Bank of America

I work in the building and hate going to this banch. Five or more people at a time at this branch, but only one person always working. One teller available at all times while the line continues to grow. The worst of all BOFA locations. Props to the one person working, I have no idea how she handles it.
Also, the annoying lady who «sings» outside on the corner peddling the World’s Crappiest Chocolates every day does not help this branch either.

On March 22^nd, 2015 my debit card was SKIMMED inside this Bank of America Branch while I was withdrawing $ 100.
On May 18^th, 2015 the thief withdrew $ 500 from this location followed quickly by the withdrawal of another $ 500 ($ 1,000 total). The thief then drove to 1969 W. Lawrence and withdrew another $ 500 two more times, for another $ 1,000 total. I was out $ 2,000 within an hour and a half.
As soon as I received an email notification of the first $ 500 withdrawal on May 18^th, I called Bank of America fraud department. I specifically told them to deactivate the debit card as it was not me who withdrew the money. I received 3 more email notifications that the money was withdrawn from my account. The Bank of America representative told me on the phone not to worry as they would temporarily credit my account with $ 2,000 and investigate the matter.
2 weeks later I received a letter from Bank of America stating «We’ve completed our review of these claims and have determined that NO ERRORS have occurred in this instance.»
WHAT THE FUCK! I was on the phone with Bank of America as the fraud was taking place!
Now Bank of America tells me that no crime took place and they are withdrawing the $ 2,000 they credited me back.
I called BofA again and they said that the representative who took down my claim filed it improperly. He did not file it as fraud, but rather «customer did not receive the funds.» If the claim is not filed as fraud, then they do not review the security camera footage and it is easier for BofA to deny the claim.
Not filing my claim as fraud by Bank of America representative was either a deliberate attempt to save BofA money to reject my claim OR Bank of America hires idiots to look after our funds.
BE CAREFUL of BANK OF AMERICA. They either hire incompetent morons to answer your calls and file your claims, or they don’t give a f**k about their customers and their legitimate fraudulent claims.

Horrible service, had to leave. One teller, everyone else is standing around, doesnt care to help. Typical Bank of America. Citi is better

If somebody can LOVE being a banker, Shauna Fox DOES! She can take care of anything and untangle any problem. She’s all about problem resolution! I’ve found this branch to be a pleasure to visit and if you’ve got a small business, do yourself a favor and visit Shauna!

This is my go-​to personal bank location because there is never a long wait for teller service and I can always get fast service for my other banking needs. Everyone who works there is polite at all times. They do their jobs quickly, efficiently and usually with a smile on their face. That’s all I need in a bank (well, besides security for my moolah and some candy on the way out).