Extra Space Storage

I am grateful for the excellent customer service I have received from Daniel and Lupe at Extra Space Storage. They are professional, supportive, responsive, and accommodating.
The facility is well-​lit, clean, and secure. I think I made the right choice and am pleased to be using them.
I’ve only been there for 1 month, and so can’t speak to the surprise rate hikes mentioned in other reviews. I will let you know if this happens!

Long story Short… BEWARE OF RATE INCREASES!
I originally rented a 15×15 unit on the 4^th floor for $ 147.00 a month. On move-​in day, both sets of elevators were not functioning. After an hour of waiting, with trucks and moving men, Daniel the facility manager transferred me to an available unit on the first floor at the same rate. At that time I was beyond satisfied with the service and accommodations provided.
After 4 months I received notice that my rate would be increasing by $ 110.00! I called and was informed that all units receive a rate increase usually at the 6^th and 12^th month of renting. I was NEVER provided any information on rate increases. After several phone calls my rate increase was adjusted to $ 30.00 more a month but I believe my rate increase should continue to reflect that of the unit I intended to rent on the 4^th floor. A fourth floor unit now goes for $ 155.00.
I understand the unit I am currently occupying has «attributes», as they say, that are worth more than what I am paying but I would not be in that unit had the facility been fully functioning. I am still not satisfied and have been truly waiting over a month to speak with Mitch the district manager.
Daniel has put me in a terrible situation as I have moved out of state and have no capability of moving my belongings. He stated he needs to do what is right for the company and that the rate increase is more than fair and if anything should continue to be more… beyond disappointing.

This was my first storage unit experience, and Extra Space made it easy and painless. I signed up online, went to check out the place and moved in. The managers are friendly and helpful, and the facility is clean and seems well secured.

I recieved excellent service from this place! Firstly, i found a rate online for $ 17 a month for a 5×5 storage unit and when i called about it, it was legit! All i had to do was pay 12 months up front to get the deal for a year (if you dont pay up front the the rates can fluctuate each month). Only cost me $ 209 to rent the space for an entire year… now thats a great deal! Also, the staff was extremely kind and made the process painless. They gave me the closest available unit to the door so it was easy to move the storage in. Another plus is you can pull your car/​truck INSIDE… dont have to worry about unloading everything in the cold and they provide carts for you! Overall, great experience and if i can get a deal equally as good in 12 months, I plan to stick around!

On plus side, the building is clean and leak (water) and pest free.
On the negative side is that they lure you in with a low price, and once you get your stuff moved in (and are less likely to want to move out) the price jumps up. I was renting their smallest unit, 5x5x5x, it started off at $ 22 a month, and by the time I left it was $ 62.
Personally I would not do business with them again.

Website is easy to use and made reserving space super easy. Customer service on the phone was friendly and helpful. First month of rent is free, regardless of how long you stay. Facility is well lit, clean, and temperature controlled. The staff allowed me to view and approve the unit I had reserved before I signed anything. Very secure, key code is required in multiple entry points to gain access to your unit.
Moving in was easy, the hours are convenient, the staff was helpful. Parking is easy. I will use them in the future and would definitely reccomend this facility to anyone in need of storage! Location is conveniently close to the expressway.

-** (NEGATIVE STARS!!)
Ok, I haven’t actually USED the storage facility, but I was looking into it… UNTIL, the mafia collection agency called everybody I know to seal the deal! WTH!!!
Well, to start it off… I called to inquire about the prices. I thought they were pretty good, so I told them I was at work and I would call them back in approx. 30 –45 minutes. She was like, «You can hold it with a credit card.» I was like, «AGAIN, I am at work and don’t have my purse with me.» She goes, «Can you call somebody and get your credit card number? I can hold on.» WTF!!! That should have been my first clue. I go, «NO. NO ONE has MY credit card numbers. I gotta go.»
Ok, to bring you up to par… I work for the airlines. The phone I called on is MY WORK PHONE where the FAA (Federal Aviation Agency) and the pilots are supposed to call in on… like, SO THEY WON’T CRASH. And, it is located at the GATE of our airline… it is soooo not for personal calls, but our bosses are pretty cool about OUTGOING calls. Anyway, do you know this heffa got the number off the caller ID, called back and my boss answered as she was scanning the passenger’s passes and boarding the damn plane?!! I didn’t realize it until later on. I just remember my boss looking crazy and angrily going, «Excuse me? Who do you want to talk to? WHAT?!! NO, you have the wrong number. This is NOT a personal line, this is a business.» Even though I had NOOOO idea that was the storage place my boss was talking to, THANK GOD I had given the idiot my nickname and not my real name. So, there wasn’t a way to link the stupid b*tch to me right off. If so, I would have peed my shiny navy blue pants right there in front of 150 passengers and a Federal Air Marshall on their way to JFK.
Fast forward… I stop by the facility to look at the unit after work. PRICES ARE TOTALLY NOT THE SAME. I told the guy about the internet quote I had received earlier. The guy had no clue what the hell I was talking about. So, not thinking (and BEFORE realization set in), I called the 800 number from my other job’s cell phone. Do you know «the mafia» started calling again back to back to back TO BACK on MY JOB’S CELL PHONE?
Of course, by now, I HAD HAD IT! Then, the light bulb went off about the call my boss answered earlier and I COMBUSTIVELY EXPLODED!!! I called them back and cussed their asses out! What is wrong with you people!!! I gave you MY phone number… stop pulling every damn number off the caller ID and calling it back like a friggin collection agency!
Needless to say, just because of that BS, they will NEVER GET MY MONEY. They can be GIVING AWAY their storage space, I DO NOT WANT IT. If you hassling me like a effing banshee BEFORE I rent your space, imagine what the hell you will do after my sh*t is in your lockers? NO EFFING THANKS!

manager is really great, it is a super clean facility and appears to be very secure. the manager helped us figure out what size we would need and whether to pay online or upfront for the least expensive deal and we feel really good about keeping out belongings stored here.