Einstein Bros Bagels

Sad to see this one go—

This is my first time in this location and I have to say it’s a great place to start your day. Everyone behind the counter greeted you genuinely, asking how your morning has been and the woman who seems to be the manager is overflowing with a welcoming warmth. I also wasn’t aware that there’s a coupon I could have used to order my drink and the young man behind the counter still granted me the discount. Also within my few minutes of sitting here, the already mentioned manager made sure the senior a few guests after me received her senior discount. Maybe we each saved less than a dollar but it’s the staff going out of their way to help each of us out that stands out. Ill definitely be back !

While the bagels are delicious and I am a long-​term customer, the service lately has been absolutely horrendous! I went in today to get a few dozen bagels, and I was totally ignored by the ghetto girls staffing the store today. While my inquiries were answered with short snippy chicken necking googley eyed quips, the «no she diddend» attitude only go so far. Remember this is Lincoln Park, and while we value diversity, there is absolutely no room for rudeness and ignorance. Clean up your act or move your store somewhere else… all you have to do is read some of the other reviews to see the same comments! there are tons of other bagel shops with in a few blocks, and I’m rethinking my decision to continue to be an Einstein’s customer

Everyone at this Einstein’s always has a piss poor attitude and seems to have this air that I’m bothering them when I come in. I don’t go to Einstein’s often, but nearly every time I do, they have a very small selection of bagels actually available with the majority of the baskets being empty. The MAJORITY of your business is selling bagels. Is it too much to ask to actually have some available to purchase?

My son loves the bagels, the customer service is horrendous, they seem like they are zombies, no pleasantries or thank you’s! Just blank stares, give customers a little something!!! I was standing first in line with everything I was purchasing (not waiting for anything) and the cashier took a person who walked in front of me with a bottle of water. He apologized (I thought why didn’t you just say I was first before you handed her the money?) but she just dumbly looked at me and I told her, «usually first in line, first to pay». Very basic! It will be hard for me to go again!

I’ll never go here again. I repeatedly received poor service. I frequently came early in the morning on my way to work, and I had to holler back to the the kitchen to get people to come out (yes, they were open). Sometimes they’d wander out and completely ignore me, just wiping down counters and putting stuff away. Hello! You have a customer here who just wants a friggin coffee! I actually called corporate to complain, and while half the staff now acknowledges customers when they arrive, they are still slow. They just don’t have enough people on duty in the morning to efficiently serve customers. Plus they skimp beyond belief on the cream cheese. Lame, cause I really do like their bagels and I love their coffee, but not enough to put up with their crap. Save yourself the hassle and head across the street to Glazed or CBA.

It’s an Einstein’s. That pretty much sums it up. This location is no better and worse than any other, although I found this location to be cleaner than the others so hats off to the staff there. I ordered an open faced bagel sandwich on an everything bagel with ham, cheese, tomato and whatever the seasoning is on top that I normally love. This time they over did it a bit and it was quite salty and I struggled to get through the last few bites.

As usual Einstein delivers. I wish there were more of these in Connecticut because they are outstanding. Their cheese bagels rival some of the best I’ve had. I had the 5 cheese bagel with ham egg and cheese on it and the green chili cheese bagel with the salsa jalapeño cream cheese. Both were awesome. The only thing that could make them better were if they cooked their breakfast sandwiches fresh instead of microwaving. Still though it tasted damn good for microwaved egg. Wife enjoyed the vanilla hazelnut coffee as well.

Vanilla hazelnut is best «chain» drip coffee I’ve had. Extra points for having honey.
I’ve never experienced bad service or long waits.

Einstein’s is a very popular bagel spot. But the service here is terrible. Wait time is outrageously long, accompanied with attitude on the side.
I’m sorry I bothered asking you to do your job and make me the sandwich I over payed for!
This place makes CBA across the street so much more appealing and might convince me to raise my review score for it.

This Einstein’s was decent, if a bit mobbed on a Saturday morning. Service was slow and kind of confusing: the guys behind the counter directed all orders to the cashier, which, uh, kind of defeats the purpose of having separate ordering and cashier stations and lengthens the line tremendously. Great organization there. However, my pumpkin spice latte was hot and perfectly made, so I suppose the end justifies the means.
If you’re looking for bagels, however, they can’t beat Chicago Bagel Authority across the street. Ditch the chain and head over to CBA. Best bagels and bagel sandwiches ever! You’ll thank me later :)

Everything you would expect. Don’t park illegally… you will get a $ 50 ticket.

Pumpernickel bagel, not toasted, with garden veggie schmear, to go. How hard is that? Apparently, it is the most difficult task in the world, as this location of Einstein Bros Bagels has yet to get it right.
I always order the same thing if I am at an Einstein location (see above), so I am less than pleased when I end up with something else. Once, I was given a pumpkin bagel. Okay, pumpkin/​pumpernickel, maybe I understand that mistake, but when you hand me a cranberry bagel instead of the pumpernickel I order, then I have to wonder what is wrong with you, especially when you repeat my order back to me as you hand it to me. What kind of mind games are you playing? Not cool, Einstein Bros. Just not cool.
There are days when I am in a rush and simply don’t have time to go to NYC Bagel Deli or wait for one of the delicious bagels or sandwiches at CBA for my breakfast or lunch, so I was initially happy to see Einstein open in the neighborhood as a quick and easy alternative. How wrong I was. The service at this location is incredibly slow, the staff is often rude, and, as already mentioned, they seem to give you what they feel like making as opposed to what you actually ordered. Also, they will argue with you if you point out their mistake, and, as was the case the other day, they may refuse to correct the mistake.

The bagels are AWESOME and coffee is always hot and fresh, they now have free wi-​fi, and the staff is amazing! They may be a chain, but it’s unique how friendly and friendly neighborhood the atmosphere is. Get a baker’s dozen bagels with 2 smears for less than $ 15? PERFECT!
And despite what anyone says, yes you can use any refillable reusable cup — i have a starfucks cup i use often (it was a gift) and they let me refill it. These people work hard and will provide you with good service — you just have to NOT be an asshole to them — respect them — they respect you.

Giving it one star cause i cant give it zero .the service is slow and the customer service is mediocre .this morning, i forgot my wallet so put back an orange juice i had picked up and apologized to the cashier for forgetting my cards and cash at home. As im walking out the door she has an employee block the door and starts interrogating me about the ‘apple juice’ i had picked up. I informed her it was an orange juice and i had put it back, at which point the employee who had blocked the door walked over and started moving the orange juices around as tho she was counting them. An ‘Einstein’ u are very obviously not .it was a hot day — i had no jacket, and the only ‘bag’ i had with me was a messenger side bag which has one small compartment just big enough for a book –and the book was sticking out of it .so where was i supposedly hiding this ‘apple juice’. Apology from the suddenly enlightened counter girl who realized i had no place to hide something? Nope.. i used to go in 3 – 4 times a wk and put up with the rude service. Today was too much. Bagel authority across the street is much better foodwise and customer service wise. Who needs it?

Ever since Einstein opened a few months ago I have been getting my morning coffee there. Every morning I take in my own mug– I hate wasting all those cups and throwing them away. Well, this morning, Theresa, the manager so rudly tells me that I can’t refill it unless it is an Einstein cup! It seems bizarre to me that in order to get a refill I must use their mug! Bye bye Einstein, I’ll go next door for my morning coffee. Aren’t you aware you kind of have some competition across the street– their bagels and better and they are nicer. Chicago Bagel Authority… I’m back!

The food is your typical Einstein Bros Bagels.
Located in a neighborhood overflowing with young kids, this location is surprisingly un-​kid-​friendly. They have high chairs which are actually lower than the average high chairs at any other restaurant. And they have table, higher than your average high table at any other restaurant. I’m 5’1″. The seat of the high chair is at my knee level and the table top is at my chest level. That result in completely useless «high» chairs. When you enter the door, you will see a stack of high chairs never been used. Why did they even bother to order high chairs?
So if you have a toddler that’s still sitting in a high chair, don’t plan to eat there.

Snails and Bagels. Well you can’t get the snails on the bagel, but the service is delivered at a snail’s pace.
This place is night and day. On opening day and when the upper management is in town you’ll get speedy service and the place is full of foe customer love. Hey, I’ll take whatever love you’re handing out even if it is just a show for the big bosses.
But when the big bosses are away the mice will play, and they do. It’s always about three dollars more than you should be paying for what you’re getting. Sometimes they’ll sell you a coffee and then you go to fill your own cup an the coffee is gone.
It’s just slow, but it’s also just an Einstein Bagels. The actual bagels are quite good and they do have a toaster, which I love over a steamer, which you’ll find across the street. The coffee is pretty good too.
So I’ll go back because it’s a convenience play, but I’m never thrilled about the experience unless the bosses are there. When they are it’s as if you were the one millionth customer: just add confetti.