Grace Auto Repair

These guys are so helpful and nice. I drove up without an appointment and they were happy to help me. When they couldn’t get the part that day they lent me one of their own cars to drive to work the next day. I have no idea if their prices are legit but I didn’t feel ripped off by them, which is rare.

I’ve been a loyal customer of this garage for twenty years. There has been a revolving cast of characters over that time, but I have been generally happy. I recently had my car towed in when it sputtered and stalled. I had not previously dealt with the guys who were there. The computer code indicated my car needed a new ignition control module. Grace also said all four brakes needed to be replaced. That didn’t sound right to me because the car has very low mileage and I had not noticed this problem while driving. I opted to have the car towed to the dealership. I asked them to go over all the main systems of the car. I paid a little more for the ignition control module, but the brakes turned out to be in good shape.

This place is dangerous. I brought in my car for brake work, twice out of necessity, they wanted to replace parts that had been put in two months earlier, and after I left the place the first time the exact same issue was going on. I thought they may just fix it. Instead it cost me a ton to have more work done. As I was getting back to my apartment the brakes wouldnt work again. I should have known something was up when I dropped my car off the first time and there was a guy yelling at them for the exact same thing, paid for work and problem not being fixed, and they told him to piss off. Go here at your own risk

DO NOT TAKE YOUR CAR HERE!!! Shady individuals. We took our car here back in April because our drivers side window was not working, $ 430 later it was fixed but only to break again with the same issue in less than 6 months. We could not call with our question about whether it would be covered within such a short period of time because their phone does not work so we drove the car to the shop and asked, they said that they did not have time to review but we could leave the car overnight and they would look at the problem and paperwork to see what they could do. What they did was fix it without our permission and give us a bill. We will NEVER be going her again, there are disorganized and dishonest.

Went to have my clutch replaced just to find out two days later that the transmission was also shot. Something that they should have been able to determine before I spent a large amount of money and felt as through I had no choice but to add more to finish the repairs when I would have junked the car otherwise. 1 month later, my car needs even more repairs and an alternate shop discovered damage as a result of grace autos poor work. The owner is very nice and tried to be accommodating but it does not make up for the sloppy work the mechanic

Great job, Grace Auto! Great service, very quick, and they offered to fix something additional that had been bothering me, for free, and did so. I didn’t even ask — Tony mentioned it and they fixed it on the spot. Very good.

I was very happy that I took my car to Grace Auto! My car had body work that needed to be done, when I took my car to Grace Auto I was greeted very politely by Tony. He looked at my car and gave me a very fair estimate. After getting 2 other estimates, I felt most comfortable going to Grace Auto. My car was fixed in just a few days and it looked better than I thought it would be! They even fixed more than what I was expecting. Everyone there was very friendly and nice. I will recommend this place to everyone with no hesitation. A great neighborhood auto shop that does a great job and is friendly! Thank you Octae!

I have an old volvo, it needed a lot of work, well they fixed everything and it drives like new… and said if anything tanks, bring it back… this is a good thing.

This place used to be good. I’ve never spent so much effort trying to get a repair done in my life, though. I made no less than four calls AFTER the part was supposedly ordered only to be told repeatedly «we’ll call you when it comes in.» I even stopped by in person to ask. Same story. I don’t know if they just don’t want my money or the part never came in and they don’t care or what. Regardless, I’m using a new shop now. They get two stars for being good in the past.

A friend recommended them and they did a good job. I went to get the AC worked on and get an oil change. When they called to give me an estimate they said I needed new back brakes. I would have thought they were trying to rip me off and fish for more money but I previously had my front breaks done at the Honda dealership and they said the back brakes needed to be done soon.
My only complaint is that they need to work on communicating when the car will be ready better. I had to call several times to find out when it would be ready and the time kept moving.

After my great experience at Grace Auto a few years ago and after having to pay over $ 400 for a replacement side view mirror at the Toyota dealer, I decided to go back to Grace Auto when our car had another run-​in with the recycling bins in the alley.
The guy came out, looked at my busted mirror and the make and model of my car and quoted me a price that seemed too good to be true. (Spoiler alert: it was.)
The part was ordered, came in, and they took my old mirror off to have the new part painted to match. One might think that during that process, someone may have looked at the two mirrors side by side and realized that they weren’t same. That didn’t happen.
In fact, even after their mechanic installed the wrong part on my car and let us drive off with the interior panel of the door hanging off, they still tried to tell me it was the right part. When I came back minutes later and asked the mechanic why the power functions didn’t work and why the plug on the mirror didn’t fit the female end on my car, I was told that it was the right part and I could bring everything back and have them look up the electrical schematics to rewire my car and make it work. UH, WHAT?! You weren’t bright enough to realize you were installing an incorrect part and now you want me to let you rewire my car? I cut my losses, ordered the correct part myself and found a YouTube video to walk me through how to install it.
The guys in the office are nice and charming, but the guy who did the amazing work for me several years ago was nowhere to be seen throughout my whole mirror fiasco and this time around, they not only did shoddy work, they tried to cover it up and act like everything was fine.
Consider yourself warned.

Took a company vehicle here for an engine swap. They broke the power steering reservoir during the swap and epoxied it terribly. Also mangled a gasket for the oil sandwich plate gasket causing oil to leak. Power steering pump went bad shortly after due to loss of fluid. Took it back to them to make it right, they said it was on me and the pump was bad, and a gasket went bad. Had it examined by another party and they found damage and sloppy work.
Thanks!
Edit: Owner called to deny any claims of the power steering reservoir being broken while yelling and not wanting to hear me out. Simply ambushed me. Before the engine swap I had no power steering issues or leaking oil. After engine swap I had my power steering pump (which was swapped from old motor to new) leaking and whining, so how did the reservoir break and get epoxy on itself. Also the OD no longer works, the dash cluster is cracked, the coolant that put back in the vehicle was BLACK, the shifter came off, and the steering column covers are loose. Didn’t care much for these issues only the ones that affect drivability, but since he wants to deny claims.
Edit 5÷5÷2015: Owner’s brother offered me $ 100 dollars to take the review down, but maintained that they didn’t do anything wrong. Before all this he asked me to look into what the exact sum was for the repairs to fix their fuck up. I sent him an paid invoice for $ 400, he only offered me $ 100. Why even ask to find out the exact cost to repair the damages you caused, when you have no intent to make it right. I refused the $ 100 because it cost more than that, he said that going through the court would cost me more money (basically threatening me with legal action). I told him that’s fine, he said he’ll see me in court.

This place is the best! I’ve been going here since ’09 and have always had timely, honest work done.
They’ll treat you well, and if you’re lucky, share some grapes with you while you wait. :)
Oh, and you might even get a complimentary Grace Auto coffee mug too!

Professional, quick service, great price, I would recommend grace auto to anyone who need professional help!

This place is the worst. I called ahead and they said for me to bring my car in (on a Thursday morning). I brought my car in right away and they said they would call me at the end of the day. No call. I called in and they said they hadn’t even had time to look at it. I kept calling back every day, and by the time Monday night rolled around and they still hadn’t put the car on the lift, I took my business elsewhere. I understand if a place is busy, but they were incredibly unapologetic about this, and should have told me that they didn’t have time to help me rather than stringing me along.

Great experience…
Unilocaled this location while I was recently home to visit. My parents’ 2^nd vehicle had problems and they let it sit instead of getting it in for maintenance. Crew at Grace’s was very helpful. Inan was honest about prices and fast with servicing the car. My parents have a new mechanic!

I took my car to have the starter replaced. Inan, the mechanic, checked the battery which was working fine. We agreed upon a price, and I was going to pick up the car the next day.
When I came back, the mechanics told me that the battery wasn’t working anymore and it had to be replaced.
To make things worse, when I left the shop there was a massive nail in the tire.
Besides this, the shop is dirty and disorganized.
Avoid this shop and find someone who takes their work seriously instead of trying to make a living deceiving their customers.

I don’t use the phrase «highway robbery» very often, but it seems fitting for Grace Auto. I payed $ 500 in labor to have an ac condenser and fuse replaced.
Also good luck getting anywhere on the phone with these guys. I got talked over and interrupted so much, I thought I was in an SNL skit or something. It would’ve been hilarious had I not been getting bent over so bad.

Found it on Vw diesel forums.
40k mile check up on Jetta was ½ cheaper then what dealer quoted (dsg transmission fluid change).
But … customer service was relaxed to say the least: I had to itemize all the required replacements on 40k checkup (dsg, oil, engine & cabin air filer) & I’m afraid other «should check» items of the list in the manual were not performed.
They also didn’t have time to rotate the tires, but I was told I can come back & get that done for free another time.
Otherwise seems like a great Vw repair shop in Chicago. Thx
Ps: Fixed service intervals indicator reset procedure on 2012 jetta :)
Switch ignition OFF.
Press and hold the right-​hand button next to the speedo.
Switch ignition ON.
Release the right-​hand button.
Briefly press the left-​hand button next to the rev counter.
Wait for display to return to main menu.
The service interval indicator is now reset.

It’s hard to find an honest mechanic but these guys are the real deal; honest, genuine and friendly.
I stopped by a few days before Christmas because I had run over a truck tire tread on the highway. The plastic underneath my car was torn up and dragging. My fiancé lives across the country and I didn’t have the money to replace the bumper but didn’t wanna be driving around in a hooptie car.
The guys squeezed my car in to their busy day, put it on the lift and removed the plastic. No questions, no charge… just a few smiles and a «Merry Christmas» as I was went on my way.
It’s nice to know that some people still believe in quality service and understand the value of a good referral.