Express

I had the best shopping experience here 2 days ago. Had an upcoming interview and needed to get something to wear. The sales assistant, Kourtney, helped me with absolutely every aspect of what I needed and was super positive throughout the experience. Definitely put me at ease about the anxiety of going to an interview as well!
The ladies in charge of the dressing room and who rang me up were super friendly as well.
Thanks ladies!

I’m going to start by telling you that if you want to shop at Express you should go to the Michigan Ave store or just shop online. My review is simple, I’ve received more customer service from the app then I did at this store. I’ve made 3 trips at different times and dates and each time has been exactly the same. I walk in and there’s a man standing there who does nothing and says nothing. I spent about 20 minutes looking around, trying on a few things, and looking for sizes. In that 20 minutes I never see an employee in the store. I’m never asked if I need help, and I never end up buying anything. I actually one day walked to the Michigan Ave store where I was immediately greeted, asked if I was looking for anything specific, and told of all the great deals. I left with a new $ 230 dollar jacket. That’s customer service folks! Having worked for the company a few years ago I know what the standards are, and this store doesn’t meet any of them. Shopping at the state street store is a waste of your time, unless you’re totally self sufficient, then carry on.

Great customer service, and they have some really good sales if you time it right. Their clothing fits me perfectly for business casual attire, so I’m a fan!

I’ve recently started shopping again at Express after a longish hiatus. A shift in style brought about the time away. But this year, I’m back at Express, shopping away.
First, I adore their dress pants. I used to adore their Editor and have several styles. Now, I’m all about the Columnist. The pants sit low on your waist and are slim through the hip and thigh. They come in four different fits (barely boot, slim flare, slim and ankle) and in a variety of colors. I have both the barely boot and the slim. I prefer the slim since they fit like skinny jeans, but are dress pants. Boots fit easily over the slim fit too.
Second, Express also carries some nice tops for work — I’m a fan of the Portofino Shirt, which comes in two styles: long sleeve (that can be adjusted so it sits at your elbows) and short sleeve (works well on colder days with a cardigan thrown over it). They come in all different colors and patterns.
Last, their jeans are awesome. I have designer ones, and honestly, these fit as well — if not better. And, they are way cheaper than buying a designer pair. My personal favorite is the Stella low rise skinny jean.
I stopped by Christmas Eve to take advantage of their 50% off sale. Everything except for giftcards was 50% off. With regard to their sales, this is one of the better ones, so I made sure to take advantage of it. I stopped by around 11:15, and the store wasn’t busy at all.
I couldn’t find a top I wanted. I asked a sales associate for help, giving her a description of the top. She quickly located it for me. She was friendly and enthusiastic as well. The woman who rang me up was also very friendly. We made small talk about the sale.
If you shop at Express often, opening up an Express Next Account might be beneficial since you get coupons every month. Also, you earn points each time you purchase merchandise. You earn rewards once you’ve hit a certain point level. I saved another $ 30 off my trip when I redeemed my rewards.
Overall, I’d say Express is a good store to find affordable fashions. I’d definitely shop there again for both my work and casual clothes.

I ran in this morning after I partially split my pants at work. The gentleman working at 10am was fantastic. He was easy to talk to and helped me get the most out of my coupon and pick a great pair of pants for work and nights out!

I’ve been to this store a few times since it opened. This location has a very limited selection of styles and sizes in comparison to other Express stores, not to mention a generally stuck-​up staff.
This evening I was there right at 7:45 when they were winding things down and restocking for the evening. Made my selection and stood in a line 8 people deep at 8pm. I asked a retail associate near me «Do you all have another register open?» Her response: «Nope.» This response may not seem too out of the ordinary to anyone accustomed to the super-​friendly (sarcasm) retail vibe of State St., but I’m sorry… YOUR BUSINESS IS TO SELL CLOTHES. If I’m in line with an armful of clothes at 8 pm, don’t you still want me to buy them? How about, if you really want to be done with your shift and go home or go out or whatever you’re frantically folding shirts in order to go do, open a register, boost your sales and get the shoppers out of your store?
I tossed my almost-​purchases on a table and headed toward the door, remarking to another associate, «It’s too bad there’s not another register open — could’ve made a sale.» Her cheerful response? «Aw…sorry! Have a good tonight!»
If I were the manager of this store I would take a serious look at closing policies. If your big rush the whole day happens to be at 8 pm… Make. The. Sale. Happen.
Way to go, store-I-won’t-be-going-back-to-any-time-soon.