an hour I get a blue screen and it reboots. The message says something about an error and will run for about 15 minutes and blue screen. Yesterday I went to the computer store and replaced the CPU and Fan. Like I said I’m not A+ certified and my only option is to guess and replace. Not the CPU and Fan so now I have to guess it’s something else.
I’ve know Tom for 17 years and thought I could trust he would do a good job but at this point I would only send my worst enemies to him hoping they get the same crappy service I got.
Out of all the reviews I read I didn’t see one response from Tom or anyone at Just Service. I’m sure that Tom will no longer call me a friend and I won’t refer any more people to him. I’m surprised that my neighbours who I’ve referred to Tom haven’t said anything to me about the service they got but if I’m lucky no one ever when to Just Service.

If I could give them 0 stars I would.
This was the worst customer service experience I have ever had. If you want to learn how to NOT treat a customer, you should visit these guys. If you want your equipment repaired, go anywhere else.

DO NOT DO BUSINESS WITH THIS STORE!
Brought my CD player in for service in April 2013. I never heard from them for six months. I checked the website for status and it continually said it was being worked on. I phone twice and was rudely told to only check the website. I contacted the Consumer Protection Dept. and they got Just Service to relinquish my property (Nov. 2013). STILL NOT REPAIRED. Reported them to the Better Business Bureau (Rated «D» with so many complaints). And alerted both the Trib and SunTimes Consumer Desk about how this business takes advantage of its customers (see other reviews at Unilocal). Consumer Protection Dept. of Chicago was great, by the way. They really do what they intend. I would still be waiting for my property had they not stepped in!
There are so many reputable repair shops in city. DO NOT GIVE THIS BUSINESS YOUR HARD EARNED MONEY.

I waited nearly a year to write this review because I only recently moved out of my old apartment, and I don’t want the owners to know where I live. That should say something about how terrible this place is.
It was the beginning of December last year, and I wanted to transfer some high school VHS tapes to DVDs for my friends. I lived very close, so I stopped in and was quoted $ 20/​tape. High, but okay. I was going to shop around a bit, but their proximity to my home was simply too convenient for me to pass up, so I called later that week to confirm that they could finish the conversion before Christmas. The owner answered and was VERY short, rude, and basically a jerk for no reason. I literally said «Hey, how much does this service cost?» and he treated me like I was an insane moron for asking. Turns out I was misquoted and it would actually cost less than anticipated. So, bad internal communication, but at least I was getting a better price. I was assured that it would take no longer than a week for the conversion.
A week went by. Nothing. I stopped in to ask about my status, and was assured it’d be done «the next day,» but to ONLY check the status online from that point forward. So I checked it the next day… and the next day… fast forward to a week before Christmas. I stopped in again. I was ASSURED it would be ready by the Friday before Christmas. It wasn’t. It wasn’t ready for the rest of December.
They’d promised me a 48-​hour turnaround at one point, and now they’d had my tapes for over a month.
Then I read their Unilocal reviews. My God. Look at them.
Several reviewers state, implicitly, DO NOT GO HERE. They are right. Don’t.
Fearing I would never see my VHS tapes again, I «checked in» with them (online AND by phone) every week until I finally stopped in mid-​January and said «I realize you guys must be really busy, so if you don’t think you’ll have time to convert my tapes, then I can just take them and do it myself, no harm done or anything» in a desperate attempt to salvage my high school memories. I was then PROMISED it would be done within 48 hours. And it was, miraculously. About a month too late.
Upon pickup, I learned that one of the DVDs was burned incorrectly (the footage simply cuts off halfway through the tape), but the rest were fine. And they tried to charge me $ 100. I was livid, but tried to keep my cool. «I was quoted half that,» I said, and the awkward but at least generally friendly attendant went back to «check with his boss» before coming back and saying «yeah, the initial price is fine, he’s really cutting you a deal here» (this for several missed Christmas gifts and three physical DVDs, an overhead of maybe $ 1 with taxes). I left and never went back.
If you are considering going here for any reason: DO NOT.
They have an F with the BBB.
They have less than 2 stars on Unilocal (and would have negative stars if all these reviews weren’t filtered).
They are the worst.
They are crooks and they are not a nice place and they will steal from you if they can. They made me sick to my stomach while holding my memories hostage, and I will never, ever pay for any service like this ever again without checking Unilocal first. Atrocious. I am writing this review as a FAVOR to anyone who thinks they should ever go here for any reason.
If this place were a hospital and you were literally bleeding to death, I would sooner tell you to drive to Milwaukee than seek treatment here. Because even if you had to bleed out in a car for 2 hours, you’d still have a better chance at survival than if you went here.

They kept my laptop alive almost a year longer than it would’ve lasted. Repairs were reasonably priced, and sometimes done within 24 hours.

I can see why most people posting on Unilocal would be turned off. Just Service is probably the least customer service oriented service business Ive been to in quite some time. The owner, while Im sure well-​meaning, is not particularly friendly or forth-​coming with information.
I brought in my receiver (thankfully for me it was under warranty, however, on the down side, the manufacturer required that I go here. Otherwise, based on reviews, I would’ve stayed far away) with a network connection issue. They had it for just about 5 weeks and gave it back to me saying they didn’t have the same problem I experienced. I didn’t get much explanation or guidance as to what to do now, other than quipping ‘Apple networks are fussy and unpredictable’. Hard for me to complain since I didn’t have to pay anything, and I understand consumer electronics are tricky to deal with, but if you are looking to have your hand held and be apprised of all ongoings with your hardware, Id find a different place.

This place is still an abomination, do yourself a favor and read the filtered Unilocal reviews where you will find close to 200 angry reviews from folks who probably joined Unilocal only to complain about Just Service.
If that is not enough to keep you away, then look at the BBB site.
If Unilocal only existed to keep you away from this place it has therefore justified it’s Unilocal existence!
Basically you will lose your money, possibly your equipment, probably your temper, and definitely your time if you choose to deal with this place. Steer clear at all costs!

I brought my Linn Sizmik 10.25 here, because no other shop would touch it, on account of its many proprietary parts. I was well aware of all of these reviews on Unilocal.But no one commented on the quality of Tom’s work, only his attitude. So I decided to risk it, hoping that I could write a redeeming review about this misunderstood eccentric. Tom, after disparaging every technician in the city, confidently assured me that he could fix the sub for between $ 100-​$ 140.
8 months later, and after many requests for updates, I am told that the subwoofer is fixed. I bring it home only to find that it is NOT fixed;I bring it back the next day. A day later, Tom calls me to that the sub has NEW problems and will cost at least $ 700 to fix.
When I collect the subwoofer, Tom accuses me of wiring it incorrectly to my system. When I show him the instruction manual, he says it is wrong. When I tell him that my research on-​line confirms my set-​up, he says everything (yes, everything) on the internet is lies. When I smiled at one point in the conversation, he accuses me of mocking him… You get the picture. Tom lives in a very different world than the rest of us; I guess I should not have been surprised that the laws of electromagnetism are different there.
Tom’s shop does appear to be busy, so he must be able to engage productively with real humans, but if you have advanced hi fi needs, I would go to van L Speakerworks. John re-​capped the powersupply for $ 250, and now the subwoofer sings. And john is a lovely audiophile, who also enjoys human interaction.

Rude.
Called these guys today to see if they could fix a pair of headphones. Here’s how it went down:
Mid-​sentence, as I was explaining my issue, the guy on the line interrupts me and says «what’s not working with ‘em?» (In a very blunt «cut to the chase» manner)
When I say, «I’m sorry,» in an effort for him to repeat himself, he says it again really slowly as if to imply that I’m too dense to understand his question the first time: «What’s. not. working. with. them.»
My response: «Thank you. Goodbye.»

Oh man have I been waiting to write this review. Keep in mind as you read that this is maybe the 5^th review I’ve written in a few years, and the other ones are all positive.
I’m here to let everyone know that uses social reviews, that the owner of Just Service is a criminal. He took $ 160 of my money to repair my vizio 37 inch LCD television and returned it in worse condition than when it left. He didn’t repair the power supply as requested, and now the HDMI channel is washed in purple.
He told me a bunch of crap about firmware and slow power charges. Things that don’t exist and didn’t cause the problems to my television. Upon letting him know that I had done my research and the TV was still not working, he proceeded to hang up on my over and over again.
When I called the next day and tried to start the conversation again, he tried to tell me that it was the service line and that complaints are only dealt with through email. I told him I had talked to him yesterday about my TV. Without a word, he hung up on me.
If you’ve read this far, understand one thing. These social media sites are here for two reasons I believe. To let you boost up the businesses that deserve to be boosted up, and to make sure that you can prevent other people from throwing their money away. Well, this is one of those situations.
The owner of Just Service was nothing short of a criminal in our dealings, and I just finished filing my report to the better business bureau, where Just Service has an F rating.
Do your research and find another locally owned TV repair shop in Chicago and go with them. People like the man that own this shop, should have their doors closed down.
Avoid Just Service at all costs.

Stay away!!! Took my TV in for repair, they required a deposit and could not tell me when to expect an update regarding repair. When I questioned this I was yelled at by the owner. I asked for my TV back since I did not feel good about this. They returned my deposit and TV and said to get out, and never to return to their store again. When I said I was going to give them a poor review on Unilocal,I was called 15 minutes later being threatened by the owner saying if I did so that he had my personal information and would make my life hell. Can you believe this?
No surprise to see so many negative reviews, many of us now refer to them as the Electronics Nazi!