Impressions Dental

I found impressions dental after moving to the city and it was one of the closest places to my apartment. The convenience of scheduling is so important. After scheduling, they give you a few text message reminders, which I think is awesome.
They have gotten me in on time both times I’ve gone, which is also important. The receptionist and hygienists are all really nice. I’ve never had a bad experience with any of them.
Like others have said before, there was a scheduling issue my first time going. I was going to get a chipped tooth taken care of, and distinctly scheduled for that reason. When I got there, they cleaned my teeth and tried to schedule another appointment for taking care of my chipped tooth. I explained how I wanted that taken care of during that appointment, and they ended up getting me in later that day.
I’ll keep going for the convenience factor…

I would give a 5 star to the receptionists and hygienists for being so friendly. Unfortunately, Dr. Beltran has single handedly reversed my opinion of her dental practice. I have given my business to this office for three years, gotten Invisalign, referred Invisalign patients among others and I am in shock that I am leaving this dental group for good. When addressing my concerns, Dr. Beltran refused to re-​bond my permanent retainer leaving me with sharp wire in my mouth. I said I did not want to remove the retainer from any of my teeth because I am not risking my $ 2500 straightening becoming crooked. She insisted her point, interrupted me, was not receptive to my concerns and refused to try to re-​bond it as she basically walked away from our conversation. I was already frustrated with the fact that my «permanent» retainer she provided had detached in multiple places so many times, and still tried to come back to her. On top of that, somehow last time I got fillings, they underestimated my bill by almost $ 100 and came back at me for it over a month later. Now, I am upset to have seen that Dr. Beltran can have such a rude, passive attitude towards loyal patients. I definitely will NOT be returning.

Friendly, punctual, and efficient– also very flexible with scheduling! Will keep coming back.

As others mentioned, the customer service is the worst, professionalism is the worst, they screwed up my billing, lied to me, and are currently bullying me into paying what insurance would not cover because of their lies and incompitence. I have filed a number of complaints, and we will see how those turn out. Once things went bad though, the doctor disappeared — completely unprofessional from a business owner.
I went to Impressions Dental on 10÷27÷14 for a checkup and cleaning. At that time, they proposed a treatment plan of cleanings to both sides of my mouth, two cavity fillings (the cavities were not causing me any issues), and after I made a comment about a space under one of my bottom front teeth, a «cover» for that as well.
At the time, I made it very clear that I was leaving my job for a new one, and I wanted to get this taken care of, and use my FSA money before I changed jobs. While I wanted to use my FSA savings, I understand that insurance and FSA are different things, and that I wouldn’t be doing this without the insurance coverage, as I would only have a two week period between coverages, and could wait if necessary, but that anything not being done here and now was likely to be done in New York, where I would be working for roughly the next year. The explanation I received was that everything could be billed up front, before my last day at the original job. I made my plans very, very clear, and was assured that everything (both FSA and insurance) could be billed before my two weeks between jobs. While I have been told by the office manager, Zabeda, that I must have only said I wanted to use my FSA dollars, I cannot be clear enough that this was not my intention — even looking at the printouts (copies attached) that they gave me, I could see that insurance covered the bulk of the procedures.
I work in finance and investment management, I have an MBA from the University of Chicago Booth School of Business, and am confident that, contrary to what Zabeda has insisted, I understand the difference between insurance and FSA dollars, and am smart enough not to have knowingly* scheduled a procedure during the only two weeks in the year I was not covered by insurance. (*knowingly in that I would see no reason not to trust that the people I spoke with at Impressions Dental fully understood my situation and had given me ample assurances on multiple occasions, that the billing would happen before I left my original job.
With these assurances in hand, my billing and statements show that I went in on multiple dates and to different Impressions Dental locations to have different parts of the originally proposed cleanings and fillings done. In addition to my complaint regarding the incorrect or incorrectly explained billing of my FSA card and insurance company, I am also now questioning why everything wasn’t done at the initial appointment. This would have saved me time and money. I would have already had Novocain and possibly not need as much as I did due to this being done in three visits instead of just one. I am questioning the need for some of the services done, as I certainly would not have had the front «cap/​cover» put on my tooth at a time that I was uninsured. None of my treatments received at the dentist were time sensitive in any way other than getting it taken care of before changing jobs. Had I known this was going to unfold the way it has, I would have just waited until starting the new job. My guess is that, having told the dentist and office that I would be working in New York for the next year, they rushed to get this work done without regard for my insurance situation, or worse, lied to me to get the work themselves.
Per the attached statement, you can see my first appointment was on 10/​27/​2014, at which time I was given a rundown of proposed procedures, the cost to insurance, and the cost to me. Per the notes I made when I submitted my receipts to insurance, Periodontal Scaling UR and LR were performed on the 27^th, and I had $ 108 charged to my ADP Flex Spending Card. I returned on 10/​30/​2014, and had Periodontal Scaling performed on my UL and LL.
This time, I trusted that all costs for the rest of the services to be provided were charged to me, and the «proof» I was given being that they billed $ 91; $ 60 for the work done on 10/​30, and $ 23 for the work they would be doing. Again, I confirmed that they would be doing the same with my insurance and was told that they would, as they do this all the time.
There is more, but doesn’t fit the limits — please see rest of complaint on the Better Business Bureau website.

I had my first cleaning and dental filling (darn you candy) at Impressions Dental today! It was a nice experience! The staff is really friendly and helpful!
I will definitely be back!

First off, do not go to this dentist at all. The dentist gave me a crown treatment last year. During the procedure, I was so much in pain that I thought I was going to pass out. After a couple of weeks having the crown, the tooth kept hurting. She gave me an X-​ray and she said it was ok but after a year, my tooth still hurts and I can’t wait to go to a quality dentist and get it checked out. I also got invisiline treatment there. The payments always have discrepancies and the receptions are very very rude! The dental hygienists don’t know how to take impression. I cried twice when I had my teeth impression taken for three times. They hurt me so much just to get an impression for invisible. Please please do not go to this dentist and spread the word. Spear your teeth from this awful dentistry. And I am officially on the market for a quality dentist. Terrible, awful, horrible dentistry ever. Not even third world dentists are not this awful!!!

Dr Beltran, and her staff are amazing, I went to get a dental check up, my first one in 2 years, not only did Dr Beltran show me my teeth and what to excpect on the next visit, she went out of her way to make sure I was comfortable. If you’re looking for a dentist, go to Dr Beltran, her staff are very professional and actually care.

There are many dentists in there area… I chose Impressions Dental, and have never regretted it. Dr. Asia does a great job, they use the latest technology, and have never kept me waiting for my scheduled appointment,