Stone Dental Group – SE Chicago Dentistry

Review
If there ever was a BEST DENTIST it would have to be Dr. Azim she is truly amazing. My extended family goes to her and she is the only dentist I’ve ever been that makes Novocaine shots painless and dental work tolerable. She is a true professional, kind and patient. Her formidable staff is really friendly making sure that every patient is taking care with the utmost care throughout the whole process.

I had such a great experience at Stone Dental. The office is clean and the staff is very professional. I have a unique schedule and they always try to find a way to accommodate me. I had specific situation where my schedule changed last minute and an employee by the name of Liz was very understanding of my situation. Liz worked her magic and was able to fit me in without having to cancel my appointment; she was awesome! The dentist and hygienist are very informative and they are great with kids too! I will continue to go back!!!

I am also bummed to say that I should have been more careful before choosing this dentist. The reviews seem really great… so I decided to go for it. Chris C.‘s review is along the same lines of what happened to me.
I was hit with nearly a $ 300 bill, 3 months after my visit, for what I thought was just a routine cleaning. I have really good insurance and have never paid more than $ 25 for a cleaning.
Something weird that I think is worth mentioning: The entire time the dentist and hygienist were talking to me I think they were trying to price gauge me — asking what I do for a living, where I live, what my role in my company is… I don’t know if there’s any truth to this but something about it seemed pretty odd, and as though they were trying to see how much they could bill me for.
I called in and the office clerk I chatted with mentioned that she could take a % off the bill, which I’m grateful for… but it’s still going to cost me MUCH more than I have ever paid for a cleaning.
I won’t be back.

It hurts to have to leave a review like this, especially when the reputation is otherwise untarnished, but I was very unhappy with my recent visit.
The service itself was fine. I went in for (what I thought was) a standard cleaning. All of the usual usual procedures that make up a cleaning happened. Everything was going fine until I went to check out…
…and was hit with a $ 180 bill for (what I thought) was a standard cleaning. I couldn’t believe the cost and spoke with the dentist about why the bill was so high. She explained that it was out of her hands and it was the insurance companies fault. However, the problem as I see it is their definition of a standard cleaning is very different from what I am accustomed to.
At every dentist I’ve ever been to, they remove the plaque from your teeth by any means necessary, give you a polish, and send you on your way. This is what was done here, but for some reason using a drill to remove some plaque is considered ‘major’ dental work, and the reason I was charged this absurd amount of money for a simple cleaning.
I was told they would see what they could do about the price and I would get a call the next day. I never got the call, and when I checked my mail today I think I understand why. I received an additional bill for another $ 82! Incredible!
If only I had gone to my last dentist, this standard cleaning would have only cost me $ 25 instead of $ 242. I only went to this one because its closer to where I live now.
I see in other Unilocal reviews that they contacted some of their customers insurance companies and only performed services that were covered. This certainly wasn’t the case for me! If they had told me that using the drill to remove plaque was going to have this kind of impact on the price, I would have said ‘no thank you’.
In summary, a very nice very professional dental office, but their definition of what is included in a standard cleaning does not line up with any other dentist I’ve been to, and boy did I pay the price for it.

Update:
After posting my original review, East Erie Dental — the main office for this dental group — contacted me regarding my experience (to note — they had to do a bit of research to figure out who I was since I didn’t leave a full name or date of original visit). They offered to fix the filling (which still had a ridge remaining that caught food constantly) and the chip in my front tooth, free of charge. The office staff was extremely courteous, and did whatever they could to get me in during a time that worked around my schedule.
During my follow-​up visit, I had the opportunity to see Dr. Azimzadeh. She was extremely apologetic and took care of all of my issues. While the filling will likely need to be replaced at some point in time, we chose to try sanding the ridge down a bit first to see if a full replacement was actually necessary. She offered to replace it at no charge at any time in the future, if it becomes necessary. Dr. Azimzadeh also offered to take care of additional dental services we discovered were needed during this visit, simply due to the inconvenience of my first couple of visits. This was a very big expense that I would have had to pay a large portion of out-​of-​pocket, so this gesture was greatly appreciated!
The East Erie office was beautiful (this is the office you see on their website). The floor the office was on was under construction (which was a bit confusing when you first walk in), but the office itself was very nice and clean. They even had massage chairs and fancy gel-​like pillows! Also, I believe they take pictures of each patient, so when you walk in, you are greeted by name… a nice personal touch.
SO, long story short, I will continue to see Dr. Azimzadeh for my regular dental procedures. Hopefully, this treatment isn’t due to my initial complaint on Unilocal… but with my experience with Dr. Azimzadeh specifically thus far, I would recommend her to friends and family.

I have been a fan of Dr. Azim for YEARS. As a healthcare professional, I am extremely particular about my MDs and dentists. If you need a good dentist, look no further. Dr Azim is about as knowledgeable/​detailed/​methodical/​trusting and lovely as it gets. That is a hard combination to come across in any profession. I’ve referred several family members to see her… needless to say they have become fans after the 1^st visit.

I have been a patient of Dr. Azim’s for almost 10 years. I became a patient when I changed jobs and had to find a new dentist that accepted my out-​of-​state insurance. A friend referred me to Stone Dental and they were one of a few that did accept my insurance and I could not be happier. She and her staff are always friendly, accommodating and pleasant. I work out of state 4 days a week and have limited availability on when I can make appointments. They are very understanding and will work with me to find a time when I can get there. I have had a few crowns and root canals performed by Dr. Azim, Dr. Bugman and Dr. Assudani and all have been great. While I am not happy with the amount of the dental work I have needed, I am very happy it has been done by them.
My husband dumped his dentist a few years ago and became a patient of Dr. Azim’s too. While going through treatment for head & neck cancer, Dr. Azim was fantastic. She has been very helpful, caring and attentive to ensure my husbands dental care is a priority for him, for her and for their office. Stone Dental is a gem!

I always enjoy going to the dentist now that I see Dr. Azim. She is very professional, knowledgeable about the latest treatment /​procedure options and incredibly attentive.
Everything will be explained into details, what procedures should and need to be taken to bring back that beautiful smile. Incredible supportive with financial arrangements. Very mindful about my time constraints.
Not only is Dr. Azim a professional, she truly cares. With her busy schedule, she takes the time to talk to me about my health and my teeth and what I love is that she gives me options when ever possible.
In general Dr. Azim and her staff are extremely courteous, friendly and efficient. What I do appreciate over all these years, when ever I had an emergency situation no matter how big or small, they made sure I am able to come to the office and will be taken care of.
I have been a patient since 2002 and I believe that Dr. Azim is the best dentist you can ever find. I have never had such great dentist I’ve grown to love!
Everyone from the receptionists, hygienist Eric to the dental assistants have been pleasant, kind and nice to interact with. They make feel very special and take their time to work with you. I would highly recommend this place to everyone!

My experience with Stone Dental was by far amazing! The staff is really friendly and made sure I was extremely comfortable throughout the whole process. I am a working professional so it is hard for me to get my appointments scheduled however Stone Dental worked with me to find a time that works with me. They also were able to do a filling on the same day that I was there for a cleaning since it is hard to find time to make multiple visits.
I am also doing invisalign with them! I didn’t think it was possible but they have highly skilled professionals that are able to take on the worst case scenarios like mine! I am excited and will continue to go there for years!

Today was my third visit to stone dental and I continue to be impressed. I am still amazed at how Eric, my hygienist, manages to scold my lack of proper dental hygeine techniques without making me feel like an idiot. He always asks if anything hurts and changes tactics if i say yes. He has explained how to floss each time with slow patience.
After my deep cleaning, Dr. Assudani treated my cavities, again making me feel at ease the entire time. I am not a fan of going to the dentist but, if i must, I will stick with Stone Dental.

Long story short… I’m an idiot. My new dentist is at 2850 n sheridan, and I walked into the medical building at 2800 and asked for the dentist office. Well after getting started and having xrays, they realized I don’t have the right insurance for them. They gave me 50% off out of pocket for the xrays (since they were already done-I’m in healthcare so I get that they should get something-​it was a skilled service).
The office was nice, and the front staff and hygienist were all really nice and cheerful. If I had a PPO and not an HMO, I would go there… but such is life.

I’ve had 3 regular dentists in my life. I can safely say Stone Dental is the best one. Cleanings are high-​tech and efficient, the staff is very courteous and helpful, and you feel like family.

I’ve been coming here for over two years now. I’m blessed that my insurance covers so much and that I am able to come as much as I want. Being a bit of a oral hygiene freak, I come every 3 months.
Honest to God this place is the best dentist I’ve ever been to. They take most insurance and are conscious of your benefits to tell you in advance what is covered and what will cost you a pretty penny.
Everyone is kind. I’ve referred people in the past and they’ve sent me a hand written thank you note. The receptionists are friendly, prompt and helpful. The hygienists are excellent tooth cleaners. Even the dentists will do the cleaning from time to time. Everyone makes an effort to have a conversation — and we have some nice ones too!
I’ve never been left in the waiting room for more than 10 minutes… And I’ve never been left in the chair for a long time either. They are open some Saturdays and take appointments to 6 PM several week nights. For working America this is a life saver.
X-​rays are a breeze and they take the time to compare last year to the current x-​rays to make sure there aren’t developing problems. I’ve been blessed to not have to get any dental work done yet, but for my cavity prone boyfriend it was quick, easy and relatively painless. Dr. Azim was named to the 2011 Top Doctors and Dentists list too.
All in all, I HIGHLY recommend this place. Tell them I sent you!

I went to see Dr. Azim on the recommendation of my periodontist after a disappointing experience with a highly-​rated Unilocal dentist in my neighborhood.
Her office staff were extremely friendly and called my insurance company while I filled out my initial paperwork to find out exactly what they would cover before my appointment started. She then followed through and did nothing that wasn’t covered.
Dr. Azim introduced herself to me early in the appointment and the cleaning from her hygienist was one of the best I have ever had, both in terms of technique and equipment.
She explained that my gums were getting into the danger zone (4 and 5 mm) but said that since I was overdue for a cleaning, we should give me the chance to solve the problem through this cleaning, more regular flossing and mouthwash before recommending something more invasive. I always take it as a good sign when a health practitioner (or plumber, for that matter) doesn’t need my extra money right away and is willing to let me fix it myself if I can. And although she offered me a prescription mouthwash, she also told me the brand name of an over the counter one that would work, also. This tells me that I’ll be able to trust future recommendations for procedures as actually necessary.
I look forward to working with Dr. Azim for as long as I live in Chicago on my dental health.

Our whole family goes to this dental practice, including my 5 year old twins. Dr. Azim and rest of the staff have always been extremely kind, helpful, knowledgeable, personable and the office is very clean. The doctor and hygenists are very gentle with my little girls, and they have absolutely no fear of going to the dentist. We are absolutely happy with Stone Dental Group, and, unless we have to, will not go anywhere else for our dental needs.

I’m really happy with the care I’ve received from Dr. Azim. She’s very detailed, which is a great quality in a dentist (at least in my book!). I like how she takes the time to show me the «problem area» on the xray when I have a cavity that needs to be filled. That way I understand why she is telling me that a procedure is needed. She and her staff are also very personable and friendly. I definitely recommend Dr. Azim!