El Conejo

the place is horrible. it is not ADA, hanficapped friendly. the parking lot DOES NOT belong to EL CONEJO, it belongs to the adjacent burrito place. you go there thinking you can unload and leave your car there, but you get a person vome over to threaten you to move your car or get towed! I had to tell the bus driver, my car cpuld not b towed bec. my mom was in it and she IS handicapped. the driver was very rude. he took 55 dls from the traveler for excess luggage, and when she got to the border, they charged her 200 dls. they promised she would arrive by 3 am, and arrived at 9 am. they promised ONE transfer to another bus, and they had two. it was an inconvenience because the traveler had to lug all that luggage around. before arriving to the border, the bus driver asked for $ 10 per person, to give to the customs agent, in lieu of having their belongings checked. in a sense he is making a collection to give to the agent, and belongings go unchecked, if everybody agrees to it. According to the traveler, the restroom smelled bad, and the seats were tight (for a big person of 225# or more). the tires on the buses are all of a different thread and make, endangering everybody’s life, if there was a blow-​out. I definitely dont recommend this place. unless you are willing to risk your life.

The one thing I admire about their service is that they leave and arrive on time. Their drivers are nice but should be a little more strict. Kids were running all over the bus for most of the trip. I understand their horrible parents should have been the ones saying something to their mischievous creatures but maybe the driver could have also said something on the speaker. Also, the air conditioner was broken so the driver had to open some of the windows. They really deserve 2.5 stars.

If you need to make a quick run for the border. literaly. these guys can get you there in about 24 hours. If you dont like flying or dont have the cash its a nice alternative. The buses are cramped and smelly after you leave illinois they might breakdown but you will get there.