Concierge Car Service

I am a Concierge in a Boutique Hotel here in Chicago. I have some guest that called ahead who wanted to book a luxury car while here. I called this place for 3 days before anyone called me back. Well they called this morning while I was on my way to work. He asked «did you call Concierge Car Service»? I say yes for 3 days I’ve been trying to contact you guys for 3 days and he says, «Do you want me to hang up and make it 2 more days»
If you want business this is definitely not the way to call someone back, especially after 3 days.
They also don’t give any prices on the web site, so you have no idea.
I will never attempt to call them again and I will be spreading this incident amont the other Concierge.
Later…I found out this jerk had the nerve to call my boss and report me — — -WOW — Unreal, you treat a past and potential customer like crap and then you report them — how deep is that?

Very terrible service.
I called to book a sports car for the weekend but they couldn’t say if the particular car was available or not and referred me to their website instead.
I booked the car on the website and got the confirmation a day later. I then got a voice mail saying I could not return the car on the requested day (yet their website claims 365 days a year service). I called to discuss and suggested I instead returned the car on the same day of rental but in the evening. This for whatever reason was not desirable either.
I then said that, since I will have to keep the car longer than I need it, I might as well get a car I will enjoy more. Asked the renter to give me a higher end car instead (he agreed to a 10% discount) but he could not confirm that cars availability either and said he would call me back.
He never did call me back for whatever reason (not wanting my business?). Instead I called again the morning of the supposed rental but with nobody taking my call. My weekend was totally ruined by not having any car available.
Now, perhaps the worst part was, that the following Monday I have a voice mail from Concierge Car Service saying: «What happened? Why didn’t you pick up the Porsche 911?»
How about:
You never confirmed the car was available
You never called back as was agreed
You never confirmed rate
You never confirmed pickup /​drop-​off…

I was going to go into an a long detailed story of why I think this place is horrible, but decided not to, this is all I will say, I booked them for my wedding and they showed up 40 minutes late with a dirty car that wasn’t cleaned or vacuumed, my ceremony started late and I didn’t even get a chance to catch my breath before I walked down the aisle.
Please think twice before booking.

Ladies, are you trying to come up with a VERY special gift for the man in your life? Let me help you. He does not want:
–socks
–cuff links
–a small replica of his alma mater’s football stadium
–something lame from the Red Envelope catalog (I mean, really, who gets excited about a watch-​winder?)
What he DOES want is to feel like James Bond for a day. You can help him feel this way plus win the title of «coolest wife/​girlfriend/​daughter» by renting the Aston Martin DB7 from Stuart at Concierge Car Service.
I imagine that renting any of their cars would be a flawless experience. Stuart was very helpful and courteous throughout the whole process. If you’re looking for something a little less «007» they also have a MINI Cooper, an H2, and several other very nice vehicles.