Chase Bank

I dropped off completed paperwork that Chase phone customer service mailed to me and a court order for a name change on my credit card at this branch location.
After a week I called Chase phone customer service back and they said no one from this branch had filed it yet… When I visited the branch again I was told the paperwork was probably shredded after it sat around because no one probably knew what to do with it. It was not «in the back anymore.»
Thanks, Chase.

According to one of the tellers, they aren’t allowed to exchange a roll of quarters for cash. I’ve never had this problem at other locations, or any other banks for that matter! What if you lose your card?
My bank isn’t in a convenient location so occasionally, I’ll pop into whatever is nearby. Teller asks if I want to deduct from my account. I say I want to pay cash. I give them $ 10, they give me a roll of quarters. I guess it’s too complicated for this bank.

As far as Chase branches go, this one is top notch. The customer service has been great and they have a killer ATM.
What exactly qualifies as a killer ATM you ask? Well actually there are TWO drive-​through ATMs– and they not only have sounds when you touch the buttons but the screen is actually adjustable for the height of your individual vehicle! (I’ve never seen this feature before so thought it was unique and worth mentioning.)
Banks (especially in the city) seem to frequently forget that they are essentially customer service for OUR money and that most of us have a good variety of choices as to where we bank– this one has excellent customer service. Additionally, they keep everything nice and clean– including the ATM buttons and screens (there’s nothing worse than greasy or dirty looking machine buttons, right?)
Getting to this branch is a bit tricky since you have to essentially go around the block to come up behind it due to the one way streets and the parking is a little thin.