Citywide Supply & Service

Great doing business with Mitch and Citywide. My furnace was blowing cold air and the burners were not kicking on. Mitch walked me through troubleshooting and ended up being the furnace limit switch going bad. Replaced it with a new one, and everything is working perfectly. Customer service was above and beyond. Highly recommended! Will definitely be using Citywide again.

Open 24 hours a day? I don’t think so. I drove all the way down from the north side at 8pm on a Monday night in a snow storm to find that nobody was there. They didn’t even bother to turn off their neon «open» sign.

I spent hours searching Unilocal and Google Maps for HVAC supply stores and none of them would take my money (i’m not a contractor or wholesaler). I found this place, and while it is way out of the way, they actually would sell me a part for my furnace. The shop/​storefront is tiny and very little to it, but it doesn’t matter. They wanted money, I wanted a part, so it was a good match.
On a related note, i’ll never understand why so many places have in big red letters on their website that «We do not sell to the public». Why? Why must it be so difficult? I’ll take my business to someone who does, thanks.

It was Super Bowl Sunday and my furnace blower had been off since Saturday afternoon. The circuit board was fried. Instead of waiting for a contractor to come on Monday, I decided to try the repair myself. There are not too many local places that sell furnace parts to the public, let alone open on Sunday. Mitch sold me a replacement board and spent a few minutes explaining the wiring. He offered to help over the phone when I returned home. It ended up not being too difficult and I soon had a working furnace.

Citywide is a great resource for do-​it-​yourselfers. Got a good price on my furnace blower motor. Faster than ordering online and the flexible hours are great. Seems like most other parts suppliers only sell wholesale. Good, friendly service.

Citywide came through. On a Sunday morning, my thermocouple died as it always does on a Sunday morning. I was able to replace that but in the meantime something else broke. It was something I knew was broken and knew how to fix but it wasn’t a common part.
I ran and shopped 5 hardware stores and finally turned to the internet for some help. I found Citywide searching Google and yes, it was a drive but they were open and were able to help me find the part. Plenty of advice and very patient.
As of now — I have heat again as the thermometer dropped 10 degrees since the adventure began.

Woke up Christmas Eve to a 59 degree apartment. Mitch was able to have a serviceman here within the hour. He found a short in my Goodman central unit, actually two. It also seemed a switch was sticking or something. I think my last repairman may have cut the insulation at least that is what it looked like. No wonder my motor burned out twice!
Anyway I will definitely use them again. I am a landlord and often need competent H&A men.

I had the same exact situation as the other reviewer. Incredible service in 2010 — I had a bad experience with one heating company and then Citywide came out and were friendly, honest and reliable. They corrected the situation and I was one happy customer. Perfection. So why the 2 stars? Fast forward to a chilly Sunday November afternoon 2012, my heat goes out and I called and left a pleading message over the weekend. No return call. Called them Monday mid-​morning and left another message. Then, finally reached someone at 12 PM (still no heat by the way) and I said «I was wondering if I should call another heating company and make alternate plans since I hadn’t heard from you and it’s seriously COLD in here» to which he replied «yes, why don’t you». And that’s what they call customer service today — unreal!