Jennifer Olson, MD

Dr. Jeffrey Olson is probably one of the best doctors you will ever see!!! He cares and helps with your needs. He takes his time with his patients and also will even make time to talk to you over the phone. He is ALWAYS there to help and be there and is a great doctor! I recommend anyone that’s looking for a great doctor that cares, he is the one to see. I have never meet a doctor that cares SO much about his patients! He is a doctor that was meant to be a doctor and to practice medicine! He makes you feel comfortable and helps to make you better. He will always make time to see you. This is a doctor who actually cares! Like I said, probably the best doctor I have ever seen or met. He actually is there to help! Totally recommend Dr. Jeffrey Olson to anyone!!!

so far, not good. terrible really.
I am a new patient at this practice, haven’t been able to get in there yet though. I attempted to schedule an appt a few weeks back, got someone on the phone, but was told the computers were down. They took my info and said that as soon as the system was back up, someone would give me a call. That was over a month ago.
Yesterday, after having been in pain for the entire weekend, I called and called and called until someone finally answered the phone. I told them the situation, explained that I had had a similar experience last spring that had almost landed me in the hospital, and that I wanted to see the doctor, any doctor really, as soon as possible. She told me Dr. Olson was out that morning, but her husband was seeing patients, but she would leave a note on Dr. Olson’s desk. Now I know if someone just leaves a ‘note on my desk’ it’s likely to get buried. No one has returned my calls.
Calling again this morning, they are still not open. I think I’m screwed as having this as my PCP. Hope I don’t end up in the ER after trying to get a Drs appt to avoid that.

Dear potential patient of Dr. Jennifer Olson,
I hope you take the time to research this medical group. I had an unfortunate situation happen which resulted in me landing at Swedish Covenant Hospital for 2 days. I was so impressed by the care at the hospital that I decided to switch to this hospital from over 5 years at NorthShore Medical Group. This was truly the worst decision I made by far.
I should have known something was wrong when I reached out to schedule my initial appointment only to get «we are out on break for an hour» message. The message was ongoing for over 2 hours. My main issues with the practice are regarding the level of customer service. I left voice messages regarding referrals I needed and none of the calls were answered. It took me showing up in person to get them issued. In order to get blood test results, I had to call 3 different times over 2 days in order to be told that the medications I was taking needed to be adjusted, but the specialist who could accommodate my work schedule was available between 10 am to noon.
The latest incident happened on Monday, April 16^th. Since the 2 neurologists I could have been referred to were unavailable until early May, my insurance told me my PCP can refer me to an outside provider. When I made the request, the call was not returned and I had to do it in person. While I was in the examination room, my doctor discussed this loudly with other clinic administrative staff with one of them saying, «if she wants THAT level of service, she needs to contact her employer to switch to different insurance plan.» This exchange was heard by a friend of mine who was in the reception area as well as 6+ patients waiting to be seen.
I know I am not the only person experiencing this below average level of customer service. Be sure to check out Elizabeth Anderson’s reviews on Unilocal.She is the one who owns this practice.

I am very confident in Dr. Jennifer Olson’s abilities. As a healthcare professional, I appreciate our open dialogue and her respectful, knowledgable bedside manner. I appreciate her. Personally, it has been hard to find an MD who is not: A) Arrogant B) Incompetent. Dr. Olson is great, very nice too!

Having just moved back to Chicago, I needed to find a new doctor. Our insurance wasn’t great and I wanted to find a female doctor that had been trained in the US. After HOURS of searching, I found Dr. Jennifer Olson, who practices with her husband Jeffrey.
She was very attentive, actually made eye contact, asked good questions, and did not type everything into a laptop while I was talking to her. She ordered a full panel of blood tests and two days later called me personally to give me the results, and reminded me to make an appointment in three months to check on a new dosage of medication.
I am very confident in her skill and her manner is very personable. I highly recommend Dr. Olson.