Citibank

I love this branch more and more every day. They have some limited free short-​term parking in back. The Branch Manager Gerald is super friendly and a fantastic resource on how to maximize your banking benefits. He surely helped me. i was thinking of moving banks seriously and he easily convinced me to be nearly a life-​long citibanker w/​o knowing I was thinking of leaving because of all the great benefits citibank offers especially with the thank-​you rewards program and the great creditcards they have. All the tellers are great. This is my home branch and I’ll be back!

Run, don’t walk, away from Citibank. I consolidated a SIGNIFICANT amount of money to this branch following the increase of the federally insured limits. One mistake after another. Started off minor, charging me a fee that a preferred customer was not supposed to be charged. Went downhill after I wanted to open a business account and a home equity line. Business account docs — oh like my checks — were never ordered and I still have no welcome kit over a month later. Major mistakes (on their end) on my home equity resulted in me being rejected despite having four times the liquid assets to pay off the line amount in THEIR bank and 800+ credit score, and low debt to asset ratio. Huge misrepresentations that got me rejected (I was rejected for the loan because my house allegedly was on the market — it wasn’t — they were looking at my neighbor’s listing with a totally different address). And it got no better when the big guns at corporate got involved. Waste of my time and told them to stop the loan. I am taking my hundreds of thousands out of the bank as a result. Unfortunately it is complicated as my investment contact there jumped ship and now I am going to have to figure out how to transfer all this — don’t have the time but I will. It will be worth it to get away from the incompetence and waste of time that Citibank has bestowed on me for being a «Gold» customer. What a nightmare.