Bridgeview Bank Group – Uptown

I heard many great things about this bank — but don’t do it!
The «Relationship Banker» Janeth took 3 attempts and 40 minutes just to get my account information correct when I went in to open new accounts with this bank. No joke. The first time, she had my name wrong. Because copying it from my ID is tricky business. The next time, she got my contact information all muddled. Because, again, it’s difficult business copying it from my ID. Thank goodness I checked each time, but it definitely made me wary.
And I should have paid attention to my gut feeling. The coup de grace of Janeth was that she didn’t even process the order for my ATM card for 6 DAYS *AFTER* I OPENED MY ACCOUNTS!
Do you know what that means? It means that here I sit, 16 full days after I opened 3 accounts with this bank, and the only way I can access my money is by going to the bank and begging for it. WTF??? I called last week about my card, and I called again today. All they can do is weakly apologize but not offer me anything to make up for the inconvenience of not being able to access any of my money conveniently.
What kind of customer service is this? This is the only reason I opened accounts with you! Your supposed great customer service!
Ugh. Back to the drawing board. And Janeth — you are terrible at your job.
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Update 9÷17÷15:
After the 2 phone calls (referenced above) were not appropriately handled (or handled at all) and I still hadn’t received an ATM card, I wrote the above review and then emailed Bridgeview Bank inviting them to enjoy said review. I got a phone call the next day (9÷16÷15) from a man saying he was the vice president of the bank and how sorry he was for my experience. He had one of his branch managers personally hand-​deliver an ATM card to me that afternoon. Likewise, my checks arrived the day before that. My name is not how I’d like it on either my checks and card (I never use my full name, but Janeth didn’t ask my preference when setting up my account — shocker, I know), so I’m trying to change those. So we’ll see how this goes. I hope these are the last of the missteps.
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Further update 10÷1÷15:
Trying to get a debit card with anything but my full birth certificate name has been a nightmare. The one they allegedly mailed to me never arrived. So they issued me an entirely new one with a new number and everything and hand delivered it. Before the branch manager Cinthia left, I pointedly asked her what PIN was attached to the new card. She said it was the same one I had assigned to the last card — the one I wrote down for her and that she promised to program to the new card.
Nope. Not at all. Don’t know what the new PIN is that they assigned to this card. So I can only use for credit transactions. And of course she is not in the office today.
This much incompetence should be illegal.

Run far away from this bank. When comparing loans, look at settlement cost on hud 1 which is the bottom line. They may give you a low interest with no points, but tack on Huge fees that is like 2 points for loan. You will pay huge settlement cost… I was flabbergasted at the final amount!!! Highway robbery!!!

I opened up an account at Bridgeview Bank in the suburbs after my girlfriend recommended them to me. I work in the city so I typically visit the Uptown branch and the Edgewater branch. The first time I walked into the Uptown Bank I was greeted by the friendliest tellers! They were so cheerful and happy to help me with my transaction and questions about opening up another account. The teller I spoke with was very knowledgeable and patient with me. The teller answered all my questions and when I happened to tell her that my sister was buying a house she mentioned that Bridgeview Bank has a mortgage company. She told me that they have a 24 hour approval period. So, I told my sister and she called Bridgeview Bank Mortgage Co. Sure enough my sister ended up getting her mortgage approved and closed without glitches!
I’m so grateful my girlfriend recommended Bridgeview Bank. I will always bank with Bridgeview!

only writing because of the reviews about mortgages. I have done two refinancing and they have been great. Because they know me, I have received better rates than even Quicken and staff was all great. Bank almost all the time on Bryn Mawr and Don, Marko and everyone is the best! I miss staff when they get moved on but each time most everyone they hire is equally willing to help in every way.

Worst bank for mortgages. We provided all necessary documentation over a month in a half before closing and nothing was done until the night before closing. At that point they informed us they needed one more piece of information to process our mortgage. We had to delay our closing and as a result lost the home. Very unprofessional and unreliable!!! Do not use this bank or any office that does business with them

I have had a great experience with this bank. I usually visit the Lincoln Square branch whenever I need to make a deposit or speak with anyone. The most standout service the bank has to offer is their willingness to speak with you and answer your questions even if the bank know’s there is no additional business involved.
While they don’t have as many ATM’s as the big banks they have partnered with other’s to provide a decent network, it just takes some work to find them.
If you need a good local bank I would use Bridgeview.

After years of being a customer at Uptown Bank, I was sad when Bridgeview took over. However, one of my favorite bankers (who would get 5 stars) stayed on, so I did to. Sadly, this bank’s mortgage branch is so unprofessional that it’s laughable. Phone calls, emails, and pleas for a reply to the simplest of questions about refinancing my home went unanswered for months. What a terrible way to do business

I just hate this bank, one of the bs bank ever… i would never advise anybody to bank there, they are all theif working there. this broke ass bank… cant even stand it… bs bridgeview bank