H&M

This location has extremely rude employees.
I went to try something on today and two black workers were talking to each other outside my fitting room. They were both in their late teens, early 20s… one guy and one girl.
They were talking about how all white girls are plain and all white people are privileged. Then they proceeded to say how superior the black race is.
Excuse me, if I’m so privileged then why am I trying to buy a $ 15 sweater at H&M.

Worst experience ever. Danielle the store manager was rude and unprofessional to me. I won’t ever be returning.

Literally every single time I step foot in this H&M, and want to try something on in the upstairs dressing room, I look down and there are weeks worth of dust bunnies. As if NO ONE in this store EVER sweeps it. Gross. Tag remnants, dirt, and dust bunnies. This time I just refused, and asked for a cleaner changing room. There is no way I was going to take my shoes off. The second room I was given wasn’t quite as bad, but also not clean.
This place is gross, way too crowded, and none of the employees give one rat’s a**.

I liked this store until had terrible customer service regarding a return. Whats worse is i contacted corporate and havent gotten a response about it. Not shopping here again

Currently been trying to check out for 30 minutes while cashiers talk about their favorite episodes of a tv show. This has been a reoccurring situation where checking out takes longer than finding the items I need

their dressing room stunk!!! like doo-​doo and diapers and boos-​nu-​nu! okay, I came on a day when they had plumping issues. I understand that. but their dressing room is complete falling apart. the door handles are falling off, the floor was literally dirty with dust bunnies and I don’t know, dirtiness. Their doors don’t lock and the booths are very small to change in.
As for the brand, their XS in mens is so large! all their xs shirts and tops are so baggy on me. So now I shop in the kids section for my clothes. the 10−12y boy sizes fit much better. I wish they had more fashionable kids clothes. as soon as the fabric or cut is nice, they slap a graphic or words over the shirt. I can’t catch a break in this store!

Not nearly enough people working here. Noon on a Saturday and 1 person working checkout. Long lines for everything and no one around to assist. I guess you get what you pay for.

WTF is going on with H&M in Chicago. I have visited other locations in the New York City area and the styles and stores are completely different. This particular store my fiancé needed a pair of shoes and we purchased a 10.5. This is his shoe size for all of his shoes and this pair of shoes from this location were too big. We then ordered the same shoes online and they fit perfectly fine. Not sure if the kids are running the store and marking merchandise incorrectly, but if you want to shop at H&M here in Chicago. Skip the stores and just buy it online. They have a better variety online anyway.

Pros:
–On trend and in style clothing
–Lots of options to choose from
–VERY reasonable prices!
–Great accessories
Cons:
–Dirty fitting rooms! I heard a woman next to me complaining to the fitting room associate that she put her expensive pants down on the chair in the room, and when she put them back on they were COVERED in oil of some sort??? She was very angry and the associate literally said «well we didn’t know there was anything on the chair, so it’s not really our problem.» She literally said those words! The woman asked to speak with the manager, who ended up giving her a 20% discount on a new pair of pants. But it still sucks for her that her nice pants were ruined.
–The quality of clothing and accessories. It’s actually very common to come across a stain or a hole in clothing once you bring it into the fitting room. I found a dress I liked which only had one dress in my size and was very disappointed when I tried it on and saw that it was already falling apart. The same goes for the jewelry as well. Don’t expect the things you purchase to last very long. But I guess with the prices that’s to be expected to some degree.
–Be aware that the sizes run very very small, and you are probably safer going a size up in almost every item of clothing here. I made the mistake of purchasing a few things without trying them on, and even though I am a Small everywhere else, they all ended up being WAY too small. Had to go back and exchange.

One of my friends always shops here and I love her wardrobe, but I on the other hand never find anything I like here… until today. I think the secret here is to try on everything cause it might not look that cute on the hanger, but just may look cute on. After several trips over many years to H&M I finally made my first purchase!
Very affordable clothes, but very hit or miss so definitely not my first go to store. Good luck during lunch time cause fitting room and check out lines can be long and slow.

The H&M near me doesn’t have a huge young boys section so I was very excited to shop at this location. Not very many clothes in his size at this location, but the $ 10 off $ 60 coupon allowed me to find enough to add to his spring/​summer wardrobe.

I didn’t know nowadays it’s difficult to find a basic black, loose-​fit, modest tee for work and everyday.
I like H&M. However, their selections on basic tees weren’t satisfying to my standard. Choices were either a v-​neck short/​long sleeve tee or a scoop-​neck short/​long sleeve. So what’s wrong with their selections? I may be picky and over-​thinking, but ladies need to accessorize a basic tee with jewelry or a fashion scarf. Theoretically, a simple pendant necklace should go well with the v-​neck basic tee, and pairing with a fashion scarf should be a universal option for almost everything.
My name is Rosa J., and I’m beyond a fashion guru. In this case, I’m going to call myself a «fashion philosopher.» Let’s me elaborate why I’ve coined this term.
Not all «necks» were created the same. Many scoop-​neck tees will no longer maintain a mathematically-​approved scoop curvature if an individual has extremely narrow shoulders. With that being said, the supposed scoop-​neck will become a sloppy v-​neck (yeah, I’m talking about Rosa J.‘s never-​grown shoulders).
Let’s go in depth on the science behind a basic tee. First of all, having an appropriate length on a tee is crucial. We now wear leggings, and sometimes, leggings are tight and will somehow lose modesty when you wear a basic, shorter-​length tee. In other words, you don’t want to leave my bottom bare.
Secondly, lots of times a v-​neck tee is «low.» Thus, how low is too low? It depends on your judgement and your physique. Often times your judgement and your actual physique are really not on the same page.
Anyways, after all that ramble, I did purchase for a tee for $ 12.95. I think that’s on a pricer side because I was estimating this specific type of garment to be under $ 10. That’s ok though. If this works out, the cost/​wear for this shirt will be worth it.
H&M has many cute things, which I can’t deny. They do have some Disney licensed items. Although they sort of failed me on the basic-​tee category, their choices on work apparel are solid and stylish.
Speaking of service, they really don’t have it. You gotta be self-​reliant when it comes to shopping at H&M or other competitor stores. Their check-​out process was speedy… almost too speedy in my opinion. The young lady cashier was really just impatient and counting the minutes until she could punch out.
If you’re a lady who occasionally want to dress boyfriend-​style, you can take time and browse through men’s department. Many accessories in men’s department are unisex, in my opinion.
H&M stores are usually large, so if you have time peruse through everything, you can probably find something you like.

While I do like the clothes H&M have to offer, their customer service, organization and overall vibe within the store is horrible.
I was looking for a specific blazer which I saw online that was on sale. As I was looking around the store not a single employee said hello or asked if I needed help finding something. I was clearly looking for something and the employees couldn’t even ask. After 10 min of searching though an unorganized store I finally find the blazer. Then I went to the register and when they rang it up it was not on sale like it was online. I asked if they price matched their online website and they said NO! I was shocked! I said thanks for wasting my time and left the store. That’s bad business and seems like they are taking advantage of the consumers. I would like to see better management and customer service from H&M.

The clothes and accessories here are cute, and reasonably priced. This particular location has a plus size section and maternity. I will have to say their sizes run a bit small, so definitely try your clothes on here in advance!
As for checking out, either there are NO employees in sight, or the line is long & SLOW… but it’s State Street shopping so it’s kind of expected. The staff always seem to be alright for the most part.
They have a lot of cute accessories and odds and ends, it’s a good place to shop for a gift for someone without spending a butt load of money. The jewelry isn’t expensive but it’s a little MUCH overall, I prefer Charming Charlie. Be sure to visit downstairs because there are more clothes downstairs at this location.

My favorite store to shop a. This location was organized and easy to look through. I can always find something for all life events here. They always have the latest trends at an affordable price. Online, I can always find things at a reasonable price.
I don’t like that they separate their plus size from the other clothes.

This H&M was clean and pretty organized. There was a lot of people there as well, which is good to see.
The prices were about average and their designs are right up my alley.

Well, I’ll start off by saying I always loved this location as it is easily accessible from the Orange line. I have never had a problem in this location with customer service because the cashiers have always been awesome. I always have a pleasant demeanor when dealing with people because I do believe that when you give respect, you get it back.
Today I was berated and embarrassed by an extremely rude cashier that decided she wanted to make a scene when I returned 2 ill-​fitting items including a dress and a pair of white jeans that I purchased while out of town.
I am a college student in the midst of finals and I am stressed enough as it is. I have worked in customer service so I understand how annoying it may be when customers return items, however, it is completely impolite to sarcastically ask someone if they «wore these jeans or if they just bought them this dirty».
Apparently I was dealing with the cashier from hell. She immediately started inspecting the jeans from top to bottom (exaggeratedly) and even INSIDE when I handed them to her. However, I felt as if any response I gave her even as to my reason for returning the items meant nothing as she had already drawn a conclusion in her assuming, ignorant mind that I had worn the jeans (with ALL tags still on them, even the sticky tag on the leg) got them dirty, and then returned them for the money.
Get your shit together H&M. How about some customer service sensitivity training. Where do you get these people? There are pleasant people that actually deserve these jobs.
I will NEVER shop at this location again. EVER!

Ok, I get it, this is a busy store in the heart of the loop, but that doesn’t excuse the horrific customer service. I work a couple of blocks away so unfortunately, I’ve been here a few times and I’ve never experienced a friendly sales person, and there are a TON). What you can expect are long lines – yes, obviously longer during lunch hours– cramped racks of clothing (be prepared to wrestle a few dozen tags and hangers), small and dirty fitting rooms, employees too busy to help you but not too busy to yell at one another about their next break, SO many cute options if you’re an XS but don’t even think of stopping here if you’re bigger than a S (maaaaaybe a medium), and more tourists than Macy’s.
Don’t even get me started on the renovation. What a mess.
A tip to H&M management: cut half of your workers, pay the remaining workers more money, and send them to a customer service seminar so they can learn to earn it.

Writing this review simply to point out that the images of the dirty fitting rooms were taken by someone who elected to disregard signs of a closed fitting room and decided to try on clothes in there only to then bemoan being kicked out because– oh yeah, they weren’t open in the first place. How can you possibly complain about a lack of common sense in an establishment when you yourself can’t seem to show any?
Anyway, it’s an H&M in the Loop. H&M’s in the suburbs are busy enough but we’re talking about a downtown store here. Come to expect long lines and heavy foot traffic (complete with tourists who stand in the middle of walkways and the dreaded double-​strollers!). Spare yourself and visit during the weekdays and NOT during lunch-​rush. The place will be deserted and you’ll fair better while still having to dig through things to find something worth buying.

UGH, I hate H&M. For lots of reasons. But I needed a few clothing items that were more «clubby» in nature and not too expensive, so H&M it is. The one star is for the plastic/​pleather black miniskirt I got and STILL think I overpaid for, at $ 25. More importantly, though, this is why this store lost the other 4 stars.
1) The store is CROWDED. With people, with clothes, with staff, with racks, with more people, Seriously– they need to take out about a quarter of the clothes on the main floor and put them away, so that there is room to walk around without getting bumped by every hipster-​tween-​tourist on state.
2) Carry more sizes. I almost couldn’t believe my eyes when I found a particularly cute, short, cheap knit skirt– 3 whole RACKS worth, and literally every single one was a Small or an Extra Small. UGH. And then, «Sorry What’s on the floor is what we have!» I’m a 10, and in some things, an 8. Imagine my surprise to be a large– the mediums were too small. Really? Thanks for that.
3) The staff here stuffs about 3 times as many pieces on each rack as there is room for. SO, once you’ve dug through the 800 extra smalls to find the one medium/​large, you will have inadvertently pulled 4 others to the floor with it, as all of the hangars are tangled. You will be so frustrated with the process that you will leave them there and not feel guilty about it. Speaking of frustrating…
4) Forget about waiting in line less than 15 minutes to try something on. Its H&M. This place is stressful and not fun to shop in, so let’s make the fitting room and checkout lines SUPER long! I was trying to run this errand quickly on my lunch hour. I’ve figured out the problem: clothes are so China-​fabulous cheap, that people take in armfuls of clothes to try on. You will stand in line for a very long time, and when you finally get into a room? They’re disgusting. Those pictures I took were from an open, functioning changing room. GROSS.
Another 15 minute wait in line to check out (with– I counted– 15 people behind me) and I was practically running out of the store. I won’t be returning any time soon.