Chicago Moves Truck Rental

DO NOT USE THIS COMPANY/​LOCATION!!!
If only I had looked on Unilocal prior to reserving a truck through Budget for my move from Chicago to Michigan…
It starts out as the say, I go to a non-​existent address posted online and given to you with your reservation at 9am to pick up my truck, at a non-​existent place on Western off Peterson only to call and very rudely be told that is not their address, they do not currently have any trucks and I can pick up a truck across town at their Elston location at 12.
Completely exasperated, I call Uhaul to try and set-​up a last minute rental, I’m told they have one and all my problems are solved! Well until after waiting an excruciatingly long time in line at this one shop and once again am VERY rudely told there is no truck, despite the confirmation I had received.
So I head back to Budget (Moving Chicago) and confirm they will have a truck ready at 12, an hour past my 11am move out deadline, they now tell me the trucks will not be there until 3, apparently the trucks are not housed at this location either and they are waiting for them to be delivered. With no other clear option, I resign to waiting until 3 to pick up my truck.
Just to be safe, after 2 unsuccessful attempts, I call again about 30 minutes later to reconfirm and make sure this is a hard confirmation for a truck at 3, the man who answers obviously annoyed with my third call today rudely assures me there will for sure be a truck waiting for me at 3. Mind you, with this third call it is also the third time they have taken my full name on the reservation and confirmed my truck.
I arrive to pick up my truck at about 2:40. I’m once again rudely told the trucks are not there yet and they’re waiting on an update from their transporter on when the will arrive. Fine, I’m here, trucks are on their way, I try to get everything finalized so I can just leave with my truck when it arrives.
Then I’m told I do not have a reservation. I’m dumbfounded, I have called them 3 times each time giving my name and receiving confirmation, then no one admits to talking to me, then the person who confirmed this 3 times with me denies he ever spoke with me, then he decides he did speak with me but looked up my name after and I didn’t have a reservation.
3 calls, 3 times I gave my name, 3 times I received a confirmation, now 6 hours after my original reservation time, I apparently do not have a reservation with them and they have no trucks. With an undeserving calmness, I very politely, albeit exasperated to the fullest, try to make sense of this and determine my options, 4 people are behind the counter, no one will make eye contact with and some even turn their backs as if I am no longer there, yet retort clipped responses to anything I say giving me no assistance whatsoever and will not even call Budget or see if another location has an available truck.
I left this disaster of a company feeling less than human after the way I had been treated. Despite my Uhaul reservation being made last minute and the day of, the wonderful Uhaul location on Fullerton in Lincoln Park helped me immensely by securing a truck for me. I finally moved out of my apartment and headed on my way to Michigan, only 12 hours after the whole moving truck fiasco began.

Yes, their address is listed wrong, which is lovely to find out at 8am on the day you are moving. I showed up at where their address was listed and they weren’t there. After several phone calls I finally got the right address and had to take a cab to get there, as I didn’t have a car or time to mess around. This is after they told me I gave them the wrong number and that’s why they haven’t returned my calls. Yes I must have gotten my own phone number wrong in both the messages I left them and on the form I filled out online.
OK I got my truck. I can deal I think to myself. But it wasn’t over yet.
One month later, upon checking my credit card statement I noticed I was charged a penalty for not picking the truck up. Ironically this charge was right underneath the initial charge plus mileage of the truck I had picked up.
They sucked. Luckily my credit card doesn’t and I won my dispute against them.
Don’t be fooled by their lowish prices

I rented a 16′ Budget truck a month before I moved, was armed with my confirmation number, and in the midst of some hurried last minute packing the day before I was to pick up my moving truck when I get a call at 2:30 p.m. on Saturday, June 30.
A: Hello?
CM: Yeah, just called to tell you you’re on a wait list for your truck tomorrow.
A: Wait, what?
CM: Wait list.
A; You don’t understand, I have to be OUT of my apt tomorrow. Do I show up tomorrow morning at 9 and hope there’s a truck.
CM: No, lady, we don’t have no trucks. We’ll call you around 10 and let you know.
A: Well, what do you suggest I do? Do you have the number of another Budget renter?
CM: No, lady, you’d have to call Budget for that. (CLICK)
Oh yes he did. He left me high and dry and no 800 number.
After many irritating phone calls (Budget offered to put me on a wait list again… hello, MOVING TOMORROW, no wait list, NEED TRUCK!!!) I finally got a truck.
What a fiasco. I’d never rent from here again.