Enterprise Rent-A-Car

Glad to have this convenient location, and I’ve used it a lot to rent cars for trips to see family in Michigan or whatever. It’s an easy CTA bus ride from home. But for my rental this past May 6 through May 9, I encountered a weirdly hostile response to my declining the optional coverages; if I didn’t need the car so urgently I would have walked away. I declined as usual and didn’t answer immediately enough to her question about my own insurance. «How are you going to protect my car?» And then once more, louder. I said I’ve never had such a hard sell on the coverages and that I declined. They’re optional, after all. She said (dig this): «No one has ever declined all the coverages.» I said, «I think many people decline all the coverages, and I’d like to get going, please.» Wow. Later in the month I rented a car in Houston at an airport, from Avis. They offered me optional coverages, I declined, and not another word was said, nor was anyone rude about it in the least. I know whom to avoid now at the Sheridan location but I wonder if I should just avoid it altogether now. Maybe there’s been a policy change. In the past, this has never been a problem, and everyone else has been great.

The people at this location were super helpful and my car was ready to go when I arrived. I got a free upgrade to a nicer car presumably because the smaller one wasn’t available.

Awesome customer service when I got into a car accident. Julian came to pick me up. He was professional, great driver, and he was so funny! Definitely made my day after a bad situation! Definitely will come back for any future car rental service!

The team at this location is phenomenal. Amanda and Nick go out of their way to be helpful. I’ve frequently needed to be picked up for my rental. No problem. One car I took didn’t have a feature in it that I wanted. No problem, it was swapped for me. If I have a question, they always have an answer. My husband and I recently started using zipcar and daily rentals, and because of the experience at enterprise we almost always rent instead.

The staff at this location was very friendly and easy to work with. I called ahead to see if I could come in an hour early and Andrew assured me that he would get me taken care of. Although I did reserve a standard car, I ended up with a sports car for the weekend for the same price (no complaints here!).
I wish that it was easier to return here — I would’ve liked to drop the car off Sunday night when I returned and just put the keys in a drop box. I would definitely rent a car from this location again.

This is my go-​to rental car site when I need to drive out of town for business (I don’t own a car). Although there have been occasional minor issues, the staff never second guesses me and does everything they can to make it right. They rarely have standard cars available when I go in, so I am almost always upgraded to an intermediate or better car at the same rate (I’m not sure if that should be classified as an issue or a perk. I’m going with perk.) What’s keeping them from that fifth star is the limited hours.

I really liked the staff, and that is a rarity in car rental. I thought Nick and forgive me, I forgot the young ladies name, were awesome. We flew in really early after the snow storms and needed to get around town, they were awesome in getting two old tired peeps back on the road so we could have groceries, ribs and beer for New Years and we did just that. Thanks guys! We will be back!

As someone who doesn’t own a car in Chicago, I’ve had to rely on rental agencies. Having experienced substandard customer service at Avis, Budget, and Hertz, I’ve had the opposite experience at several different locations (treated like my business matters) with Enterprise. I can honestly state that EVERY Enterprise employee with whom I’ve had contact has been impeccable in their courteous approach to me. However, I’ve found that their two favorite corporate slogans don’t hold true: 1). «Taking care of our customers-that’s the Enterprise Way.» and 2). «We’ll pick you up.» Because Enterprise insists on under staffing its branch offices during high-​volume hours, you can count on waiting around for 20 minutes just to RETURN a vehicle. No, my time isn’t valuable, of course not! Hey Enterprise: Staff your offices APPROPRIATELY during high-​volume hours!

They ran out of cars even though there was a reservation made for the car 2 – 3 weeks in advance.

They ask for too much. It’s just never easy with these people. Mind you, the customer service has always been professional, it’s the policies that hold this company back. I’m sure they have their reasons, meanwhile I’m booking a rez at Budget while giving zero fcks. Admittedly, I don’t rent cars often enough to pass too much judgement, but whenever I do, and choose Enterprise, there’s always some kind of fail.

Confusion at the pick up. Because I was using a debit card (with a VISA logo) I had to have a utility bill, cell phone bill and my first born to show at the counter. Of course this was in Chicago, where I was visiting, so I had none of those things. I was told every Enterprise is different and I should have called to be clear on the rental terms. What? I rent cars all the time and this is the first time I’ve been put through the wringer. On the other hand, the car was new and nice and the drop off went smoothly. Oh, and the pick up person also told me «you only pay for the time you use the car» when I inquired about dropping it off earlier than the time I indicated on the reservation. Not true. Paid thru the time on the reservation even though I dropped the car off 4 hours early. Not a warm and fuzzy Enterprise experience.

The employees were friendly, and everything about the car was fine.
I just wish they were open later. We rented a car for one day, intended to have the car back by 6 but ran into traffic.
Good part: they only charged me for the one day. Huge sigh of relief there!
Bad part: they didn’t seem to care that I don’t have a place to park this thing… I don’t own a car in the city for this exact reason!
Fortunately, they hesitantly allowed us to park it in their driveway and return the keys at 7:30 the next morning in order to not be charged.
I suppose I can’t complain about the experience, but something just makes me want to give it 3 stars.

Would be 5 starts but they are not open on Sundays or at least Sunday afternoon/​evening for vehicle turn in. This is hugely inconvenient after having to rent the can an extra day not to mention the hassle and cost of parking it in the city.
But these guys and gals are professional and helpful. I rent all my weekend rentals from them!

Just an update that this is still the best place to rent a car, and the rental office exceeds expectations, so I’m updating my original review to add the fifth star.

First off, a disclaimer, I prefer Enterprise. Although not always the lowest priced option, their service and worry free rentals have made me a loyal customer in my travels from Boston to Vegas.
Regarding the Edgewater Branch, under Andrew’s directive more often than not I’ve been upgraded and found the entire staff to be friendly and engaging. No doubt he leads by example as his team all seem to reflect his excellent customer service strengths.
I recently rented a car for only a day from Drew, who coincidentally assisted me both when I picked up and dropped off. Again, I was upgraded and he was efficient, amicable, and sincere from start to finish.
Honestly surprised to see negative postings about this location, in the past 10 years I have had nothing but good experiences at this branch and the entire team should be commended.

I made a reservation on Saturday, October 25^th. I then called the number to be greeted by a terse and very frustrated agent who told me «I can’t believe our district manager is still allowing reservations online. We have no cars and you’re just going to have to come back at the end of the day and see whatever I have left.» I’ve been renting from Enterprise for a long time and I have *never* been handled as if I were a nuisance. What’s going on Enterprise? I work in the customer service field and it is NEVER okay to be short and terse with customer who are just calling in to confirm reservations. I’ll not be renting from here any time soon.

I do a lot of traveling and have had plenty of bad experiences through rental services. This is Now my 3^rd time back at this location solely because of the staff and mostly because of the Andrew. Andrew has always given me the best prices and always has the car I’m looking for.
I strongly recommend this location for all rental services. Fair prices and no hassle. Fast and easy.

Great location! Great staff! Very accommodating, very polite. Neighborhood location. Fast service, great deals. I can’t tell you my story because I’m sure they bent the rules slightly for me but I’m VERY thankful!

On Tuesday, 07÷15÷14, I arrived at the location to pick up a one-​day rental for a trip coming up the following morning. An employee who I took to be the Branch Manager, (Drew) was on the phone working hard to calm down a customer who had apparently had some sort of road mishap. While he was doing that, another employee was sort of milling around and did not offer any assistance. I wasn’t bent out of shape or anything, but I was the only other person in the building and was waiting for the other employee to help me for roughly 3 – 5 minutes.
I was really impressed when Drew took the initiative to pause what he was doing with the phone customer to get his colleague focused on getting my rental started. I got the sense that they rely on Drew a great deal there, as once he was complete with the phone customer, he came over to help the other employee who was struggling to find my reservation. What I liked most about the situation was that without wasting anyone’s time, Drew fixed the problem, then told the other employee what steps he had taken. In so doing, he was sort of coaching the other guy along without putting him in an awkward spot. More businesses could learn from that management skill.
In closing, my workplace has really been increasing the number of one-​day rentals we’re using lately to accommodate various mission requirements. I’m not at all a fan of the hours and the «no drop-​box» situation they have going on at this location, but for the most part the folks who work there are doing the best they can with what they have. Good job, Drew. I hope you keep it up.

Huge fail. Rented a car on ⁸⁄₂ and we didn’t realize the plates were expired. Fortunately we had no issue but upon return this was our discussion:
Us: You rented us a car with expired tags and registration
Them: We have over 2500 cars in this area
Us: And?
Them: Well you would have been fine.
Us: How do you know that, were you going to speak with the police
Them: Blank stare
They also did not do a walk around when we returned it. Can’t wait to see what «damage» they come up with. Car was dirty, burn marks all over the driver seat and the back seat looked like several «pull and prays» occurred back there.
Won’t rent here again.