Bit O Tropics

This place is absolutely disgusting. My fiancé and I went in there to look for a hamster and they were in disgusting, dirty tanks shoved in a dusty corner of the store. I asked to see some of the hamsters and she was standing there the whole time and when I asked her what the sex was on the hamster she picked him up from its tail and dropped it. The hamster was clearly hurt and walking completely not normal and she simply said «its fine pick a new one». I was literally in tears and grabbed my fiancé and we left. Horrible service, horrible people working there, dirty/​smelly/​disgusting. All the animals look completely miserable but I didn’t dare wonder to see that many, just absolutely terrible this place NEEDS to be closed!!! Do not give them service

Honestly I’m shocked that they seem to still be in business after all these years. This has to be the worst pet store that I have ever been in. The animals look so depressed, I literally wanted to open up their cages and set them free or call PETA. The customer service here is horrible!!! I have never felt so unwelcomed. They follow you (mind you this store is the size of a closet) and make you feel like a thief. And they are not cheap. I would rather buy my bird’s food any where else than here. I just refuse to support bad businesses and horrible customer service!

My boyfriend and I are extremely into fish. We have been raising fish for years and visit as many pet stores as possible. When we came across bit o tropic it was bad news right from the gecko. 70% of the fish were dead and there this nasty smell we could not stand and when we asked for help she told us to find it ourselves. Long story short this place needs to be shut down as soon as possible for the poor animal’s sake.

In all my years of being a fan of pet stores, and after working at and managing one for nearly ten years, I have got to say that this store is BY FAR the worst pet store I have ever been to. I have never in my life been to a pet store worse than Bit O Tropics. I have been to a few that come close, but this place is so horribly bad that I have no clue why anyone in their right mind would shop here, or why they are even allowed to stay open.
I have memories of visiting this store back in the late 80’s-early 90’s. I remember being intrigued by all the great animals then. I went back there recently and was absolutely appalled and shocked by what I saw. First, the store doesn’t look like it has been cleaned in the last fifteen years. There are corners of the store that are dark and dreary and dusty to the max. The lighting is dull and there is a dirty fish tank water stench.
The worst part is that the animals here have to suffer torturous conditions, only to be sold to people who are not given any proper care information. I saw a lot of half-​dead reptiles piled up on hot rocks that are so rusty and old, they clearly present a fire hazard. There is no full-​spectrum lighting for the lizards that require it, leaving them to slowly succumb to nutritional secondary hyperparathyroidism. The water bowls were not only empty, but they were parched and filthy. I saw mites on many of the reptiles. As I write this, I simply cannot understand why anyone would buy an animal from here.
When I was checking out the flake fish food section, I noticed one set of cans I didn’t recognize. When did Wardley change their packaging? They didn’t– there were cans of Wardley tropical fish flake food that expired in 1996. How does this happen?
The worst part about this store is that the owners don’t seem to give a crap about anything. I urge anyone reading this to please not patronize this store. You can see for yourselves why I believe this place is nothing but a dump.

Why did come here? I grew up not far from Bit O Tropics and had some rather fond memories. But that was years ago and several owners ago.
Wow, this place has changed. This is honestly the dirtiest pet store I’ve ever been inside. Almost every fish tank was dirty and clouded. There was a floater in every tank. The store was very smelly.
They did carry old fashioned cast iron fish tank stands. Those can be a little tricky to find. They were reasonably priced. That’s about all I can recommend.
It’s a real shame.