Chase Bank

I walked into this bank about 2 weeks ago and opened a chase checking account. I gave the banker my chase bonus coupon, which was $ 300 (I got it in the mail from USPS). Since, this was my first time ever using a chase coupon, i simply confirmed with the banker that i would be getting my bonus within 10 business days, which he confirmed and said yes. 10 business days later, i didn’t receive my bonus; i called chase customer service, and they told me that there is no coupon attached to my account and i would have to talk to the bank.
When i called the bank directly, i was first told that, the banker doesn’t remember a $ 300 bonus coupon, and that if it was true, i should have received a confirmation letter that the coupon was inputted. i explained that i gave the banker the coupon, and they told me that they would research the matter and get back to me. Half an hour later, the bank called saying that because i am an existing customer, the coupon was invalid. As i was driving then and getting frustrated, i told them i’ll call back the next day.
The next morning, i called asking to speak to the branch manager, i was told she’ll call me back. I never received any calls, and was finally able to call back and speak to the manager after work at 5pm. I explained my story again, and told her that the fine print of the coupon says «Checking offer is not available to existing chase checking customers, those with fiduciary accounts or those whose accounts have been closed within 90 days or closed with a negative balance». None of this applies to me, and that i should have no problem receiving my bonus. She then said she’ll call back the next day after finding out what’s going on. Next day, no calls… i’m still waiting. At this point, i’m going to file this incidence with the BBB, and i’m debating just closing the account… such a mess. I’m glad i took a picture of the coupon before i walked out of the bank.
If the coupon didn’t go through, i should have been told right away, the same day i opened the account. Or at least be given a courtesy call telling me so. The fact that the chase customer service department on the phone can’t see the coupon says that the coupon was never inputted to begin with.

So today the Latin influence took over the music. This was a nice change from a boring old chase branch.
Our teller was Veronica, and she was awesome!
There was practically no line. We walked up to the window and it became a conversation while banking was being done. She wanted to know what brought us to the city, apartment hunting. How was it going, and tips for the local area. She wanted to inform us of changes to chase policy that effect us and how we might bank. She also wanted to get to know us because we will be near her branch.
She has a small town teller personality, working for chase bank. I was truly touched by her notice and attention to detail.

Location is just where I need it to be to make my life easy. I’m always greeted when I walk in and they are nice and the lines are never very long. Never more than 1 or 2 people in front of me. It’s a bank, what more can you ask for?

Go here if you’re getting off at the division stop and going to Standard. I came here once because I forgot my pin number and the branch manager was very friendly. She helped me reset my pin and confirmed that it had changed by coming out to the ATM with me to try it. She also helped me get a whole bunch of two dollar bills. Hooray for two dollar bills and good service.

Its convenient, it has atms that are accessible at night and the staff usually greets you right away. However they do not have a coin counter which is a full star negative for me :’-(

I’ve only gone inside this location once, and I left feeling like they walked all over me.
Lost my wallet and needed repalcement cards… Because I had recently moved I was told I must go to a Chase in person to request they be mailed to me. Fine. If that what I have to do. I even brought a copy of my lease and a ComEd bill to verify. I had to jump through hoops with the associate there and was asked so many questions it felt like I was trying to adopt a baby. wtf!!!
Finally, after about an hour, the orders for all my replacement cards were set and I was out the door.
Never again will I walk inside. To me, this Chase is good for atm use only.

The other condo owner and I were here to add me as a signor for our condo association, and the service was very unsatisfactory. My name finally got called on the list to be helped, and when we did it was with the branch manager. I don’t even think she introduced herself or said her name, but said that she was the branch manager. She was able to help us find out that the charges we were receiving were due to payments we make online through auto-​pay. In addition to that we had a monthly service fee just for having a business account basically. She was only able to undo one charge for us, and didn’t really seem concerned about how else to help us with removing any other fees or suggesting any other type of account since we didn’t even know we were getting dinged with these fees until recently. It was almost like she was pushing us across the street to look at Bank of America or another financial institution. Her demeanor was more like I am only helping you all because my staff is busy, and it feels a little beneath me to be helping out. I only found out that her name was Christine because another associate called her that. I felt like we were just another number — like hey if you want to leave us it’s ok. It also felt like we are a big bank here in Chicago and have plenty of customers, you are just another account that has a small balance. Even when I came back a month or so later to close this account and was handled by another associate there wasn’t anything they try to do or seemed sad or concerned about to keep you as a customer. I guess if you don’t care, you don’t care. I have moved the condo account over, and have been meaning to research another bank for a while to switch over my personal account elsewhere as well. I heard the analogy that people sometimes stay with a company that treats them like crap is like being in a bad relationship that you just can’t break up with. People really choose convenience because they have lots of branches everywhere over customer service??? Someone please help me find another bank so I can fully break up with them.

i waited 25 minutes while 3 bankers sat around aimlessly and chatted with each other. frustrated i left and went to chase’s awesome 2 n. lasalle branch where the rep at the front desk helped me report the fraudulent charges on my account.

OMG this older woman behind the counter should be working at the post office. She is very slow and she can’t even count money right. I don’t know how she got a job in the banking industry. And she acts like she has authority over people.

Ok so I never thought I would be writing a review for a bank. But today was a running around day. I deal with 3 different banks for my errands.
Chase was amazing. I needed to make a deposit. I was fumbling around my pocket. A nicely dressed man came up and asked if he could help. I said I’m just doing a deposit. Well, he basically had my deposit put in for me, found out why my stupid online banking wasn’t working (my fault), and really did everything for me.
I have never had that happen. Usually the tellers just hang out in the corner when it’s slow or pretend to do stuff. This was amazing. Whoever that guy was working on Monday, ⁰⁴⁄₂₁ 4pm, wow customer service totally rocked!