G & O Cleaners

This placed managed to ruin 2 Brooks Brothers suits. Yes 2… at the same time. Mis-​measured my inseam hem by 2 inches. No way to fix because there wasn’t adequate fabric to extend the hem. They offered credit for THEIR services — $ 40. Replacement pants cost me nearly $ 900.
Avoid. Avoid. Avoid.

So rude! I picked up my shirts after them being there nearly a 3 days. Do you go home and inspect your shirts immediately? I don’t. I want until I use them. I used one two days later and it was ripped!
Did they tell me they RIPPED my $ 90 Ralph Lauren shirt? Nope. They waited for me to find the present on my own. If they would have said «Oh look, we ripped your shirt. How much was it?» I would have been disappointed but things happen. I feel tricked.
I went back and the «Manager» told me it wasn’t the dry cleaners fault and I must have done that myself. He went on to say I wanted him to spend $ on a mistake I made! Before I could even respond he ran to the back and let the poor girl at the counter just stand there and say «I’m so sorry.»
50 NEGATIVE STARS!

Like many others, I’ve never actually reviewed a dry cleaner before, but after 2 experiences at G&O I decided to share my thoughts. Like many others, I chose G&O cause it’s close to home. First attempt was with a very nice red dress of mine: I came to pick it up and turns out the closure at the top of the zipper was all garbled as a result of their cleaning! Very disappointed, as this is a very dear dress to me. Fortunately, they repaired it free of charge, but it wasn’t ready at least an additional week. Second attempt: I brought in a comforter with a pet urine stain– they successfully removed the order & stain, albeit for a steep price ($ 43?). This place is hit or miss; they’re definitely trying their best; but don’t be surprised if something happens to your possessions in the meantime!

I have been taking my clothes there for about 2 years with average results. They are close to my house so it has been more a convenience thing. I brought a suit there to be cleaned on Friday and was told it would be ready Tuesday morning. I am going out of town for work Tuesday. When I came in to pick it up they told me it wouldn’t be ready till Wednesday. So now I am out of luck for my trip and not very happy. There is no way to retrieve the suit and they were not very apologetic.

This is one of those «I wish I was allowed to give zero stars» reviews. I was a regular at GO Cleaners until recently, when I brought in 10 expensive dress shirts to be dry cleaned and 5 of the shirts came back ruined. On those five, the collars are so extremely faded/​bleached that they will have to go in the garbage. Once I noticed the condition they were in, I brought the shirts back to the cleaners and was told that he does the shirts the same way every time so it was impossible that it was his fault. He then asked if I shave (duh, who doesn’t?) and proceeded to blame the issue on stubble. In almost the same sentence, he also told me that he throws all of the dress shirts into a wash machine just like the one that I would use at home. I bring my clothes to the dry cleaners to be DRY CLEANED… NOT to be ruined in a wash machine! I can screw up my clothes on my own.
So, GO Cleaners, you are saying that, due to men shaving, 50% of all shirts cleaned are going to have to be thrown out after every trip? If that were the case, none of us would be able to afford to buy clothes for work. You need to seriously take a look at your business and take some responsibility for your own mistakes.
No apologies, no reimbursement for $ 300+ in ruined clothes on one trip. I live right across the street from this place and will NOT be bringing my clothes here again. I will be taking my regular /​weekly drop-​offs elsewhere. I hope others will join me in starving this place of business.

Never thought there could be a «bad» dry cleaner, this one was though. Ripped my pants, returned my clothes still wrinkled, terrible attitude, slow service

As a few others stated, I have never reviewed a dry cleaner before.
A few small things didn’t really sit well with me at first but then «an incident» shut down my new relationship with this cleaners.
The first go round i dropped off a standard load with one exception, a pair of pants had a small rip on the hem by a pocket and I asked to have it fixed. I gladly paid, probably too much, to have them fixed, and their repair is already in need of another repair since their stitching is falling out. Strike 1. A few loads later i dropped off a tie that needed to be cleaned and also have that loop on the back refastened and I gladly paid for the sewing repair. I picked up a few days later and when I got home low and behold, the tie was clean, but not repaired. Had to bring it back and then argue with them to have them sew that loop on that I paid for and of course they wanted to charge me again. Strike 2. At the most recent picked up the cost came out to $XX.05, and my old cleaner usually said don’t worry about the nickel as i usually pay with cash, no big deal. So I reached into my wallet to give the women working the counter another dollar assuming i would get $.95 back. Only got $.85, so I said «you owe me a dime». To which she responded by taking a dime out of the register and aggressively (in disgust) tossing it high at my chest. Strike 3. Assault a customer, do not expect repeat business.

I’ve never written a review about a Cleaner before, nor did I ever expect to. Of the few I’ve used over the years, I tend to have consistent expectations of services. If it’s a dry cleaned, then dry clean it. If it needs to be laundered then ironed, then do so.
Recently, due to a move I had to find a new place. I dropped my clothes and was told when to stop by to pick them up.
So, I returned the next day. I noticed there was one shirt not wrapped in plastic, a bit wrinkled yet laundered. I asked woman what happened and she said «your shirt was ripped so we didn’t clean it.» I said, feeling the material, «it’s been clean from what I can tell. These wrinkles aren’t from use — and what is this?» as I fingered some new found holes next to my sleeve, «what happened??» She told me it came like that I and said it did not as I had just bought it at Macy’s. I asked for damages to be paid and she couldn’t do that and went to get the owner.
This is where it get’s tricky — he basically told me that no, they would not reimburse me for the ripped short and no, I had bought a cheap shirt with bad material. I was stunned — I basically called him a few names, grabbed my stuff and walked out.
Trust me, I challenged the CC charge and recommend «buyer beware.» Your clothes are not safe with this place.

They lost a $ 500 coat and offered NO recourse! The first thing out of the owner’s mouth was that «the coat looked old.» A vintage style J. Crew coat looked old?!? Ignorant, to begin with. Who would say that to a customer? Customer service is obviously terrible. No offer to replace it at all. I will tell everyone I know about this. You should NEVER give them any business, unless you’re looking for a reason to replace an article of clothing.

So, I dropped off a suit coat and a pair of pants to be mended. I was pretty busy so I couldn’t get back to it for about 3 weeks. The woman who waited on me was hilarious! She couldn’t find the garments and said. «How about you just take this instead?» She had very pretty eyes. She called the seamstress and the owner. No one knew where the garments were!
I left and they called later that day and told me they had found my stuff. It was rather expensive which is part of the reason I had to wait to pick the clothes up.
So, I thought, well, hell: They could knock a few dollars off. I mean, how does a cleaner misplace clothing? When I asked if they were going to discount it the funny woman with the pretty eyes looked at me a little like I was crazy. I told her it would make a good Unilocal story.
At any rate I wish I could say that the alterations are great; they aren’t. The suit coat lining is puckered and makes the suit coat look a little like I’m flying.
They did match the button that was missing.. .

Furious. That’s all I can say. I took a comforter in to get dry cleaned last Monday. They said it would be ready by Friday at 5 (a long time in my opinion). When I arrived on Friday, my comforter was on the FLOOR of the dry cleaners (not in a bag or anything) and had not been cleaned. The girl told me to come back before 10 on Saturday and it would be ready.
When I arrived on Saturday, I asked for a discount since the comforter was not ready at the agreed upon time. The man said that the comforter had been cleaned, but it must have fallen off the shelf and that’s why the girl on Friday did not think it had been cleaned. He told me it had not been cleaned between Friday and Saturday morning. I explained that, regardless or not if it had been previously cleaned, my $ 300 comforter was on their dirty floor and it was no longer clean. He refused to admit this, but offered to clean it again (I declined as I didn’t believe that it would actually be cleaned again). After all of this, he only took $ 8 off of my bill.
Be warned of this poor service and treatment of your property. I will not be returning to this dry cleaners and will encourage my friends and neighbors in the area to do the same.

No way. I’m still saddened by my ruined jacket. It can never be fixed, and it’s ruined forever and they didn’t even care or attempt to fix it. Don’t go here.

I finally have found the perfect dry cleaner in my area. I had a very special relationship with my last one, so the new cleaner had tough shoes to fill!
Great prices, great service, honest and reliable. They have hemmed jeans (with or without the original seam), pants, fixed sweaters I have ripped and cleaned many of my shirts and dresses.
Prices are decent but not the cheapest in town.