Joy Luck Dry Cleaners #2

We used this place for the first time hoping we would be happy with the service because we live around the corner. When I dropped the clothes off I noticed that she didn’t include a dress on the receipt. Not a big deal — went back in and had her correct it so we were sure to get everything back that we dropped off. I returned today to pick everything up and noticed immediately that the store smelled like cigarette smoke. When I took the clothes home and took them out of the plastic, they — not surprisingly — wreaked of smoke. I held a shirt up for my husband to smell without letting him know my thoughts and he immediately said that it smelled like smoke and wanted to know where it came from since neither of use are smokers. I took them back to her and explained the problem. Not surprisingly she denied that the store or the clothes smelled like smoke. She just continually smelled the clothes and telling me that they smelled fine. Yes, they smell the same way the store smells, so it wouldn’t be surprising that she was habituated to the smell by that point. She refused to offer a refund even after telling her that I am allergic to cigarette smoke and will have to have everything re-​cleaned at a different place. More than 6 hours later I smelled one of the sweaters and it still wreaks of smoke. Wreaks. Would highly recommend that you not drop your clothes off here if you don’t want them to smell like you just came off an all-​night bender when you pick them up.

Would give this zero stars, if I could. This is for the South Shore location on 71^st street. I took my white satin trench coat to be cleaned here. When I picked it up a couple of days later, I saw that stains were still present and that the coat was GRAY not white. Needless to say, I will not return here! I was charged $ 14, which I thought was a bit much (I may be wrong), with the lady saying they don’t guarantee stain removals. Yes, but you should guarantee that the garment should be the same color as when I brought it in. Now I have to pay someone else to clean the coat, right! Stay away from this place.

I wonder if the owners of this dry cleaners have changed since these reviewers have been here. I tried this place a couple weeks ago based on all the great reviews and cannot believe how many problems I had.
1. The two people who worked there barely spoke any English which made it difficult to communicate.
2. The lady had to ring up my total three times before she got it right. I haven’t been to many dry cleaners, so I have no clue if she was charging me correctly or not. I brought in 3 suits, a jacket, and a small rug. I had one buttonhole sewn. The total was $ 87. I don’t know if that’s a good price or not, but it seemed expensive to me.
3. I asked to have a buttonhole on a jacket re-​sewn and the stitching job they did was terrible, it looks shoddily hand stitched. This cost about $ 8.
4. When I brought my items in, they asked when I need them back. I said a week at the latest and that’s when they said to pick them up. When I came to pick my items up, one thing wasn’t done, and I had to come back two more times before it was actually ready.
5. When I finally got that item (a small sheepskin rug) it looked completely different than when I brought it in (much worse). It was discolored and the back of the rug was crispy instead of soft and pliable. Thankfully they gave me my money back ($ 20), but I wish they could have told me it would have completely changed the condition of my rug.
I would think a Dry Cleaners should be organized, efficient and not ruin your items. Or at least tell you whether or not you should have something dry cleaned. I will not be going back to this establishment.

I have been a customer here for over 15 years and I have never had an issue. My clothes are always done on time. Once they called to tell me about a little discoloration on my pants, before they dry cleaned them. I know they were protecting themselves but at least they cared enough to check out my pants!!!
Funny story: About six years ago I noticed the original owner was not there. I asked the new lady, where is the owner at? She told me that they were on vacation and would be back soon. A few months later I noticed she never returned from that vacation. So I asked again and was told…“She will be back soon, she is on vacation!”. After about six months I stopped asking… I felt like I was on the outside of an inside joke. On a side note, I wanna go on this vacation too for 6 years unless she is in jail for… wait for it… laundering!!! Bam I nailed it… try the veal… I will be here all week!!!

This review is for dry cleaning since I did not take anything here to get altered. I came because of the highly recommended reviews here on Unilocal in search of a new dry cleaning spot in my neighborhood. I guess since there isn’t a price sheet to do any sort of comparison, and from when I used to do a lot more dry cleaning it seemed so much cheaper. I took in a duvet and my white wool knee-​length coat, and it cost me $ 47. I trusted that there wouldn’t be any issues with the duvet, but saw that I still had stains on my white coat. This isn’t too difficult to spot considering the color of the coat. I have to say I was a bit disappointed that they didn’t do their own check after they do this type of cleaning and pressing. I had to wait an extra few days, so I felt like I had to wait a week and a half before finally getting it back. They staff here is friendly, but I might have to do a bit more research before coming back.

Cheap, always open, fast, and have not had a problem in 4 visits with men’s and women’s (the wife’s, not mine). They removed a small stain on from a nice pair of gray pants I brought in.
Have not had any tailor work done there, and probably wouldn’t on anything I really cared about — that’s why there are tailors, they are a cleaners…

Love this new place. They have same-​day service… In by 10am out at 4. So convenient! They don’t skimp in the finishing touches, and each shirt is crisp and pressed to perfection.
On top of it all, the price is outstanding. For the load I picked up today, I would have waited 4 days and paid 60+ for. I got it same day at Joy Luck, and paid $ 34! And the lady is sweet as a cupcake!
Great customer service, convenient location, fast and convenient, great quality and attention to detail, and clean, fresh facility. 5 stars!

Contrary to one of the reviews below, the Dry Cleaners is still at this location, and it is really good and cheap.

I took an expensive 100% silk dress here after I thought it was ruined. It had an entire cup of coffee with cream spilled on it, along with food and deodorant stains and dirt. Jasmine, the owner, got every single stain out. The dress looks brand new again. I did not think it was possible. And only charged me $ 13! I would go back here in a heartbeat. Very happy that my favorite dress was not ruined.

Amazing customer service. Everyone there is so friendly, and genuinely interested in how me and my family are doing. I, of course, should mention that their dry cleaning/​laundering service is terrific too. I’m no dry cleaning expert, but my clothes always look great. Joy Luck Dry Cleaners comes HIGHLY recommended.

It’s not the best dry cleaner in the City, but it is amazing for what you get. I took a suit of my boyfriend’s and three dress shirts and the total came to $ 16.50… not bad! So, I tried again today… this time, ten dress shirts and a green silk skirt… grand total: $ 23!
They listen well (everything came back starch-​free as I had requested), but the two women are sometimes hard to understand when they talk at the same time. My only complaint would be that the lapel of the suit wasn’t pressed tightly against the breast. I pressed it again at home, and it looked fine.
Great deal!

Wonderful dry-​cleaner, excellent tailoring and conveniently located. They’re open all day on Saturday so there’s no mad-​dash after work to get your dry cleaning and after two visits, they remembered my name. The prices can’t be beat as well. I would consider staying here even if I moved out of the area.

I had an emergency hemming situation. I really wanted to wear this new dress the next day. I called every cleaner I knew of and it was impossible for them. I called Joy Luck and brought it in the day before, had it done by 3pm the next day. Fricken fantastic! And I looked awesome! lol Always go with anything named «Joy Luck» I guess.