LensCrafters

Do not go here. Staff is nice, but the optometrists are incompetent. Some of the staff probably is also incompetent.
I’ve been to this store twice, to get contacts. I’ve worn contacts for 10 years. I know how this is supposed to work. The first time, they did the exam (my old optometrist retired, so I had to get a new guy), and they didn’t see that I had astigmatism. They got me contact trials that didn’t correct for it. Amazing. Then, once we got the right contacts, they ordered the wrong prescription. Then, after a month of having to wear my old, shitty glasses (since I was out of old contacts due to this nonsense), I got the right contacts for a year. Okay, fine.
Second time. Out of sheer laziness, I go back, thinking that since my information is in the system, it will be easy. Wrong. They do an exam, up-​charge it, etc. My prescription changed. I get the trials. I say «I don’t think these are right.» Kind of blurry around the edges, vague sense that something is off. The optometrist (a different one than the one who did the exam! — so how the fuck does she know it’s right?) then assures me «of course they are right.» They did the eye exam with a self-​adjusting focus thing, not the old-​school, and in my opinion, always reliable, «one or two» method. Anyways, I was able to cancel the order of the new contacts (I assumed the optometrist did her job correctly, and I just needed to adjust, but two days later I can only see well straight ahead, and anything on the sides is blurry; it’s like living in a fucking aquarium), but now I have to restart the damn process again at a different place.
This Lenscrafters is a shit store. I feel bad for the few good employees who work here.

Showed up 12 minutes late for my appointment, and they told me the optometrist wouldn’t see me. Terrible customer service. Will be going elsewhere for my eye exam

Honestly, I come here because it’s close and because Jenny Park is a very good optometrist, and great with my son and because, once waited on, we really have had some super people working with us. But walking in to the place is always awful. It’s like walking into a vacuum. No one meets your eye. (No pun intended). No one greets you. There is typically one person up front and they are on the phone, with three other staff members vying for their attention. They are way understaffed. Have an appointment? Sign up, and wait… and wait… and wait… they are always way late. You get the feeling no one will ever help you, your appointment time is meaningless to them, and that you’ll never get out of there. Leave a two hour window for what should be a 30 minute experience.

My experience with this Lens Crafters was stress free. The entire staff was attentive, highly professional & ALL were very personable. The exam with the optometrist was quite enlightening & all so stress free. The technician that helped me make a frame style decision was honest with her opinion, & suggested styles & designers I had not considered. I was never alone in a chair for longer than 1 minute. A very well orchestrated staff. My glasses were ready that same day. Past eye ware stores have taken as long as 10 days. Lens Crafters is a 5 star facility. I will be using Lens Crafters for all my future vision needs. Thank you to all Lens Crafters staff. LLAP.

Would leave 0 if I could. «Dr.» Nasim Nikoumanesh is the rudest person I’ve ever met! She was so condescending to me when I first walked into the store. She acted as if she is so much better than everyone, everything from her mannerisms to the nasty words that came out of her mouth. I feel sorry for anyone that has to be her patient.
The only saving grace at this place is the manager, Angelina, who is a 10 out of 10 for customer service.

I am extremely disappointed with the glasses I purchased from LensCrafters. I bought high index line bifocal lenses to wear when I wasn’t wearing my contact lenses. I was pressured into getting the non glare coating even though the sales person knew these were strictly for at home use. After a few short years of part time wear the coating is coming off creating a blotchy haze over the lenses. LensCrafters is AWARE of this and yet they state that there is nothing they can do. This is a crappy product! Why isn’t this disclosed that the coating wears off! I will never shop LensCrafters again!!!

I can always count on Rachel to measure my progressive lenses to perfection at this location. She had to fix an issue (I saw things crossed eyed) with a pair of glasses I bought downtown. I can now see perfectly! Rachel also worked with me on another pair of frames that she rocked out to the he T. I highly recommend Rachel.

Horrible management, I cannot agree more.
I was told they will order the contact lens for me and it takes about a week. They said they will call me, never did! THREE WEEKS passed, I called back and they have no idea when will the contact lens come in.
It seems no one will help you to follow up after you paid.

First… I want to say the staff has apologized repeatedly about the mix up… which i appreciate… but It’s still ridiculous.
I had an appointment in February. I ordered contacts and they told me two weeks. Three went by and I called. The staff member said he’d call me back. never did. I call back. Different Staff member ordered my contacts because they weren’t ordered before. No big deal they gave me a discount. Another three weeks go by they call to say only one box is in. I call back and they tell me Both boxes are in. I go in to get checked… one box still not in. Needs to be reordered. Another two weeks. Seriously Who is not doing their job? I appreciate the staff that worked to help me out and Dr. Park is very nice. I won’t be going back though.

The staff was friendly. I don’t know if this is true for all staff members, but the one I worked with was incredibly sales oriented. I had to be as pushy as he was to get some time alone to try on glasses. I had gone to a previous LensCrafters who had quoted me at 30 dollars after insurance. What a surprise it was when this man told me 180! And then I said no, then he showed me the 98 dollar choice, I still said no, then the 59 dollar choice and I declined again. So he said «well I guess if you don’t want the glasses to look nice or have any special coatings…» Uh I told you from the start I didn’t want those things! I’m a broke college student, what do you think?

Though nice, they try to up sell you with exams and I got the wool pulled over my eyes on contacts. Usually ordering online I went there December 31 for my exam and then was headed home to order my contacts when they explained they looked up the rebates through them and if I ordered I would get my rebate paperwork in my contacts box in which I would actually get back more then I paid out of pocket. I went with this. Now here the box has arrived, nothing about a rebate. I called and they did not help but just said go online to acuvue. Nothing. Called acuvue and there is no rebate. So now I’ve completely overpaid and I can’t even return them and order from online because that years insurance is over. I wish they would have cared about the people that bring them business and been truthful.

Update: Coat Rack now available near exam rooms.

I’ve experienced better. A fairly lack-​luster experience overall.
I’m not sure what has happened to this place since the last time I was there, (all be it it was about three years ago) but, its not what it used to be. Maybe the internet is killing storefronts like this and thus they have to charge exorbitant amounts for the limited products they carry in order to stay in business. The selection of frames, while seemingly large, is a lot of the same style of frame over and over and over again, just a different color or arm width. Not a lot of variance in styles. The selection was fairly status quo overall. Anything that I would deem as «Modern» is in the Luxury section of their selection and is priced past the point of obscene. Out of the store I found but only two pairs I would be happy going home with, until I saw the price for the frame alone. Insane markup on their products. I refuse to pay that much for a pair of frames, regardless of what designer name is slapped on them from the same factory in China that puts other peoples names on the same frames before they are shipped to the states.
Is what they were good for was getting in the same day to have an exam done for both contacts and lenses. I reserved my appointment online, which was convenient. There was no real waiting for the Optometrist and the eye exam went quickly and smoothly. NOTE: You have to be certain to ask the right questions at the right times though, otherwise they may run more tests and exams on you than what is necessary in order to get a prescription. Such as dilating the eyes or the digital eye health test. Its not necessary. They do say: «Now the doctor would like to run this test to check for your eye health, yadda yadda». and you will be asked if its ok if they perform the test. That is when you have to ask if it is necessary in order to receive a prescription for lenses or contact. Otherwise the additional exam/​test is more money, and if your eyes are dilated you will not regain your normal vision for approximately 5 hours. That is a procedure one must be prepared for ahead of time to have assistance with getting home, etc. So watch out for that.
Also, make certain you request a written script for your lenses/​contacts/​both/​etc. This way you can shop around for better pricing.
Lastly, I will say I don’t understand why they need to order contacts, which were a fairly common/​weak prescription. I also don’t understand why it takes 5 – 7 business days to get them. Contacts should be provided same day and be in stock, on hand. Other online retailers can provide next day service on contacts, why cant LensCrafters? My suspicion is that they do this as a means to try and persuade you to purchase a pair of frames and lenses, which can be ready in approximately one hour since they have a lens lab on site. While that is super convenient, that is also how they can place such a high markup on the selection of frames they carry. Even with a sale/​promotion running, which is most all of the time anyway, the pricing is a bit over inflated. You never are really getting a deal or a bargain here because the starting price is so high, that even on sale you are paying above a regular retail price in comparison to other retailers. I venture to guess their sales rely heavily on people who wait to the last minute to obtain glasses, or who need them right away, knowing that if they want/​need them they will have to pay whatever for them. The mark up is also probably high because they pay their associates on a commission basis for sales, so they attempt to assist the sales associates with higher pay by increasing the markup of the product. Sort of good for the employee, if they can find people willing to pay their prices.
All in all: Great Optometrist, however, I will take my business elsewhere next time. At least I got my prescription and can now go get the frames I want for an affordable price elsewhere.

The collection here is much smaller in comparison to others in the area, but more premium and so much easier to browse.

This was my go-​to place for eye exams for many years. Last spring I went in and was pressured into getting my eyes dilated, which I said I had never done and had no interest in doing. I had already finished the first part of the eye exam and the doctor informed me they wouldn’t release my prescription if I didn’t have my eyes dilated. That has never happened to me before. Being halfway through the eye exam and on my last pair of contacts I chose the $ 40 digital option instead of the awful drops. When the doctor was writing down my contact info she told me that there was no need for me to spend the extra money to get the specialized contact for my left eye because the astigmatism was so bad and no contact would ever properly fit. So she wrote the prescription the way she wanted and I bought them that way online. Now I can’t wait to go get a new exam because my left lens is CONSTANTLY uncomfortable. I have no interest in returning to this location, or even this business again.
The other staff members are all very friendly and they offer a wide selection of frames.

I had a good expierence, and the only reason I’m not giving five stars is because the pricing on glasses and frames is outrageous.
I have VSP insurance, which they started accepting the day I walked in (hayyyy! Go me) I was able to schedule an appointment for the next day and the guy who took care of me was great.
My contacts only took 4 or 5 days to arrive, they gave me a trial pair in the meantime and told me if any of my contacts were defective I could come in for a new pair.
Good service, fast shipping, and I felt comfortable with my doctor and appointment.
The cost of glasses and frames is just insane unless they have a promotion going on.

Great experience with my visit to this location. Daniela was wonderful. She took her time, gave some great advice and helped me pick out a perfect pair of glasses. Another plus was the time it took to get my glasses. It was fast and I didn’t spend the whole day waiting.
The price was a bit more than I was expecting but got the interest free finance so it’s gonna be perfect for my budget.
Now I see the things I was missing and look good doing it.

I’m a man of a certain age who has been blessed with great vision in a family where everyone wears glasses and/​or contacts with pretty strong prescriptions.
While my uncorrected vision is still quite good, the slight blurriness, especially while reading, prompted me to make my first eye exam in probably over 20 years.
The service was top notch, from the friendly and amusing banter when checking in, to the technician’s and optometrist’s very informative, easy, and comfortable exams.
I returned a week later with my stylish best friend to choose frames, and the service again was amazing. The streak continued when I returned a day later to pick up my cool new Burberry specs.
Apparently I have pretty good vision care from my employer, and the Lenscrafters folks on every occassion made sure I was getting the best bang for my buck.
Everyone I encountered was very warm and friendly. I’m so happy I chose this location!

I remove a star, not because of this particular store, but because Lenscrafters doesn’t accept my insurance. Boo!
Anywho, I have to give Lenscrafters props for their prompt service. It’s one thing to need my glasses tightened, I expect that to be quick and easy (and free, nice). It’s a whole other story when I break my glasses.
And when I say break, I mean snapped clean in half, no way on earth to be repaired. Lucky for me, they still carried the same frames. Unlucky for me, my protection plan and warranty had expired, so I still had to buy the new frames at full price. Still lucky for me, my lenses were perfectly intact and in a matter of minutes, they popped them out of the old ones, into the new ones, and I was out the door. All before my lunch break was over, can’t argue with that.
Be prepared, you may deal with 2 – 3 different salespeople when shopping at Lenscrafters. It can be confusing, but at least they were all polite and sympathetic to my plight.

Read the mixed reviews on LensCrafters and in particular this location. All I can say is my experiences have been pleasant and the staff has been easy to work with and helpful. Can’t say enough about Dr Park who I’ve seen for a few years now. She’s always taken the time to answer my questions and explain each step in the exam process. Would agree with other reviews that the store can get super busy and there can be a wait time. Still, that’s to be expected with any store in the heart of a major urban, high traffic area.
My sense in reading some of the complaints (as well as hearing people first hand in the store over the years) is some folks are just a bit too impatient and demanding. The staff if anything is very accommodating to some high maintenance, yuppy people that tend to live in this neighborhood. Sorry, but just calling it as I see it!
Been with LensCrafters for over 20 years and will continue to stay as a customer.