Enterprise Rent-A-Car

Pros: Got a free upgrade bc I came early and the car I had rented wasn’t ready yet. The employees were ready to get out of there so check-​in was really quick and painless (under 10 mins total). Also, she was really nice bc I was willing to take another car and gave me the gas. The rental was the cheapest in the area!
Cons: car had not been properly cleaned. In the glove, there was a food wrapper and in a side door, there was an empty beer bottle. Not a big deal– I just threw it out.

CB from Portland, Oregon. Arrived at 5.30 a.m. at Enterprise facility and left with the same car I booked online at 5.40 a.m.Good job Megan. Very good job and comfortable around you

Had horrible communication between the reps here and enterprise corporate. It was expensive, the local reps lied about not being able to do a one-​way drop off at the airport. They didn’t even answer their phone for a pick up from out hotel, we had to wheel our bags through downtown Chicago & into their weird little space. Not to mention this is the creepiest, most uncomfortable location. Feel bad for their employees.
Will never be using enterprise again. Would give 0 stars if possible. Super disappointing.

This Enterprise team is the best I have ever seen! Excellent customer service from the entire team-​Patrick the manager will make sure you have everything you need. Amanda is one moment behind the counter then the next moment scrubbing the car and then back in the office taking care of things without missing a beat and with a great attitude. Hayden is awesome as well.
They are conveniently located on the 2^nd floor inside the Hilton Garden Inn garage making them one of the busiest locations. So if you’ve reserved a car with them at a certain time and for some reason other people haven’t brought their cars back in time, making them «car short» — just be patient, they will solve the issue and have you on the road in no time.

The staff was very friendly and the pick up and drop off was very smooth. Great location by the «L» red line helps too.

The location was kind of a pain to get in and out of. People were backed up blocking the entrance when we returned the car. I had it for a half hour past 24 hours according to their check in time and they charged me over a third of the rental price for the extra hour. They were closing in 15 minutes anyway so it’s not like they were going to rent it out again. The car was dirty and didn’t have cruise control.
I used to use Enterprise all the time but lately have been going to SixT in Atlanta. If there was a SixT in Chicago I would have gone there. I don’t know if it’s just this location or if all Enterprises have gone downhill, but I was very disappointed.

Enterprise is great! I use them for all my rentals. I have always experienced great customer service when visiting the Hilton grand location. They make it so easy to rent here! I’m usually in and out in no time and on my way. They do a great job of explaining the car and making sure I understand how r everything works. Highly recommend renting here!

First the staff at both the downtown Chicago Enterprise and the O’Hare Airport were very sweet and polite. Unfortunately, Enterprise doesn’t have it together when it comes to picking up at one location and dropping off at another. When I picked up in the city, there was a $ 75.00 drop off fee because I was taking it back to the airport. I could not get an EZ pass or plate pass because I was dropping it off at the airport. Although the young lady knew that I was dropping off at the airport, she neglected (or did not know) that there is no signage driving through O’Hare to point you in the direction of Enterprise. There was a sign for every other major rental car company but not Enterprise. I drove through twice thinking that I missed it. I then GPS’ed the nearest Enterprise and the closest one that came up was a satellite office that was closed. After spending 45 minutes, trying to find the appropriate place to drop the car off, I Googled the 800 number and was given the address. When I returned the car, I asked the attendant how many people do they get a week complaining that there are no directions from the airport leading you to the Enterprise location and I was told «not many», and the girl asked, «When you picked the car up didn’t they tell you we were off site?» NO! They didn’t. I told her I picked up in the city and she said that explains it. I’m sorry, but that doesn’t explain it. If Enterprise does not have signage at an airport because they are so far off of property, they should inform their representatives of that and they should inform the renter. In addition, I should have been given the address to the Enterprise at O’Hare from the rep who I picked up the car from in the city. I do not blame the employees, but I do blame the company for not anticipating and training appropriately. I often pick up from one place and drop off at another and the next time that I do this I definitely WOULD NOT rent from Enterprise. As for dropping off and picking up at the same place, because of this experience, I would only choose Enterprise if they were far lower priced than everyone else.

This Enterprise location is amazing. Pat and his crew are so nice and accommodating. Always a good experience.

Enterprise is my rental company of choice and this location is great. Patrick the manager is and has always been accommodating. I will always rent and refer people to this location.

I never write reviews but felt compelled to for this Enterprise location because they have impressed me with their customer service time and time again. The staff is always incredibly friendly & accommodating and they make the pickup/​drop off process quick and painless. There are also never any mysterious surprise charges on my bill like I have seen with other car rental companies. Rayne in particular surpassed my expectations in customer service when I needed a car in an emergency and there were none left since it was the end of the day and I did not have a reservation. She made several phone calls and was persistent until finally they agreed to have one driven in from another location for me. I don’t know what I would have done that day if it weren’t for her. Thanks guys!!!

I had to get a rental car for work to drive to a presentation I was giving. I’m not a huge fan of rental cars in general — I always prefer to drive my own. That said, getting a car that wreaked of puke in bitter winter weather when you cannot easily have the windows down in most unpleasant. But what bums me out the most, is that the reps almost certainly knew this was an issue with this car before they ever let me drive it out of the lot. But by the time I was behind the wheel, the reps were long gone. If I had become aware of how bad the smell would get before I had gotten on the road, I would have absolutely insisted on a different car. In other news: those little Fords drive terribly.

Always had 5-​Star service at Enterprise Rent-​A-​Car locations! ALWAYS! Called this location a few weeks ago and spoke with Dan. What a nice Guy! Helped me secure a car for our upcoming trip. And he explained in detail how to take the Blue/​Red Lines from the Airport to get to the Enterprise office. Never seemed rushed nor bothered with my questions. Had had a similar, outstanding experience with the N. State Street Enterprise location in 2012 (Shout out to Lauren/​Jess!!!), but did not know if this location would provide the same quality service. Well… it did!!! I would never consider any rental car company but ENTERPRISE ! Chicago is a big, big City. Who would have known you could get «small town service» (friendly, professional) in such a big city? Also Dan has a great sense of humor:-). That goes a long way with me.
Sadly, I had to call today and cancel our reservation. Family emergency prevented trip at the last minute. Will certainly reschedule with Dan, Kyle or Charlie in a few months. Well Done Guys!

Very friendly staff. I took a rented Car from 10 E Grand Office in Chicago and very pleased with my overall availability of cars and key drop feature is fantastic.

My husband and I have rented from this location twice, and both time they have gone above and beyond great customer service to ensure we were happy with the vehicle we were renting. I cannot thank Rain enough for her kindness during our last rental. We are fortunate to live across the street from such a wonderful car rental company, it makes unplanned traveling so much less stressful.

They even call before charging you to variety the cost and make sure you were satisfied with the service.

The car I own recently had some mechanical issues that left me stranded and in a rather stressful situation. Both Keegan and Clark were so patient, solution oriented, efficient and helpful through the entire rental process from figuring out things to my insurance to the check-​in and return process.
Thank you so much for making an otherwise painful process absolutely painless!

Great customer service staff on board at this location. I made the reservation on priceline about 1 hour before I arrived on location to pick-​up the car. I wanted a small and economical car and they gave me a Fiat! I must have arrived at an ‘off’ time since I was the only customer there. When I dropped the car off on a Monday morning, it was packed, but I was still handled quickly.
The process was quick and painless and the personal interactions were great. The Fiat was lots of fun to drive! Thanks guys!

I had a reservation at this location for the weekend, that I made thru the Enterprise website, I get a call on Thursday confirming my rental, and then I am informed that they are not opened at the time I will return on Sunday at 530pm, as they close at 12 or 1pm, and they advise me to just do the night drop, and they will waive 50% of the fee, which was an additional $ 40, to $ 20. I said why didnt the website/​email confirm alert me these charges and has said it does, but it did not. I also felt it was was not right to charge me for a night drop, when they close at 1pm. I cancelled the reservation and went to Hertz, where I normally rent. I also usually use the Enterprise at 950 N State, but its closed weekends/​sundays, and the website says so.
I rented 150 cars in the last 2 years in 3 countries, and found this fee they wanted to charge unacceptable. I always like Enterprise for their consistent customer service, but they need to upgrade the website, and also have better hours, after all, its a major city location.

Since my last review I have rented here about five more times.
I’ve always been impressed with the service.
The people here work hard and take care of their customers. They are a class act.
The only one negative review I see on here, it seems that she had some personal issues.
This place is a great city location close to where I live, easy to pick up and easy to return 24 hours.