HHGregg

Been a customer of this store for a while now this is my 3^rd recent purchase, up until now I was satisfied with their delivery department ALL OF THAT WENT OUT THE WINDOW TODAY after today’s delivery I will NEVER have anything else delivered with them AGAIN. Not one time did I get a courtesy call about any delays, not good, my entire day has been brought to a COMPLETE HAULT. Then they tried to give me a different time other than what my initial time given when the delivery department called on yesterday. I’m soooooo not happy about this at all now still 2 hours later than my final time of delivery at 510 pm I’m still waiting. Hhgregg delivery department you guys dropped the ball on this one. I will never request another delivery.
Signed tired of waiting waiting upset customer

This place a joke… went to buy a laptop… The guy who was trying to sell me one was a complete jerk… We got there knew what we wanted. he kept trying to up sell us on a better laptop wich I can understand. There was a floor model there that was a return he said you shouldn’t go with that one get a new one… well My mother who purchased a stove from them got a 100 dollar gift card. She was going to buy the better one she mentioned to him we have a gift card so why not. As soon as she mention that he would go to the back come out and say we don’t have that in stock. so we looked at another… he said let me go in the back and get one… he comes back and says I have bad news the one in the back is broken so I cant sell you that one. oook so we asked does Orland Park have one he comes back and says oh they only have one left and its probably in the back broke like the one we have in are back room. he then tries to sell us the returned one that he first told us not to buy… were like naaa that’s ok. I was so mad the way he was acting I asked for a manager… my Mom notices him going back and hes talking to the manager (probably telling him we have a 100 dollar gift card) she went back there cause she could tell he was telling him the whole situation I went back with her and the manager who was a complete j*g off… I asked him why don’t you have any of these in stock cause a couple more we were look at the guy was on the sales floor saif no not in stock… he tells me and my mother don’t ask me maybe you should contact Toshiba and tell them to make more for us??? WHAT THE F**** we ended up leaving and went to Orland they had the one we wanted that was 499.99 we had a problem with it when we went home and brought it back the Orland store gave us another no problem so it shows the sales guy was first off lying to us telling us they only have one and it is probably broken??? Once we mentioned the gift card it was like they didn’t wanna sell us anything except the returned floor model. DONT WASTE YOUR TIME GOING THIS CRAP PLACE PLUS THERE TV SELECTION SUCKS. THE ORLAND STORE HAS A MUCH MUCH BIGGER SELECTION OF TVS AND THE MANAGER THERE WAS SOOOO NICE WE ENDED UP GETTING A NEW TV ON TOP OF THE LAPTOP THIS HHGREGG IS NOT THE PLACE YOU WANT TO GO TO TRUST ME. WE WERE TREATED LIKE DIRT GO TO ORLAND PARK AND ASK FOR JOSH HE WILL HELP YOU OUT

Kind of busy at the cash wrap… needed to find some wireless headphones on the fly! Found them but then everyone one was busy pops in this guy Danny he went and got the key unlocked the headphones I asked him a question about the headphones he was very insightful and let me know what «sweat resistant» technically means. The cash wrap was flooded so he said screw it and instead of sending me with the rest he rang me up in the back! In and out!
Danny Really saved the day!!! The missing star was for was for the lack of associates, the 4 stars was for Danny going into super employee mode and saving the day!

When I went today I got completely lied to by a sales associate about a price! He quoted me a completely different number and then ran my credit! Turned out these special deals was a whole bunch of bull and was already included in the price showing not an additional amount taken off the sales associates lied and the manager does not even care that all his sales associates lie about their products and prices I have already complain to BBB! Do not go here!!! Lies lies lies!!!

This HH Greg is the worst … I went there with excellent credit, but I was still denied credit. The staff is inattentive. Never ever deal with the «Acceptance Now» people, they are rude, unprofessional and ghetto … I would never do business with them again … I hope all HH Gregs aren’t like this one, it’s a wonder this location is still in business …

I purchased furniture from this store today. The salesman asked did I want to pick it up or have it delivered. My husband has a truck large enough to safely transport the furniture so I opted to pick it up (Never was I told the pickup and return policy). To our surprise, the furniture was too large for the thresholds of our home! When we asked to return it (less than two hours from the time we picked it up) we were told they won’t take it back! Not once did they tell me that picking it up versus having it delivered voided the return policy! Corporate is closed until tomorrow morning and it’s now raining! Stuck with furniture I can’t put in my home! I feel robbed! All this after I’ve purchased televisions and a very expensive washer and dryer from them! I won’t be returning!!!

Just bought a stainless steel samsung dishwasher now computer went out and it cost more to repair it than buy a new one. I feel completely ripped off & will never buy Samsung or from hhgreg for selling defective products & not fixing it.
I seen many reviews saying they have the same problem.
I see a class action suit coming.

They have a lot of nice stuff electronic wise furniture wise an appliance wise and prices are comparable to other electronic and appliance stores. the only negative thing about this door is that we purchased a TV stand on Sunday was supposed to be in on Tuesday and go in to find out that it would not be in till Friday. customer service reps we’re decent at handling the situation

I needed a brand new stove and refrigerator BIG time. I search around and decided to go to HHGregg. Everything was right with this store and transaction. The sales rep was excellent and not pushy. As I knew what I wanted, I just needed time to browse. They were very respectful. The process for delivery of both items was great. I received prompt email notices of delivery. I received the calls as promised. The 40 minute delivery call was right on time. It was a 3 hour window, but they were at my place within the first hour! Installation was excellent. The delivery guys did their job well. The ENTIRE transaction was excellent! I highly recommend HHGregg!!! Outstanding! I just luv my new stove and refrigerator!

1 star? your kidding me, how about ZERO. Wow, the employees here are REALLY ghetto, unlettered, low class, ignorant, badly trained, and the list goes on. Some of the black cashiers are to trashy for me to even consider them for a job, who hires these hood rats? These are the type of low class girls that should work in a mcdonalds. The WORST of the worst is found here. The big fat bald manager, store director OR whatever he is, is very disrespectful, has no manners, does not care about the customer nor the customer service, WHY DOES HHGREG HIRE THESE TYPE OF BUFFOONS? I will never ever again shop here, 1^st and last time. NO THANK YOU. I will take my services and money to bestbuy instead, at least they smile and say hi, here they say «WA CHU WAN»? ha really? ILLITERATE workers is what you will find here. I have ZERO tolerance for benighted workers, which they probably don’t even know what that is. I hope they run out of business and they all lose their jobs since they seem to give zero FKs about it.

The worst. I wish I had read the reviews before shopping there. They had the best prices but that’s where it ends.
The delivery service refused to deliver my appliances to the third floor because all three flights of steps and railings have to be completely free of snow to the street. That would have been good information to have prior to the delivery is what I told the driver. He told me that I should have had the common sense to know that. Whoa! I have arthritis so I’m not physically able to clear snow and he should not insult me that I should know something like that or have that completed as I’m not a professional driver. Anyway, fast forward, they were supposed to return today, we took off and planned around it. No one showed, we were never scheduled. Five days and $ 3000 I don’t have my appliances. And to say that no one cares would be an understatement. You actually get the impression they are doing it on purpose…

This location HAS RUINED the reputation of hhgregg. This place has horrible cashier service & as well as the «Store Manager» a huge bald black ignorant human, well extreme terrible service. DO NOT SHOP OR EVEN BROWSE AT THIS PLACE! save your money. better yet Best Buy has way better service, you will be happier with your purchase there.

Never again am i going to buy anything from this place. I bought a laptop and also an anti virus software. I got a waranty for the laptop so it cost me about $ 700. I also bought the anti virus for $ 80 and payed the guy $ 50 to install it for me. Turns out he never installed it and my laptop got all sorts of viruses without me barely using it. Kept taking it back so guy can fix it and all he said was to reprogram everything. Waste of money!!! Dnt go here.

The managers at this location dont know what customer service is … The sales people are friendly and helpful but the management especially the female one that was working today clearly has no management or customer service skills. She treated us badly and with lack of respect. NEVER EVER GOING HERE AGAIN. I was hoping to make a big purchase on multipe appliances but she DETERRED me from EVER considering hhgreg again!!!

I ordered a computer for my daughter and son in law for Christmas to be delivered to the HH Gregg in Merrillville, Indiana store. My receipt said pick up in the store on a certain date. I called the store and they didn’t even have a record of my purchase. I asked to cancel and was given the internet support number. Turns out the order was «on hold» and had not even been processed yet. They didn’t even ask why or seem to care that I was cancelling. I won’t shop there any more. I will go where they actually appreciate my business.

Visit this Ford City location if you enjoy bait and switch and used car tactics. I am not sure if this is a company policy or just this location but they will not get another chance with me. Twice now they have lured me in with a low price or mailing only to give me a hard sell on another item that is so much better. There is one husky bald manager in electronics who is so sleazy when I insisted on the sale item that I went in to buy he told the salesmen to tell me it was discontinued!!! I asked another salesman who told me they only are allowed to sell x number of tvs at an advertised sales price. I just think that they are sleazy here.

HH Gregg is by far the worst retailer I’ve ever dealt with and I’m glad that I backed out of my order. Their customer service is very poor and their ethical standards are even poorer. I went to a local HHGregg store to purchase a tv because they were running a «special» and completed the purchase online later that day. It turns out that they do not even have any of the tv’s in stock and claim that they «ship» the tv from their warehouse with the next delivery, which apparently must be everyday because all 3 stores I called in the Chicago area (on 3 separate days) didn’t have the item in their store and told me they can have it here by tomorrow, after paying for the item of course. How can a store that is running a special on an item not have the product in stock. It’s not as if they ran out of the product because it was in high demand. The odd part is that 4 business days after my order, my product was still not in the store. And when I called the store, as usual they say they’ll expedite the order and have the product arrive tomorrow. Why would you need to expedite something if you had 4 business days to get it from your warehouse and according to HH Gregg, deliveries must be occurring everyday. They’re just running a SCAM and take your money. I ended up cancelling my order but I wouldn’t even want their product. I don’t know where they would be buying it from or whether it’s even a new product.
This only makes electronic retailers like Best Buy and ABT look better and in the future, I’m sticking to them.

Saga of the new washer/​dryer
Round 1: HHGregg arrives to deliver unit. They say they can’t because of the door and we need to take down the door frame and they cannot in any case help us do this. Fine.
We take down door frame.
Round 2: Unit #2 arrives from HHGregg. They get it in the door and then say that they cannot figure out the gas line and we need to get a new screw. They do not have this screw and they cannot help us. So we have washer, no dryer.
Landlord gets the screw needed and hooks up the dryer.
We run a load that night.
When the Machine hits spin it looks like it is posssessed and jumping around like poltergeist. Frightening sounds and seriously destructive jumping off of the floow. There is something obviously not right.
Round 3: HHGregg repair guy comes. DOESN’T even look at the machine before giving us a lecture on how to make loads even, since the jumping is probably that we had too many socks in the load.
He goes to machine and touches it with a tool or two. DOESN’T bother to turn it on to see or hear what it is doing.
We beg him to just listen to it. He claims he doesn’t have the time. We say «JUST LISTEN.» and turn it on.
He immediately gets HUGE eyes and says, «Oh no, NO! Stop it! We delievered a busted up machine. You need a new one.»
Round 4: HHGRegg Calls me on next day to say they are here for the delivery of the machine and wondering where I am to let them in. It is the wrong day.. . and they are at the landlords house. Not the apartment.
Round 5: HHGregg comes on the right day with a new machine. They say the broken machine was because they didn’t install it correctly the first time, so HHGregg broke it. They check the dryer. The dryer doesn’t work.
They say we need yet ANOTHER new machine and they cannot deliver that day, so it will require ANOTHER day off of work for us.
Good God — how many rounds is this going to take.. .. Get your shit together HHGregg and an apology might be nice for the amount of work this has taken us, and how many days out of the office I have missed for their errors.

I had an AMAZING experience @ HHGregg! I had gone to Best Buy (South Loop) over a year ago & had a horrible experience. They tried to sell me so much stuff that I didn’t need that I stopped looking for a TV for over a year! The total had come to over $ 5000.00. COMPLETELY RIDICULOUS! My sister had mentioned HHGREGG, so I thought I’d give them a try. I am so glad I did! Melissa was so wonderful! She was VERY knowledgeable & not your typical «con salesperson.» She really listened, cared & never pushed the most expensive products. I would HIGHLY recommend going to HHGREGG!

I have 2 words for HHGregg: Circuit City
I came in this store with the intention of buying a Television, it was Friday at 8:30 pm, I could see through the front window they had plenty of red shirt employees so things should go easily, when we came in no one greeted us or asked if we needed any assistance, we walked over to the TV dept. which had only 2 sales assistants and 1 trainee working that department and they were busy, I found the same set I had seen at Sears earlier but it had no price on it, I tried to get someone’s attention but the they were too busy selling HDMI cables !
Meanwhile in other areas of the store the red shirt employee’s are standing around with their thumbs up their ass, throwing wadded up paper at each other and totally oblivious of the 2 people leaving their store that never spoke to one red shirt employee in the 15 minutes they were there!
Oh Yeah… I bought the one at Sears