Citibank

This is the worst Citibank I have ever been to. Long lines for tellers. Sometimes there is only one teller for ten people in line. Why is this allowed? The other employees don’t seem to notice customers as they sit at their desks or get up and disappear behind closed doors. The Skokie or Park Ridge locations are consistently customer service at Its best. They need to fix this problem here. This is also A very busy bank! Get it together Citi Bank! It not right to treat your customers like your doing them a favor. Maybe it’s time to change to chase.

Terrible experience. My son deposited $ 1000 cash in the outside ATM. It wasn’t working correctly, as per usual, and did not issue him a receipt. During this same time period both of my cards, debit & credit, were used for fraudulent activity. Long story short — my son’s $ 1000 cash deposit went missing and money was transferred from one of our other accounts to cover the deposit. Turns out the outside ATM is run by an outside company — so the bank does not have access to the tapes or records. They told us to go to the police — we did that and the police said there was nothing they could do. Citi was unwilling to get the tapes to verify my son deposited the cash. It took well over 3 months for them to give back the money. My assumption is that whatever company is running the ATM is also stealing the information of account holders and some of the cash deposits. That location was completely useless. All of our accounts have been closed and we’re now at Chase.

The atm never works thru drive thru, customer service is non exsistant! No teller drive thru service, and talk about bankers hours 10 to five ugh!

PATRICIA A FINLAY…
I. I don’t even know how to start this. But here goes. So I have been having issues with Citibank and to start off. NEVER open a new account online because banks in general will make you go through leaps and bounds to open an account. So I go in with my girlfriend and we talk to Patricia, and from the beginning she wasn’t listening to what I’m asking her. I can’t access my account, can’t make/​receive deposits and set up online bill pay/​Apple Pay… So literally NOTHING. So I explained to her to close my account and open a new one, because of those issues. They said I needed to verify my account with a bill (which I had done earlier in the process and tried to do that with 4 Other Citibank employees), and they were supposed to send the information and confirm with me later – but they didn’t. After having these issues of not being able to use my account after a month, my account cycled out and basically closed (which I knew that already). I tried explaining the situation to her but she keep trying to find out why I couldn’t use my account.
So as I explained earlier the account cycled out – so it didn’t matter and I told her when I first started talking to Patricia, she still went ahead asking me idiotic questions and tried to explain to me something that already had happened. She also asked why I wanted this particular account several times, which was very irritating and disrespectful to me.
She basically tried to «strong-​arm» me into having an account with Citibank (by forcing me to change banks) and so I strongly refused and asked to completely close my account and return my money back. She refused. She told me even though two days ago I made a cash deposit that I could access my account and said I had to wait. I didn’t, and told her thank you for wasting my time and left.
A word of warning. Don’t ever talk to the female branch manager at Citibank, she’s a cold, calculating, manipulative piece of work. I rather stand in line behind all Chicago and wait almost the whole day and only have that one thing done; than to speak to and get done early with PATRICIA A FINLEY. Watch that name.

Helpful, friendly staff. Just beware, at certain times, the parking lot is full & the line is long.