Ferguson Bath, Kitchen, & Lighting Gallery

My wife and I were re-​doing our bathroom and kitchen for our condo, so we reached out to Ferguson to see what our options were. After calling ahead and making an appointment, we were setup with Colleen who was absolutely phenomenal! Not only was she an absolute pleasure to work with, her insight, knowledge, and design recommendations were incredible. She made my and my wife feel completely comfortable while guiding us through the pros and cons of our decision making process. The icing on the cake was her funny sense of humor and constant smile. Call ahead and ask for Colleen!

Stopped in here about a month ago looking for replacement cabinet pulls for my kitchen. I am very unimpressed with the level of service provided by Colleen who seems to be very uninterested in assisting customers. I had sent my daughter in while I got my cabinet sample. My daughter indicated that the sales person had a bad attitude. Colleen finally got out of her chair to assist and looked online for a product that I was interested in, commented that she would follow-​up the following day with the company, which she never did. I know who I will stop in at when I convert my multi-​unit bldg in Lincoln Park to my forever home, Studio 41. They have a great selection (much larger than Ferguson), and excellent customer service, from start to finish. Go into the Lincolnwood location, and ask to see Rahnae. Not only did she assist me, but went way out of her way to make sure that I was satisfied. I also paid far less than I would have at Ferguson.

They went above and beyond in customer service for me. I was working with Ernie at the service desk and it was just great.

We were the only two people in the showroom and we walked around for 30 minutes. Two sales people were there and wouldn’t even acknowledge us. It was surprisingly rude. We decided to leave and shop elsewhere.

Between a very limited showroom and a sales person that talked WAY too much, we ended up getting something on-​line to avoid the tax anyway.
We were looking at ceiling fans and they had a very limited selection on the floor, so they sat us down with 2 catalog’s to look through and a whole lot of small talk.
Stick with amazon (so far no tax), my friends, especially since you can’t see it in person anyway.

They can’t touch ABT’s pricing…

SO impressed! It is almost unheard of to get the level of phone support I experienced during my recent plumbing problem; most places want to rush you off the phone if you need plumbing parts support. Most businesses of any kind in fact offer very little customer service at all anymore Saul really went above and beyond. When it turned out that the warranty parts he identified and had shipped to me did not fix the problem (at what turned out to be no cost so no profit to Ferguson) he helped me again to identify the replacement lav faucet that matched my 13 year old tub faucet, now with a different order number and name than when purchased. This place absolutely deserves your business. (and this employee should get a raise! Very pleased.)

Ferguson Enterprises … aka Ferguson Bath, Kitchen and Lighting Gallery.
Man, I’ve really been avoiding writing this review. It’s not going to be pleasant, so get ready.
OK, so my husband and I just bought a new condo, and we wanted to change out some of the builder’s grade light fixtures that were in the unit. So we hit up a bunch of specialty lighting stores, and Ferguson was one of them.
We were greeted by Jennifer, who was really friendly and helpful. She gave us a bunch of large catalogs, which were not cheap (a few of them retail for $ 15 each, according to the back barcode), for free. After going to a couple different places and comparing prices (it seems like prices on any designer light fixtures are going to be about the same wherever you go), we decided to order from Ferguson since we were given all of those huge catalogs for free.
So, we have a pretty large order. We bought three pendant lights for over a kitchen island, a drum light for a dining room table and a large entryway light. When our order arrived at the store, the box that the entryway light came in was damaged (I posted a photo of the damaged box).
My husband was the one who picked it up from the store. When I got home from work and saw the box, I was like, «O-​Kay, what the heck happened here?» My husband said the store acknowledged that the box had been a little damaged in the shipping process, but that the fixture should be OK. When we opened it up, the fixture itself seemed pretty intact; some of the spokes that held the light bulbs were a little bent, but we were able to bend them back into place. However, five or six of the little, silver balls that held these glass pieces onto the fixture were scuffed in the shipping process, scratching the metallic finish. (Everything else we ordered looked great and was not damaged.)
I sent Jennifer an email telling her about the scratched silver balls on the entryway light. She said she would contact the manufacturer and have the replacement balls sent to our home. After waiting a couple days, I emailed her again asking when we should expect to receive the replacements. She said we should get the replacement parts by the end of the week, and she would send me the UPS tracking info. After waiting another five days without receiving the parts in the mail or the tracking info, I emailed her again. She apologized for it taking so long to get the replacement parts, but she said she didn’t have any tracking info to give me. She said she would get in touch with the light manufacturer and have this resolved within the next 24 hours.
After waiting two more days, I sent her another email, though this time I tell her that I’m really unhappy. I said I was trying to be reasonable, but this was getting a little ridiculous and needed to get resolved right now – especially since we spent SEVERAL hundred dollars with her company. I then suggested swapping out our scuffed silver balls with the silver balls that were on the floor model of the exact same light fixture in her showroom. She said that was fine, and my husband stopped by to swap out parts, and that was that.
When it was all said and done, yes, our problem got resolved, but the process it took to get there was pretty inexcusable. I mean, to me, the true test of a company is its ability to handle a problem. In this situation, Ferguson came up short. It shouldn’t take two weeks of emails back and forth to get a problem resolved. And, mind you, the problem only got resolved after I suggested swapping parts with the floor model. Who knows how long we’d still be going back and forth without a resolution, had I not suggested one.
Throughout this whole process, Jennifer was friendly and polite. I never got the impression that she was blowing me off – she always responded to my emails – but she didn’t exactly do what she said she was going to do in the emails. The only response I got was when I followed up with her after not hearing anything after she said she was going to do something. It just seemed like getting my replacement parts was not a priority. Besides, being friendly and polite in email correspondence doesn’t equate to good customer service when a resolution has not been reached.
The bottom line is that when a customer has a problem with a product, fixing that problem needs to be a priority. In this case, Ferguson did not do that. All of these specialty lighting stores sell the same fixtures, so I would recommend ordering from a different store.

This place is the best. When it comes to plumbing and costumer service
If they don’t have it they will make it.
I have been coming here for a lot of years and it only gets better
I recommend this place to contractors and home owners too