Enterprise Rent-A-Car

I reserved a car and when I called to come pick it up, I was told my reservation had only been «tentative», even though I made sure to confirm and offer my credit card when I booked. When I asked if they would call around to fulfill my reservation, I was told no, I would have to call around myself. Horrible customer service. I recommend renting elsewhere.

Let’s be clear about one thing: the people who work here try hard. I’ve never had a bad experience with the people here. HOWEVER this location is awful. I’ve rented here three times now and each time they have not had enough cars and I’ve had to wait between 30 and 90 minutes for a car I reserved for a particular time. That is, frankly, ridiculous. It should not be that people renting today are sitting around waiting for people to return cars so that you can leave. Terrible location. Rent somewhere else. 2 stars to recognize the hardworking staff.

I’ve had two experience with this particular Enterprise, neither of which has been particularly positive– the first was about a year ago when I made a reservation to rent a car for the weekend. I chose this location because its close to work and I could get out of the city and on my way as quickly as possible (I had about a six hour trip that night). So I go to pick up the car, and there’s no car available– I waited for about an hour after my reservation to even get a car. I thought this was unusual as I’d never had an issue with another rental company, however, I was willing to be patient because it seemed like a hectic day for the gentleman who was alone at the desk with no apparent assistance.
The second time I rented I had the same timeline with my rental– I waited over an hour to get a car, the same gentleman was again alone at the desk with no assistance, and there were a line of people waiting, most of whom had also made reservations. The kicker is when I was billed– I noticed on my receipt that I had been billed a different rate than my reservation, and I when I called to notify them they took my information, and promised to correct the charge. I called a week later when I still had not heard from them about the charge being corrected, nor had any change been made on my credit card account. Once again I was promised it was being handled, that it would take some time, but the charge would be corrected. It has now been four weeks and the charge has not been corrected. To say I’m dissatisfied would be an under statement.

We’ve gone back and forth on whether or not to call corporate based on our experience at this branch. We’re kind of of the mindset that we don’t want someone to lose their job, but we also feel that someone needs to know how we were treated.
We chose this place based on it’s proximity to where we were brunching and would need to be picked up. We utilized the ‘we’ll pick you up’ service and we were greeted within 5 minutes. The person picking is up was friendly and upon arriving back to the lot/​garage, she suggested we take in our luggage as she was not certain the car we were in would be ours. We asked if she might check for us, since we had 2 rather large bags (plus a dog). She said she wasn’t able to find that out and walked inside. If that was the case, then it would have been nice for her (or someone else) to help us with said bags. Husband had a tip ready to give her, but put it away when she didn’t offer. Meanwhile I walked inside, hoping to get an answer and took a seat while the man at the counter was dealing with the customer. My husband came in not long after and asked if we could leave the stuff in the car. The employee replied, «SIR, I don’t even KNOW you.» Yes, I swear… word for word. Sir, we are in a business, not on the street, not in your home. I understand you might not KNOW us and you might be busy and not know the answer, but that kind of attitude is unacceptable for patrons of your business.
I truly think he understood his mistake, after much side eyeing by me and a genuine interest in the nice, funny, and caring man (Laron) who eventually gave us answers and helped us. (we could have left our luggage in the freaking car we arrived in) When we were leaving, mr. rude bid is an overly friendly farewell and remarked at how cute our ‘poodle’ was. (which hubs sternly replied she is a maltese! lol) Later we realized the rude employee was actually the BRANCH MANAGER! We received a phone call from him a couple days later, asking how our trip was.
I do sincerely hope that Mr. Rude realized his actions and I do believe he took the steps to correct his behavior. Hopefully this was just a learning experience for him and he will have a job to come to tomorrow and the next day!

I was extremely impressed of how accommodating and helpful the staff was, especially the branch manager Ian. I needed a particular vehicle with short notice and extra considerations. Not only were they able to help, they were continually offering excellent service throughout the process. Thank you once again.

I just rented a car from this location and let me tell you, these guys are happy, positive, and ready to get you going as fast and efficiently as they can! The location is hidden from the world since its situated in a parking garage at the corner of 55^th St and Lake Park Ave. But as soon as you enter the door… an employee will greet you within seconds with «Hey! How you doing?» The phone rings a lot and the employees usually seem stressed but in a place such as a Rental car agency, they have to pick up the phones so they don’t lose business. It does take upto 10 – 15 minutes for your car to get so make sure to give yourself enough time when you arrive. I received a free upgrade on my recent rental because I let them know how satisfied I was on my last rental and it was just great! I have no complaints regarding the young men who work at this location.

I use this Enterprise frequently because I live in the neighborhood. I’ve always had a great experience and the people who work there are friendly and helpful. Sometimes it takes too long to get or return a car because they do a pretty brisk business and get a lot of phone calls. I’ve never been charged anything unexpected.

For starters, I’m not a fan of Enterprise, I think their fees are quite high and they don’t seem to have it all together like Avis. I use this Enterprise for one reason, convenience. Geographically, it’s close to home. This particular Enterprise on Lake Park is pretty professional and the staff is always kind and accommodating. The cars are well kept and always clean. My only concern would be the tight quarters that you have to drive the car out of, they are located in what appears to be some underground dungeon. The pickup and drop-​off service is a great perk.

I’ve used this Enterprise for business rentals and personal rentals.
The staff here is very friendly, professional, and many of the same faces year after year, so I feel good about that. They also do the pick up and drop off thing if you call ahead and request it.
The card at this Enterprise are limited, yet I’ve never had trouble getting a reservation except over the holidays. They run out of economy cars fast– but will give you free upgrades. This is a pleasure and not a problem– except when gas prices were so high and I wanted a small economy car so as to not pay much for gas. This particular branch also has some of the cheapest prices in the city!!!
The only con (s) I can think of– once there was no washer fluid in my car and my front dash was getting a LOT of salt spray– it was the dead of winter. (Annoying.) And then sometimes the car will be on ¼ tank when I get it. Of course I just have to return it with ¼ tank– but if it’s not your car, you don’t know how much gas to put in it to get you a ¼ tank. ???
I would recommend this Enterprise if you’re in Hyde Park. It’s friendly, reliable, reasonable, and a good neighborhood business.