Door Step Cleaners

Stella is the best. She is the owner. Antonio — the Taylor is awesome. He does great work.
They sew buttons back on dress shirts for free when they break (I think shirt presses break the buttons most of the time).
I have been going here since they opened and they are great.

Somebody gave a dry cleaner a bad review because they don’t speak good enough english? Did not realize Donald Trump moved into the neighborhood.
Door Step came through in the clutch for me this week. I had a suit that was in the trunk of my car. A six pack of Bells Two Hearted Ale Bottles that I stupidly placed right next to it broke as I was driving around and left some awful stains all over the jacket. My dry cleaner up by work was not able to get it out. I took it over to Door Step and now it’s good as new!
I’ve always loved going here… friendly neighborhood business. Keep up the good work.

Amateur hour… I don’t know how you can be comfortable running a business in the 21^st century without providing immaculate service. When you randomly close 20 minutes before 7 or open your doors 15 minutes past advertised open, it’s infuriating. Many of us don’t have the luxury of hanging around waiting for your dry cleaners to be open and when you need your clothes done the most, these guys won’t be around. I’d go somewhere else unless you literally live within a 2 minute walk. They don’t provide collar stays and provide below average service. I’m looking forward to the days when startups and mobile dry cleaning services take over and make these guys obsolete.

Stopped in to get a pretty but horribly fitting coat altered. The lady was very sweet and she gave me a reasonable price and timeline. Picked up the coat and it fits perfectly. They even sewed on the two buttons that fell off during the fitting! However, I do wish they had checked the rest of the buttons, since poorly sewn buttons was clearly a problem, and I lost the top button (one they didn’t sew in for me) after first wear. I know that’s actually an issue with the original company (I’m looking at you, Steve Madden), but as someone who values attention to detail, I just feel it would have been easy and greatly appreciated.
Nitpicking aside, I’ll definitely be going back!

After about 4 months of flat-​out being lied to, I finally got my $ 40 for a $ 150 sweater they stole… I mean lost.
Fast forward to now — My husband took some straps into them to have velcro sewed on. They told him to come back in a week and they would be ready. (I wasn’t aware he used these cleaners until after he took them there)
We went in this past Sunday to get them and got charged $ 15. The «owner» told us how much of a problem it was because she didn’t have the right needle and how it was difficult and a few more whiny excuses, but she got it done! She charged us and we left.
We get home and the velcro was sewed on so poorly that it started to unravel as we took them out of the bag. The sewing was also pathetically poor — Much like a novice 8 year old trying to sew.
What really bothers me about this place is they:
1. Don’t own up to their mistakes.
2. Lie about who they are and what’s going on with their business
3. Isn’t truthful about certain projects they can and cannot do.
I much rather would have had them tell us they couldn’t do the straps the correct way instead of half-​ass doing the work and letting us walk out of the store with some crappy end product.
Stay away from here — Yeah — they are convenient and may do a good job with a few things, but their lying and overall shoddy business practices/​customer service isn’t worth the convenience.
Oh — and when my husbo brought up the sweater incident she claimed she paid me $ 80 (which is what I asked for in the first place) and told him his sweater was old so it didn’t matter. Who the hell is she to say my sweater is old???

I bring all of my alterations to Door Step Cleaners. Their alterations are very reasonably priced. I have brought in some complicated projects and they exceeded my expectations time and time again.

I take all my dry cleaning here and it’s always done quickly with no problems.
I’ve also come here for a number of minor repairs and the results were great. I think they charged me $ 3 to seamlessly patch a sweater.

The turn around is great.
The customer service here is awesome!
They’re friendly, welcoming and nice.
They also have an adorable resident dog.

I’ve given up on this place, even though it’s my closest dry cleaner.
Firstly: I had a coat where two of the buttons had come off. They were supposed to put the buttons on and clean the coat. I went to pick up the coat and they had cleaned it, but forgotten to do the buttons.
Secondly: I had a table runner with a burn hole in it from a candle. They said they could repair the hole. I picked it up and their idea of repairing ws embroidering a big green X over the hole. That wasn’t what I had in mind. (It was a beige runner with some leafwork on it. The X just looks random now.)
Thirdly: I had nearly the exact same experience with my shoes as the person below. I dropped off a couple of pairs of shoes for repairs. I knew that one pair would probably be really expensive to repair. So I asked that they call me with a quote first. They never called. So I stopped in a week or two later and all the shoes were STILL THERE. They hadn’t even been sent out. They said they’d send them out shortly. A week or two later, I called them to ask what the story was, and they told me all the other shoes were ready (thanks for the call) and I should come and get everything. I went to pick everything up and there was a pair of shoes MISSING. Turns out, they had never sent them in. (And it took them ages to find the missing shoes too.)
Maybe they’re okay for dry-​cleaning, but I wouldn’t use them for anything else.

To give these folks a test run, I dropped off 2 dress shirts. They got the job done expertly.
When I went in to pick them up, and drop off a king sized comforter for dry cleaning I had no cash. She gave me my 2 dress shirts back and just said, «no cash? i get that. how about you just pay next time?»
niiiiice.

This place delivers exactly what one would expect for the price. The service is great and the quality of the work is excellent. The prices are very reasonable. More importantly, the work is completely in a timely fashion at no additional cost. I am very happy with them and will keep using their services as long as I am living in the neighborhood.

I have not used Door Step for my dry cleaning needs yet but I brought in my leather boots a while ago to get an estimate on repairing the heels and putting some kind of traction pad on the sole. The lady was nice but said she would have to consult «her guy» as to an estimated cost. I said that was fine and to call me.
Close to a week later I call to see if they had an estimate and she said that the boots were already sent away to their shoe repair guy. Um, I was expecting a phone call with an estimate you guys. But whatever. Go ahead and fix my boots so that I can mark this off my to-​do list. I ask that she call me when they come back and are ready to be picked up. She said it wouldnt be a problem.
Four or five days after that, I call and she said that the boots were there and ready. THANKS FOR THE PHONE CALL. Jesus Christ.
It was $ 40 for new traction-​filled soles for both boots. After wearing them out a few times, the pads that they put on the heels imploded just like the original ones did. Not cool.
I took them to an actual shoe repair place in the loop and they were done expertly and very quickly. I now have no need or desire to come back to Door Step.

I get a little peeved when the people working at a dry cleaners don’t speak a lick of English.
Yes, I DO need to explain that maroon stain on my favorite green jacket so you can properly treat it. I don’t necessarily feel comfortable just pointing to the spots on my coat that are tarnished and the non-​English speaking guy putting a sticker on it. Don’t they need to know the origin of a stain???
Language woes aside, I do like Door Step Cleaners. They always have things done on time and even though I stress about whether or not they’ll get stains out of my gear (I’m clumsy and I wear my clothes hard, OK?) they always do.
So… A-​OK in my book.

I ran in here one day needing «same day» dry cleaning of 3 coats and a pretty shirt I wanted to wear to an event that night — even though it was past the «same day» time they got it done for me. Wonderful! THANK YOU!

Silver sequins and seashell beads on satin… Cleaned! I have a cocktail dress no one in wicker park could clean and these guys took care of it. After explaining the sentimental value of the dress the owner, Tony, promised to take care of it himself, and he did. Great prices, extremely friendly and polite. Will definetly make them my neighborhood cleaner.

Both times I went here to have my suit cleaned, they could not locate my suit when I came to pick it up and I had to come back another day. I was forced to wear an old suit of mine from high-​school to an important business meeting. I will not be coming back. I am so mad about the whole thing that I signed up for Unilocal just to post this review.

DELIVERY service — Sure, they have free pick up and delivery (with a minimum order, I think it’s $ 20 but not sure). But they never show up on time, if at all. I have come home early on numerous occasions to get my laundry picked up, or in hopes of getting my dry cleaning, but they never show up. I always have to call them and ask where they are. If they do show up they are almost always late, they never call to let you know they will be late.
WASH & FOLD SERVICE — Blech. I went to this place maybe 5x before I got fed up. Twice I had damp clothing — quite noticable in the socks. One time I opened up the basket to find very wrinkled clothing — They didn’t fold my shirts, they just folded them by the corners of the shoulders and draped them in the hamper. Then put heavier stuff on top, thus making further wrinkles!
LAUNDERED MENS DRESS SHIRTS — UGH. I didn’t know this place was bad until the 3^rd time I had my bf’s shirts done, he asked me who I was using and I told him this place. He told me never to use them again because his clothes weren’t pressed as well as other places, and they always had some kind of white fuzz on them that he had to clean with a lint brush.

I don’t really understand why this place is as expensive as they are. Maybe I don’t get stuff cleaned as often as some. But its a tiny little place that sends out all their cleaning and alterations. The first time I got some pants patched up, they ended up ripping again soon after, and I remember thinking that it was a bit pricey for the cleaning. Recently, they cleaned a dress, a scarf and replaced a zipper on a pair of pants and it was $ 22. That seems a little pricey for a tiny little dirty cleaner that smells funny. The name says it all, no one would go there if it wasn’t the closest thing to your door step. I think I’m going to walk a few extra blocks next time. They also told me they can’t clean the lining of my cheap pleather jacket because of liability. Seriously, dudes? Nevermind, I’ll hand wash it and save myself $ 15.

It’s hard to get excited over a cleaner, but for many of us they are a necessity of life!
I chose Door Step due to the simple fact that they are the closest dry cleaners to my apartment.
The guys there are nice. After a few visits they’ll remember your name. My stuff is always done on time, and their rates are about standard for cleaners. They have better hours than a lot of cleaners, including being open on Sunday. They accept credit cards. They offer free pick up and delivery, but I’ve never actually used it. Maybe I’ll give that a shot one of these days.
My only complaint regarding quality is minor. When I was getting my shirts with medium starch, some of them came back with crusty white stuff on them (eww). They re-​did those shirts for free, and switching to light starch seemed to make the problem go away. Not a big deal for me, but if you like more than light starch it’s something to be aware of.